XoticPC or Mythlogic?

Right now prices are very similar between the two. Customer service has been great with both of them, but I only have dealt with them through chat.

My issues with Mythlogic they are much smaller size wise than XoticPC, which can be both good and bad. Their warranty is 1 year less than the XoticPC warranty. They are very slightly more expensive. They seem to have stronger quality control than XoticPC, but that just might be marketing. Another issue is that there are very few reviews of them compared to XoticPC, which is a little troublesome.

So, with price out of the equation, it really just comes down to what will be a better service.

I am attaching a poll, so please vote in your opinion.

Right now I am leaving toward XoticPC to be honest, just because, in my opinion, they have a less chance of going under than a smaller company like Mythlogic. They also have a longer warranty as well as a slightly cheaper configuration.

If you could provide explanation for your choice based off experiences or something, that would also be greatly appreciated.

Thanks

 

Mythlogic pre-loaded my machine with 30-40 applications for me! Saved me a lot of time! No one else offered that, or to use my own Windows and Office and other application keys...

 

I picked Xotic PC since that's who i ordered from, their warranty seems good but i guess i'll find out if i made the right choice over the course of the next few months.

 

basically all of my correspondence with the two companies were through email, and i was way more impressed with the response times of myth over xotic..

yea, that was my concern about them too. i know when i talked to other resellers they tried to point that out as a negative about myth. i asked them to tell me about their company and such, and i suppose i can't post what myth responded with (due to forum rules about personal correspondence?) but it was very reassuring ask them for yourself about how they operate, the background behind their business, quality control, and what would happen if they do for some terrible reason go under..

i agree that xotic is a larger company, and i have nothing against them but i decided that paying a bit more would pay off in the end for the better quality control, larger customization range, and the fact that they have their Phoenix Upgrade Plan which will help me to upgrade components at a cheaper price in the future

oooh, that's what he meant by a reasonable number i limited it to like 5 things lol.. oh well. nothing better to do at school, so i can spend a few days installing stuff grrr i hope mine ships soon. still says "Shell Allocated - Parts Ordered" on my order status

 

Keep in mind a Warranty is only as good as the Company Backing it. In addition I think all resellers offer upgrades to systems just over cost.

Remember if a motherboard goes bad down the road (or any of the other Clevo component) a model built @ Sager will shave significant time off your repair time, plus the cost of a out of warranty repair will be cheaper compared to a Non Sager Branded unit.

 

I didn't haggle as hard as you

 

Well shipping to Sager is ~4 days one way for me but 2 days to Mythlogic...

Also, even with a Motherboard repair I'm pretty comfortable doing that myself, so as long as I can talk him into sending it to me I'm good?

As for Mythlogic going under, I doubt thats happening within the first year, I don't plan to use the labor warranty in most cases, and my credit card is covering the second year of parts for me which would be good from anywhere where I can get parts including from you guys. After that well I hope I'm lucky

 

Something is wrong with this poll. When I hit the "Vote Now" button I got this message -

You have already voted on this poll. Please press back to see the results.

Well I didn't already vote, so I question the validity of the results.

 

To be honest I am not taking the results of the poll all too seriously, mostly just the comments in the thread.

 

You'll notice most of the marketing done for Mythlogic on this website is done by their customers. That should tell you something. Also, Mythlogic is a diversified computer business. They have been around for 12 years now (founded same exact year as XoticPC) and building Clevo's is not their only source of revenue. Take a look at their website and you'll see what they're all about.

They also seem to be doing a lot more with your money then just serving as a conduit between you and Sager. I specifically didn't order a Sager branded laptop because I think its ridiculous that companies need to exist because Sager is so bad at customer service.

Would Eurocom be more acceptable if there were resellers for them?

 

lol, i'm sure that's true.. idk if anyone haggled as much as i did. it got the point where instead of him being able to say "let me see what i can do", it was more along the lines of just "no" lol.

totally agree!

LOL that's all i've got to say about that

 

In our experience Sager will not sent a motherboard out, the unit will have to go to Sager regardless since they are the NA Importer. So you have a few days to your reseller and then several days to Sager. + Additional time for Sager to get to it as they service Sager Branded machines first.

