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    a question when ordering an np8170 from xoticpc

    Discussion in 'Sager and Clevo' started by thedarkclaw, Jan 18, 2012.

  1. thedarkclaw

    thedarkclaw Notebook Enthusiast

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    I live in sri lanka,will I be able to send my future laptop to them to get fix? and i heard if i get 10 post here, i can get some cheap deals from xoticpc or from malibal. who do I get in contact with?
     
    thedarkclaw, Jan 18, 2012
    #1
  2. Ellatan

    Ellatan Old Timer

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    Afaik, if your laptop breaks you'd have to send it to US for repairs and pay for the shipping costs both ways. They will honor the warranty though.
     
    Ellatan, Jan 18, 2012
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  3. Wildride

    Wildride Notebook Consultant

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    Good to know thanks
     
    Wildride, Jan 18, 2012
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  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Hi thedarkclaw,
    When purchasing a Sager the warranty included is US based only. We do however let you ship back just the particular part that has gone bad to help save on shipping costs, for example: the HDD fails, you could ship back just the HDD instead of the entire notebook.
     
    Support.3@XOTIC PC, Jan 18, 2012
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  5. thedarkclaw

    thedarkclaw Notebook Enthusiast

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    so what happens if it the motherboard dies? i cant send it back. and is this just sager laptops, or all laptops you have? i aslo see you a 1 year global warranty for msi laptops,but what does that mean?
     
    thedarkclaw, Jan 18, 2012
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  6. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    If the motherboard dies the whole computer will have to be sent back.

    Asus and MSI do have 1yr global warranties so you can get repairs at a local facility instead of sending it back to the states. Sager warranties are U.S only
     
    Support.3@XOTIC PC, Jan 18, 2012
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  7. thedarkclaw

    thedarkclaw Notebook Enthusiast

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    what do you mean by local facility?
     
    thedarkclaw, Jan 18, 2012
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  8. shutdo

    shutdo Notebook Enthusiast

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    some companies like MSI and ASUS have service centres around the world.
    so you can bring your notebook to your nearest location for repair.
     
    shutdo, Jan 18, 2012
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  9. Marvin H Muckley III

    Marvin H Muckley III Notebook Consultant

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    Marvin H Muckley III, Jan 19, 2012
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  10. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Exactly what I meant. Since you live in Sri Lanka there could be a repair facility there. As mentioned though, Sager does not offer that, they only do repairs in the U.S
     
    Support.3@XOTIC PC, Jan 19, 2012
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  11. thedarkclaw

    thedarkclaw Notebook Enthusiast

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    well the closest place is india and I doubt i can send the laptop to them now can I?
     
    thedarkclaw, Jan 19, 2012
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  12. Donald@Paladin44

    Donald@Paladin44 Retired

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    I would think that if you could import it to Sri Lanka you could send it back to the Sager factory in the unlikely event it fails during the warranty period.

    However if you were practical about it, you could probably get it repaired at a local shop in Sri Lanka for less than the cost of shipping both ways to the USA. I know it grates to have to pay for a repair while your warranty is in effect, but there is no reason to spend more for shipping than a local repair would cost...right?
     
    Donald@Paladin44, Jan 19, 2012
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