XMG P724 Severe GPU throttling issues gtx880m

Hi guys, i been dissapointed with my frame rates with my latest laptop for ages. well finally i get around to disgnosing my problems. and what ive found is that my gpu is firing right up to 93 degrees and flatlineing there by severly cutting my clock speeds. in the most resource intensive games my clock speeds are dropping below 400mhz to try and maintain 93degrees on the core. now i think 93 degrees is far too hot even if it was getting the clock speeds it was supposed to. Every time i mention it to schenker they find it unbelieveable because im the first person to complain to them about the gtx880m and they say theres no evidence on the internet to say

"We have seen the discussions on forums about the 880M performance, I would note the following:

- you are actually the first person to report any issues directly to our company

- most people are experiencing throttling issues whilst overclocking rather than at stock speeds

- throttling and clock speed reduction in some games has been resolved with driver updates, as reported on nbr"

Well i have sent them a few emails with attachments containing readouts from GPU-z while i run games and they clearly show my throttling issues. and if i look at gpu-z while gaming its all purple on the graph saying its throttling due to thermal issues.

Been running like this since i bought the laptop and just cant get it to run games properly without severe throttling that gets as low as 398mhz on the core :/ no wonder my laptop feels slower to game on than my old laptop with 7970m lol

what are my options? to my the gtx 880m just seems useless.

Cheers, Rob

 

Hi Rob

Thank you for sending the screenshots through, as requested in the email from us on Saturday. Now that we have this information on your specific issues, we can do all we can to help you with it.

It's correct that you were the first person to report an 880M clock speed/throttling issue to us directly, but I don't think it's 100% fair to say that we found your reports unbelievable. We didn't have any direct information to go on at the time and so any comments in the emails to you were not based on the information that you detailed in your post, or which will be included in your emails and attachments to us today.

If it's dropping down to 398MHz on load then this far exceeds any other reports on nbr that I have seen, so it's quite possible that the heat issue is due to something more serious.

We still have an unresolved reported issue with your laptop from July, related to problems with mains power performance/stability but we weren't able to complete the RMA request - if this is still occuring then it will definitely also have a bearing on any other problems.

Our guys will get back to you tomorrow and decide how best to resolve your issues, but if it's been dropping to 400MHz from when you received the laptop then we will likely need to have it back under RMA.

 

Hi there, i appologise for saying you found it unbelieveable, i didnt mean it in the way that you didnt believe me, just as you had never had a reported comment, it was hard to believe mine was failing, i hope this clears that up. haha.

But yeah, i have sent some attachments in those emails and i have had a long play at entropia universe which runs on cryengine and i have readouts from that which shows my frequencies switch between 400odd mhz and just under 800mhz, it flucutates between those 2 frequencies to maintain a temperature of 93 degrees which is defineatly super hot.

The problem i had back in july was an issue i managed to fix myself. please close that whole thing as that problem dissapeared completly when i fixed the software fault. my GPU issues are the only problems ive been having with my laptop since i bought it other than that small software issue.

Cheers for the reply!!

 

just sent another email to you guys with a final attachment of readouts of my GPU while having a long session playing entropia, i hope this provides fully comprehensive data and insight into my problem. cheers!

 

might be a silly question but it has to be asked as weve seen this before on nbr.
you are running on mains power and have the lappy set to high performance.

 

Hi there. yeah i always run on mains when gaming also i have a custom high performance profile setup on this laptop to get the very best out of it. i also have custom nvidea profiles for my games with manual selections on always run high performance for this application with single display performance modes selected too. everything is utilized as it should be, just the excessive temps causing clock throttling.

 

had to be asked as the amount of times weve had new members come on here moaning that they can play games on max and its because they were set to balanced and also running on battery.

hope the guys can sort your problem out soon so you can get back to gaming how it should be played.

 

No worries Schenker got back to me, and my gpu-z readouts were very helpful, they are wanting me to send it in for proper diagnosis! Fortunatly they are giving me a few weeks to send it in. needing it for the next few weeks, and it seems to run fine when not playing games, it idles at between 40-45 degrees when just browsing the web and watching movies, so ive agreed not to play any games for the next few weeks till im able to send it in to prevent doing and further damage due to the excess heat and throttling.
Good guys at mySN. always lots of help and quick responses to my problems

Cheers

 

I don't think it's a problem. My card runs at 93 degrees as well, but without throttling issues, probably because I have a modded bios.

 

Yeah that sounds like modded vbios behavior. Stock vbios will not allow temps to get that high because it throttles due to an extremely low power limit.

Stock vbios can not maintain 993MHz on any samples that I've seen. The absolute best samples I say moved between 980 and 993 but the average seems to be a range between 888 and 993 on Clevo machines with an average temp in the low 80s.

If you're seeing 90s on a stock vbios then I'd bet you don't have any thermal paste...

Sent from my HTC One_M8 using Tapatalk

 

The 880m simply does not have the tdp to keep the top boost bin with the voltage increase over the 780m.

 

It doesn't even have the ability to maintain the stock base clock for that matter.

Sent from my HTC One_M8 using Tapatalk

 

It should however give 100-110W worth of performance. Which is all you can really ask of an MXM board at stock.

 

This thread's about thermal throttling, OP do you have some benchmark results to show us the degraded performance, and can you show us the logs you've generated, if you want some extra insight

or for the next guy who comes along to know the difference between the "omg my gpu is not running at max clocks all the time it must be broken" noob reports and genuine thermal issues like appears to be OP's case

 

The OP is being handled by the reseller directly I believe at this point so is sorted It was a genuine issue with his particular machine I believe.

 

Hey guys, thanks for all the comments! Yeah Schenker have reviewed the data ive sent them, and yes, in gaming, the gpu never drops below 93 degrees once warm and drops as low as 400mhz while running, sometimes jumping up to 700mhz for a few seconds then dropping back down, GPU-Z reads constant thermal throttling data.

ive uploaded a screen shot

 

Can you attach a screenshot of your main GPU-Z screen please?

 

aye here ya go:

 

How long does it take before the throttling starts? If its under 5 minutes and you have max fans (FN+1 if your system supports it), it more than likely is a thermal paste issue which has been seen a few times lately where there was little or no thermal paste applied to new GPU shipments. You may be able to fix the throttling with a redone paste job but if that's the case, you should fight for a brand new video card because who knows if the life of that one has been significantly shortened by this.

 

removed, please delete post. cheers

 

It's quite clear from that screenshot that mysn have rightly set up a return for the unit. It has issues and needs to go back.