As we have seen through the years many resellers have come and gone. Your best source for True Customer Testimonials is the BBB or ResellerRatings. Anyone can put "customer feedback" on their website.

 

HAHA! Finally an interesting thread about the resellers! Is there a way to expand the poll and topic to include the other resellers? I hope everyone remains civil so that it doesn't get closed .

No hate on XoticPC though, if I were to buy from a Sager reseller they would probably be my first choice.

I think the main reason you don't see a lot of online reviews for Mythlogic on these other websites is because they have mostly been a local/downtown store for a long time. They service computers of all types and sell/trade videogames to locals. I'm not sure when they expanded to offer Clevo builds, but it must have been pretty recently.

I don't think there are any major Clevo/Sager builders or resellers on the East Coast of the U.S. though, seems like that would be the best place for a company to mount a competition with Sager themselves if they wanted to get into the Clevo importing game. No one steal my idea!

 

I don't know about competiton with Sager, but the thought of an east coast reseller does have its merits. I have the business saavy, but I'd need a partner with real technical saavy. Hmmmmmmmmm.............

 

I was originally going to with XoticPC because the cost was lower but once I found out Mythlogic was in my neighborhood I took a tour of their facility and was really impressed. Honestly though from what I've read XoticPC is a great company.

I chose Mythlogic because they were local, I got to see the laptop/matte screen before I purchased it, I saw their quality control in action and they had the option to have the crucial c300 SSD installed (Was cheaper than buying the SSD and caddy separately).

 

XoticPC is great and that's who I went through. Really you can't go wrong with either company. I think Mythlogic has a few more customization options, but also a little higher price. Like others have said, you really can't go wrong with either company.

 

When I was deciding on which reseller, I was going to use one of three that I had in mind. XoticPC and Mythlogic were two of them. Because of previous experience, I decided to go with the one I could find more reviews about and that had a listing with the BBB. I chose XoticPC, but Mythlogic seemed to have more options and had very informative posts, especially about the displays on the 15" models. But once XoticPC offered the displays mentioned by Mythlogic, I decided to go with the one with the better perceived reputation. I just couldn't find enough information on Mythlogic to know one way or the other about the reliability of their customer service.

It still remains to be seen if I chose correctly, since I haven't had any dealings with the company other than the ordering process.

 

After considering both XoticPC and Mythlogic I ended up settling with Mythlogic after days upon days of research. I found this forum was an invaluable resource for all the information I needed in my decision process.

I have nothing against XoticPc in the least. I can't say much but what I can say is that when I did contact them I received a fully detailed extremely courteous and friendly e-mail in return. I would mark it as excellent customer service at least at that point.

Even though Mythlogic was a bit more expensive they worked with me a bit to get me a better price. I kept in contact with one of them through e-mail and he was quick to answer any questions I had. Most replies were instant with the occasional joke thrown in there, which made me feel more like I was talking to a friend which was nice. Personally I liked the sound of how they did things a little more then Xotic but that's just my personal taste. I should also note that they actually notified me of a part they found that they could order directly from Clevo which I had inquired about purchasing elsewhere. After a couple question it was added to my order for just a little extra . Saved me a lot of headache. Top-notch service in my opinion.

 

I was deciding between Myth and Xotic. Ultimately as you can see by my sig, I went with Xotic, because their price was a little better, and their video review gave me a good idea of what the laptop is like. Overall I just got more information about XoticPC from being around the forums and other sites, and ended up checking their forums as well to find out certain things. That being said if myth's prices were a tad bit better I might have looked into them more since they were on the east coast since I figured being directly involved in putting parts in the laptop would mean they could assure its quality a little more hands-on.

 

Wow i am facing a similar predicament and this is turning out to be close poll, I might just decide to go with the winner. Though i would have also included Malibal in the post.

 

I went with Mythlogic because Malibal beat Xotic for price when I looked into things, and Mythlogic didn't "match" but offered some stuff the other two didn't at the time like screen upgrade and more software personalization gratis... That said it's two months later and prices change. For example, Myth's dead pixel guarantee is no longer free.

