XoticPC vs. Rock, Questions about Rock

Alirght... I'm in Bahrain, in the middle east, near Europe. USA is far away.
I have always been inclined towards XoticPC.
These are my configurations with the two companies, XoticPC and RockDirect....

Now I'd like to know... considering my location, is it advisable to go with RockDirect ? Since it's not exactly a sager, but still the same Clevo, are the ANY differences, if at all ? Will Rock still include the other things like webcam, fingerprint reader, etc. that's not mentioned ?
Is the Rock screen same as the XoticPC one ?
Finally, I didn't find an option to choose a warranty... how's they're warranty anyway ?
Also, I DON'T have to pay VAT (living outside UK), correct ?
How do these companies compare, especially in my situation ? What would be the better/more advisable thing to do ?
Oh and will the Vista that Rock will provide, be the 64-bit version ?
Also, is Rock charging less or am I missing something ??


Please help!
Thank you!

 

1. You don't pay VAT, but £1,738.56 is more than 2647$. It's more like 3.45k.
2. Their laptops are the same as others.
3. They have a standard 3 year collect & return Pan-European warranty (3 years for the rest of the world).
4. You can ask them about their Vista version.
Why don't you pay attention to their site? They clearly state that the x64 version costs more. They also state the warranty type.

 

I just checked the Rock currency converter and it says £1,738.56 is $3439.50
£ isn't Euro ??

Why is it so much more expensive?? I could just get an AW or a Dell then (which I don't want to, but price-wise).. What's so much damn better about Rock other than Warranty ?
Also, I couldn't find an online sales rep chat service like that of XoticPC.. don't they have something like that ?

 

No, it's not, that's pounds. 1E = 1.5US.
They have a modern feature called e-mail. Try contacting them via e-mail or their forum.
They charge so much because of the warranty and provided service.
Let me put it this way: if you don't pay VAT you shouldn't give a damn about where you buy it from. If you don't pay duties...same thing.
Build your configs the way you want to and chose the one with the smaller price.

 

Thanks!
And how does Eurocom compare? Is it Europe based? Or Canada ? probably a stupid question..
And what's the difference between "EUROCOM M570U DIVINE" and ""EUROCOM M57RU DIVINE-X" ?
How's their service and stuff (compared to XoticPC) ?
Again same question, Will they still include the other things like webcam, fingerprint reader, etc. that's not mentioned ?
Why do they have a 1.3MP camera, instead of 2.0MP ?

 

They have offices in US and CA. The first Eurocom laptop is based on the old M57xU.
Look, don't ask people what they include. Check their site, configure it and ask them to clarify things for you. They might include a 2Mpx camera and even more if you're nice .

 

Hi,

Just want to say, had a rock laptop (i Live in NZ, but from UK) They shipped it to NZ for me, & I had very few issues with them, there tech support was great, could not faut ROCK, my DVD recorder stopped working, they sent a new one to NZ for me.

However I have just purchsaed from Xotic as when I ordered Rock still did not offer SLI 8800GTX. Xotic have done everything they said they would so far meeting a tight deadline, but it's early days!!!

 

I did
Here's what I came up with...

Since it's not in Europe anyway, I'm sticking with XoticPC... Thanks Fade To Black! unable to rep ya..

 

Look, one more thing. Rock offers a HD-DVD ROM as standard (even though HD DVD lost to Blu Ray), while others only offer a DVD-RW.

 

Thanks... I guess I'm happy with the "3 Year Labor* 1 Year Parts Warranty Lifetime 24/7 DOMESTIC Toll Free Tech Support (Extra 2 Year Labor Warranty through Xotic PC)" warranty through XoticPC.. and can't afford paying so much to buy the same thing through RockDirect... also, I don't think I really would want to, considering how great the XoticPC staff has been..
Thank you again!

 

At least get a full 3 year warranty. The standard one only has 1 year parts warranty (which means that after a year if it breaks down you will have to buy the parts; they cover 3 years of labor).

