XOTIC PC Won’t Let Me Return

I was under the impression that I could return my laptop in 30 days upon receiving the item, but apparently their return policy begins when they drop it off at the shipping location.

I inquired for a refund on June 16. I received it on May 19. They’re refusing a refund because they say it was shipped on the 13th.

I’ve never seen a company begin their return window this way. That’s why it was so confusing to me.

Besides, I thought I was getting a full desktop class RTX 2070 GPU anyway. They should let me return because I probably wouldn’t have purchased if I knew this was a watered down mobile chip. They didn’t have this specification listed anywhere.

 

How was it listed when you ordered it? Because only RTX 2070 is listed Max-Q, and you should have an invoice confirming the specs.

 

It was simply listed as NVIDIA RTX 2070 Super

 

Can you link to it and what does the invoice itself say?

 

https://xoticpc.com/collections/extreme-series-gaming-laptops/products/sager-np8458f2-clevo-pb51df2

 

It is a full 2070Super, not a 2070Super Max-Q, so it should not be a watered down chip. Unless you meant an MXM by full desktop grade or different max TDP. Is the performance sub-par?
https://www.clevo.com.tw/clevo_prodetail.asp?id=1291&lang=en

 

Performance is 20-25% worse than desktop equivalents. I was assuming since they could fit a Max-Q 2080 Super in a thin laptop that a laptop twice as big could run a full-power 2070 Super.

They really should be required to list that the card is not going to be running at full capacity. It's false advertising. This is more on NVIDIA than XOTIC PC, but they should still offer a refund.

 

Well it is a full-blow 2070Super, but likely limited to a certain TDP . I'm not sure about the refund stuff, but perhaps a company rep can chime in @Support.2@XOTIC PC

 

There was no TDP limit mentioned.

 

Which is why Pascal has a (Notebook) classification when reported by most applications. You have a full desktop 2070 Super, its not cut down in any way, merely TDP limited to likely 115w just as the 2070 and the 1070 before it.

Sorry, seems like you didnt do your homework and made some assumptions before your purchase.

 

You have a full 2070 Super. NONE of the Laptop chips run at the same TDP as the desktop chips, with one special case. They all have a reduced TDP. There is only one exception, and that was the GTX 1080, but even then there different versions of the 1080 (with no way to know which was which without reading about them). MSI and Clevo used the 200W 1080, while some MSI laptops had the 150W model. (Example: 16L13 and GT83VR had the 150W, GT73VR and GT75VR and GT75 Titan (8th gen) had the 200W version. However the clock boost speeds were still lower than the desktop models. You also couldn't increase the TDP via MSI Afterburner like you could on desktop chips, without modding.

I believe someone said somewhere that MSI was actually using the desktop silicon on their MXM cards but with a different BIOS suitable for laptop chips.

So yeah, this is on you, not on Xotic PC. Can't speak about the stiffness of the return period issue, though.

 

How am I supposed to do my homework when they omit their specs?

There's no excuse for laptop manufacturers to not explain that they're castrating their chips. It's false advertising.

Frank Chu from Sager has also admitted the deceptive advertising by NVIDIA: "NVIDIA had merged their marketing of desktop and mobile graphics design into one"

 

And how is this Xotic PC's fault?

 

Because they're profiting from the false advertising.

They even told me it was a full power GPU.

 

You contacted a laptop reseller about laptop GPU. There is no falsehood or deception on the part of XOTICPC. You bought a fully powered 2070 Super that is a Desktop chip on laptop, however the TDP is limited to 115w.

You're issue is that you made an assumption that Desktop 2070 Super and laptop 2070 Super have the same power allowance, or you thought that you would get the same performance.

Had you actually looked at reviews of the unit, and got 25% less performance, your position would hold water, however you didnt, you looked at a desktop PCIe 2070 Super and imposed its performance to an MXM GPU or BGA GPU.

No one is happy about the TDP limits, but its what we have to work with. Thus, you should be tuning for best performance within the TDP.

 

I agree this guy should take this one, its clearly not XOTICPC fault and it's unfair to label them as the bad guys tbh

 

There is not a single laptop out there with a desktop TDP in the 2070/2080, I don't even think Nvidia would support it.

 

No matter how many times you say that it will never be true. You got EXACTLY what you asked for.

I’m sorry you feel cheated or lied too. But truth is you were misinformed and didn’t do enough research. It happens. We’ve ALL been there.

But everyone that’s responded to this thread could’ve told you right away there is no such thing as a full TDP desktop GPU for ANY laptop. So in the future you should go to the “What Notebook Should I Buy?” Thread. Literally the top forum on this site. Can’t miss it. Go there the next time you want to buy a Laptop and we’ll gladly help you out and clear up any issues and questions you have.

Again I’m sorry you feel cheated. Truly I do. But making a scene won’t help you. You made a mistake. Learn from it moving forward.

 

Just wanted to update that Sager is letting me return.

 

Do you research next time man

 

If you have to do that much research, then the company advertising is at fault.

 

To be fair consumers are expected to do some research, my advice is if you are totally out of the loop then call, lay out your expectations and get help for it.

I'm kind of interested what you are planning to get instead since there is not a laptop out there with a faster version.

 

Except you simply failed to even google RT 2070 Notebook, which would've likely taken you to the Notebookcheck page in which a direct comparison between the two are displayed.

 

If a simple google search is TO MUCH for you then. . .well that's the issue right there.

 

Not feeling a lot of sympathy on here... Like I said, always just worth asking clearly what you are after.