So far no issues with my decision. Actually PCtorque came close to a price match, even better than the other two but being in new york I had to pay tax and their discount didn't quite cover that (they gave me enough off to discount tax off their base price).

All in all mythologic pushed the sell a lot more than Xotic who at the time might have been busy or whatever but just didn't come across to me as wanting me as a customer as much as Malibal or Mythlogic. Comes with their being bigger too but they aren't THAT big . I don't like the hard sell which I call bs on but having been buy side for enterprise accounts before, I really don't mind my reps wining and dining me. Xotic didn't and whether it was because they thought I wasn't a serious buyer or that I fell through the cracks, they couldn't win on either price or service in my case. If Mythlogic goes under in the next year though and they don't I guess I chose wrong.

 

Congratulations, Meyer, since you made the most important decision already - I don't think you are going to regret choosing a Clevo-based laptop from everything the market has to offer. Let me share some information on the subject of the thread:

I already made an attempt to purchase a Clevo in the UK about half a year ago, and the experience was devastatingly bad, resulting at nothing but wasted time, refund troubles and some rather severe expectations concerning the future of mankind. Therefore, choosing the right company in the USA was of paramount importance for me.

Eventually, the selection boiled down to XoticPC and Mythlogic, the latter offering a wider gamut screen which I fancied getting.

Mythlogic displayed a somewhat eccentric approach, with their representative urging me to PM him, which I obviously did, quite prepared to place the order at once and... was successfully ignored.

I thought "Err... Well... okay, so sorry to have attempted to bother you with a laptop order.", delighted at the fact that XoticPC answered each and every one of my PMs at once, and so, the reseller question was solved.

XoticPC - The Good​

The situation with my order was far from being a regular one. I needed my 7280 very urgently, moreover, the timeline of the delivery had to be sharp as a razor.

Basically, the unit had to be delivered on the exact date, with a mere 3 hours time window allowing to snipe the order into a moving car, speeding through the wilderness on the shores of lake Seminole!

Now how about that?

XoticPC accepted the challenge, and organized the delivery with the deadly precision of a cobra-de-capelo.

This alone is enough to conclude that the reputation XoticPC has is well-earned, yet I feel obliged to add that the technical support issue I had (a minor problem) was addressed to very promptly and efficiently, in a remarkably friendly and straightforward manner, which most larger companies seem to lack.

I have the impression that XoticPC is, actually, eager to protect their customer and provide whatever assistance is necessary. That is a lot nowadays.​

XoticPC - The Bad​

At the time when I placed the order, the offer on the XoticPC website clearly stated that it would include an extra AC Adapter. Moreover, the extra adapter was included into my invoice.

Unfortunately, I never got the extra adapter, and I was later explained, that it was some "typo" made by Sager. Now guys. The sole reason I chose to buy from XoticPC, the sole reason I chose to buy an NP7280, pikes, the only reason I even decided to order a laptop at all - was that AC Adapter!

Unfortunately, this joke has a large grain of truth in it. I spend the better part of the year in the middle of the desert (literally), with no Sager reseller (or whatever reseller at all for that matter) around, so if anything at all happens to my AC adapter - my whole laptop becomes an expensive, beautiful, yet totally useless trinket. I would have certainly felt much better if I had two adapters instead of one and I definitely took it into account when I decided what I was going to buy and what company I was going to buy from.

Deceptive advertisement is, actually, deceptive advertisement, no matter if you call it "a typo" or "a trace of the feather dropped by the flamingo when chased by the emperor's hyena at dawn". Sager is not to be used as an excuse either - no matter that they caused the misunderstanding, the information was placed at XoticPC's website, the order was placed via XoticPC and the money went to XoticPC as well - so XoticPC should normally be the party responsible for any misunderstanding that may arise.​

Conclusion: Since the communications, delivery, and post-sales support are handled flawlessly and efficiently - I would not hesitate to recommend XoticPC to any prospective buyer of Sager/Clevo equipment, even if it would mean one has to double check everything listed at their website, to be perfectly sure that the CPU or the GPU being offered is not some innocent typo as well. ​

 

MYTHLOGIC here...