 

Yeah. Well I guess I'll be doing that... Also, does that mean they'll "collect and return" at they're expense, which as you said, Rock does.. ?

 

Yes, Rock does it, but for Europeans only. The Sager warranty has that collect & return feature (I believe it has), but for US only.

 

Oh then getting the full warranty will only benefit me in free parts, correct ? Probably not worth it then... I'm a very VERY careful user..

 

Yes, it's worth it. Get the XoticPC full 3 year warranty (200$) more. You wouldn't want a 400$ LCD to break down and pay for it.

 

Scary thought...
But I don't think the $200 one would cover that anyway...

3 Year Parts & Labor Warranty 24/7 Tech Support ( + 197 )
3 Year Parts/Labor Warranty 24/7 Tech Support w/ LCD Accidental Damage Protection ( + 329 )

 

bump
Does the first warranty cover screen damages ?

 

Break down doesn't mean you'll break down and they pay. Let's just say that if something breaks down after a year you'll still be covered. The only one that covers LCD accidental damage is the second one. I advise you to get the 200$ extra warranty.

 

No, unless you get the accidental coverage for the LCD, any damage caused to the LCD by slips, trips, and falls will not be covered. The regular 3-year warranty only covers manufacturing defects that cause damage to the LCD within those 3 years (e.g., a flaw in the LCD itself that doesn't manifest until 2-1/2 years later, or a defect in the manufacture of the case that causes damage to the LCD (beats me what that could be, but reality is always more inventive than even the most fertile imagination)). The regular warranty would not cover something like slamming the screen closed while you still had a pen sitting on top of the keyboard, thereby puncturing the screen (yes, I've seen it happen - a guy in class one day did just that; oops!).

 

Okay... Thanks to both of you!

 

Not damages caused by an accident, by you, or by the clumsy oaf you lent it to in class. The regular warranty only covers damages resulting from a defect in manufacturing or assembly.

For example, suppose (strictly hypothetically, of course ) that Justin@xoticpc was having a really lousy day on the day your laptop was completed and unfortunately forgot to properly apply the thermal paste to your processor (now, all of you know that this is strictly a hypothetical situation from out the depths of my febrile imagination; this would never happen in reality - I only pick on those who are already above reproach ) and, because of that lapse, two and a half years later your cpu cooked itself (pretend that, up to that point, you had never stressed the system, but on that fateful day you finally decided that you just had to try crysis).

In that situation, if you had the 3-year parts and labor warranty, you'd be covered and your cpu would be replaced without charge for parts or labor. If you had the 3-year labor/1-year parts warranty, however, you would pay for the cost of the replacement cpu, but not for the labor to remove the dead cpu and (properly) install the replacement cpu.

 

Crysis two years from now ? lol That's the FIRST thing I'm doing!
Would the replacement CPU when to be replaced be the same as the one in my rig ? Must be, right ? ... In that case I'd just buy a newer one available at that time and since labour is covered, I'd have them install it....

 

The replacement part would be the same as the original defective/damaged part. I also doubt if they would make a gift of their labor costs to you if you wanted to upgrade the cpu at that point in time - you might be able to work a deal out with whomever the warrantor was since they would in fact owe you a new replacement for the original, but they would still be within their rights to refuse to put an upgrade in for free labor, even if you did buy the upgrade cpu yourself.

 

I guess that comes down to discussion with Justin.

 

Well, in my strictly hypothetical hypothetical, yes.

(in reality, I think the only reason you'd have a cooked cpu on a system you got from xoticpc was because you cooked it , hypothetically speaking).

p.s., no, I have no reason to kiss anyone's butt; however, given the frightening rapidity with which vicarious (and untrue) accusations of shoddy workmanship can and sometimes do flare up on fora such as this, I just want to be perfectly clear that I have absolutely no reason to think that xoticpc engages in shoddy workmanship.