After more than a month of chats and emails, I just fell in love with how they deal with their builds and how they cared so much for their clients!

Being very far away from mainland USA, I have to get the assurance that my purchase of a Clevo P150HM equivalent (Pollux 1611 in Mythlogic terms) would be worth it. I have to make sure that every component is well tested, since after-sales service is not that widely available for Clevo laptops. And the presence of quality parts from the configuration page just boosted my confidence as well!

My Pollux 1611 has just gone into production and hope to be tortured a little bit more during burn-in process...

Though they already got my money and my laptop's no where near me, Myth (Josh) would always make it a point to answer my questions from hardware, to software, to drivers and just anything I ask of him!

Soon as I get my hands all over my 1611, rest assured... I will hit www.resellerratings.com! Hope to be the first to update the customers' review section!

 

I looked at both Mythlogic and Xotic, but went with Malibal for price and helpfulness. They gave me the HDD caddy for free and did a few other tweaks before shipping. The reps were great and always helpful. I was going to go with Xotic, but they wanted $80 or so on shipping, and Malibal was half that. The price out the door for Malibal was half as much, and I was given a spot further up in line.

Also, as this applies to both Mythlogic and Malibal- they rebrand the Sagers as mythlogic/malibal machines, and all support is in house. You don't have to ever worry about stuff going back to Sager in that case. I'd check prices at malibal too if I were you. My Lotus P150HM has been fabulous so far.

 

i believe he only included these two companies because he wants the 95% gamut screen. Myth and Xotic are the two that carry it..

actually it seems LPC-Digital is also carrying it now? babyhemi?

 

Does anyone have a few pictures they wouldn't mind posting of their Pollux 1611? It would be a lot better to get a better look at it(more specifically, pictures of the laptop on the outside)

 

There's a review of the Sager NP8150 here with some nice quality pictures: http://forum.notebookreview.com/sag...s/558469-impressions-review-sager-np8150.html

 

But don't they use a different casing?

 

Nope! The Sager NP8150 and Clevo P150HM (Pollux 1611) are the exact same case.

 

Ohhhh okay I thought there was a difference in the case haha.
Also I noticed you're from Ontario, how was the shipping from the States to Canada and your overall experience with Myth?

 

Well at the time I haven't yet received my product from them. According to them my case should be in sometime this week and they can get the parts ordered.

As for shipping I'm having it shipped to a well trusted friend in the states who will then be sending it to me after a look at it. I chose to do this also because 13% and additional charges at the door would be a nightmare on such a large purchase ($300+).

As for my overall experience with them thus far, it's been amazing. The staff has answered all my questions, most of them instantly when I went through email. They answered everything with complete detail if I needed, so there was no guess work involved after the fact. They're quite easy going I found as well, so you don't feel like you're just talking to a company it's more like that friend who knows more about the subject then you do. Exceptional customer service by all means. They make you feel like you're not just one of the masses.

 

As for my overall experience with them thus far, it's been amazing. The staff has answered all my questions, most of them instantly when I went through email. They answered everything with complete detail if I needed, so there was no guess work involved after the fact. They're quite easy going I found as well, so you don't feel like you're just talking to a company it's more like that friend who knows more about the subject then you do. Exceptional customer service by all means. They make you feel like you're not just one of the masses. [/QUOTE]

I cannot agree with the comment any more.

I have experience in purchasing from both XOTICPC (previous laptop, Force 1656) and Mythlogic (Pollux14) - Both are good, but I think that I will stick to Mythlogic from now on - better customer service and you can upgrade and/ or recycle parts of your laptop (e.g., use your own hdd).

 

Can you negotiate price with sager/mythologic like you can with Dell?

 

not really with sager, but yes with myth.. just not to the same level as dell. dell has huge profit margins on stuff whereas these smaller shops do not.. they may budge, but not a huge amount like with dell

 

Why would you? Sager is already charging at razor-thin profit margins. (You basically get what you're paying for, not less) Dell's philosophy is to jack up the price, have an 'instant discount' to make it feel as if you are saving, and leave the rest to coupons/haggling to make or break a sale.

 

Because Dell knows most people in the US don't know how to Haggle

 

That's true Wind.

And my order ships Monday now. They ran outta the intel 510 120gb, but I guess they're getting more in tomorrow. At least Monday's sorta close lol. Gonna be the longest four days lol. Then the horrible waiting after it ships starts..

 

Just found out I'm in the same boat. A quick email revealed the same problem and I'll be out Monday. I thought I was still in the beginning phase since it still says processing on my order staus. Exciting news! At least you don't have to wait for it to get to your friend and then for him to get it to you!

 

If you haggle too hard with your notebook builder they might spit in your thermal paste!

 

We won't spit in the thermal paste, but we will only put half the number of tiny rodents in the battery.

 

Well, MY test for who is better is to see who is going to pick up this shell first:

CLEVO - Products

So who's it going to be? Sager (and its resellers i.e. Xotic), or the Clevo builders (Mythlogic)?

The race is on!

 

Seeing that kind of makes me regret ordering an NP5160, which should be shipping any day now. If I'm not mistaken, this is the exact same thing but with a GT555M instead of a GT540M. Ah well.

 

Well when it comes out you could always try to sell off your 540 and pick up the 555..

 

Hizzah I think these are soldered on...

 

Oh yeah I knew that..

My bad

 

I'll probably go with whoever gets that new chasis in first. It looks really awesome.

p.s. I only asked about haggling because i've never dealth with a cleve reseller before. I've only ever dealt with Dell/HP (dealing with them is like buying from an Egyptian Market).

 

Since mythologic gets their systems from Sager, obviously Sager and Sager Branded Resellers will always be shipping first.

 

I've had my Pollux 1411 for over a week now. Extremely satisfied with Mythlogic. Post sales support has also been very nice. An example - my office runs business version of AVG and it kept tagging a dll provided by the 6230 bluetooth under its hueristics as a virus. Told Josh and he immediately got in touch with both Intel and AVG and indicated that they were looking into it.

Regards

 

My two cents,

Let me preface by saying I have yet to order a Clevo/Sager rig; however, I have been researching and contemplating since mid-January over this decision. There are certainly a handful of reputable companies out there, but I will discuss only those mentioned herein. I think both have their strengths and weaknesses like any company might have. With that said...

The important point I want to make is that Mythlogic is not for anyone wanting a basic system. Their price-points are geared toward those who want significant upgrades out of the gate. Their basic ClevoP170HM chassis is $200-$300 higher on average than a Sager reseller company. They obviously include partial upgrade pricing in the base price, which is why their component upgrade amounts then appear lower than say XoticPC.

A customer must spend an additional $300-$500 more on component upgrades before pricing between Myth and Xotic balances out a bit. This may be a good strategy for Myth to only sell upgraded systems by and large, but for any unknowing customers out there wanting a basic system only, it comes across as a bit misleading, in my opinion.

There is no need to inflate the base price of something so that upsell items, like a larger hard drive, more memory or pixel guarantee, appear more enticing at deceptively deflated upgrade costs so to cause someone to spend more than they initially intended since it seems like a better deal than it actually is.

There is nothing illegal about this practice of marketing by Mythlogic. I just don't think it's necessary or fair to people lacking the knowledge to notice it.

Other than that, I think it all depends on what you want as a customer. If one or the other has what you want at a fair price that you're willing to pay, then you likely won't go wrong with either company.

 

For Myth this might make sense in that they are building their profit margin into each machine they sell, because their costs for a default shell are likely higher than the others as a builder than as a pure reseller.

Assuming that is the case, they can't afford to sell defaults cheap, but they can afford to only take 10-20% on upgrade components for the sake of covering warranty. Basically they want to make $300 per machine for example, and Sager won't sell to them for the same price as to Xotic, since they don't get a cut of any upgrade components like they would with Xotic, the situation would be as you see here.