attention 9262 / d900c owners, regarding heat problems!

i may be experiencing gpu overheating issues on my unit. the system will occasionally beep when i am playing a gpu-intensive game. i monitored the gpu temps with rivatuner and saw 89.72c gpu temp (don't recal which gpu because i have sli, but nonetheless) while playing crysis. alt-tabbed to desktop to check the temps while rivamonitor was running.

i want to ask what your gpu temps are under load? what is normal? i though 80c range is considered normal and no need for panick?

if we can get some accurate results from you guys it would be great because out of all the worries i had when waiting for the system to arrive (screen problems, dead ports, hdd problems) i never expected gpu overheats or the system beeping at me when playing games

can you guys use rivatuner to monitor your temps? i need to do more testing but so far the beeps only occured in 1920x1200 resolution. the beeps occured both in sli mode and in single gpu mode.

how annoying it is.....

edit, actually both gpu's were 89c when i looked back at the rivatuner monitor graph.

 

FN+1 buddy

always and forever!

as soon as I got the thing. I noticed that the automatic thermal zones for fans were garbage.

I run fans MAX to the CRAX 24-7

never ever have a problem.

I did notice when you let it go automatic fans I am hard pressed to ever hear them turn on.

 

i know about max fans and raising the laptop but you should not have to do that in a normal indoor room environment. laptops should not be overheating under normal use, regardless. also, the 9262 is naturally raised in the rear the way it was designed. i know because the older d900 chassis is not raised and i have both to compare.

yes, i can barely hear the fans when idle, even under load the laptop is so quiet it's a dream. i often-times think the cpu fan isn't even turned on because i can barely feel the rush of hot air.

i want to add that i never oc'ed the system.

this is dissapointing, to say the least.

 

well prepare to be more dissapointed.

it's a dream when the laptops cooling you can barely hear bud.

because it really is a DREAM WAKE UP!



they are quiet because they aren't running good enough for the thermal zones.

so use MAX FANS. and then you won't have overheating.

that's what it's there for.

when GAMING use FN + 1

then when not gaming turn off.

capiche?

 

I digress. I only use max fans when I'm playing games and sometimes I forget to switch them on. My lappy never beeped becouse of that and temps are around 64ºC (GPU) even overclocked. Once when out side was 31ºC it did reached 68 after 4 hours of operation (not gaming but work).

Trance

 

browsing this forum my gpu temps are being reported as 67.5c on one of them and 66c on the other. these are labeled as "core temperature" and "core temperature 1"

there is another reading labeled "core temperature 0" and that is at 60c. maybe this is cpu temp?

i am using rivatuner.

edit; not using max fans, of course.

 

Just for a reference:

After 10-15 minutes, running the Crysis benchmark over and over at 1900x1200 high settings (non -SLI), my GPU temps reach 70 degrees with normal fans. After an hour or so of this, I've seen temps as high as 77 degrees. These temps are with the ambient at normal room temperature.

Running on high fans is a good idea if you can stand it, but your temps seem too high to me with normal fans.

All my temp measuring programs agree with Rivatuner, so I guess it's more or less correct.

 

ok i just ran crysis benchmark and it was in the middle of the first run and the computer beeped, finally. i alt-tabbed to check gpu temps and it was 80c. so the beeps are random and do not appear to be based on gpu temps otherwise it should have beeped all the time when temps pass 80c.

i will have to test it with max fans and see if i can it to beep this way.

looks like this laptop is being shipped back for repair, replacement or refund....damn..

 

ran 2 sessions back to back of crysis benchmark this time with max fans and gpu temps were hovering at 63c.

 

i hit that with max fans. i'm overclocked tho.

you may have some issues with your machine.

with my quad @stock I reach 55 degrees max

 

best kind of test is to simply load crysis and load a game. just have it sit there looking at the forest or something and the temps will hit 90.5c.

will test it with max fans.

 

with max fans and crysis running for about 20 minutes gpu temps were 70c.,

 

Just Curious Argh, not that it will make a huge difference but what driver version are you using? I have noticed a slight 5-10 degree difference depending on the drivers. The latests ones out which I think are 174.82 made my GPUs temp rise about 5 degree over the 174.33 version.

Again, not a huge a difference, but you really should not have temps that high. I always use Max fans when gaming and have never breached the 70 degree threshold. When not using Max fans, temps hovered around 75-80.

If you like your laptop and want to extends it's life, take Dexgo's advise, use FN+1. You will never notice the fans are on while gaming and your lappy will appreciate it greatly.

 

@ARGH:

It may be something as simple as the heatsink on the GPUs not being properly seated and the thermal compound not being properly applied. It'll be a pain in the tuckus to do it yourself (prob better to send in since I'm assuming you're still under warranty). Have you had it open and had a chance to visually inspect the GPUs to see if the heatsink looks properly set?

 

Just a quick proposal. I would first check your fans and heat sinks. There is a couple different trends on how to clean them out. Most say monthly cleaning is the norm around these parts. I would say at the least every three or four months. While you’re inside the laptop to clean it out I would check and make sure they (OEM) didn't screw up the thermal paste job. As soon as I got my laptop I re-did all the thermal paste inside just to have a warm and fussy. This included but not limited to both gpu's and the cpu. Sager has a good rep for quality but as with any company every now and again there’s a goof. Don't give up I'm sure its something simple. Hopefully this cures your problem if not I'm sure we can come up with something.

 

damn Shyster1 you beat me to it lol...

geek

 

...but you gave the better answer!

 

this laptop is 2 days old the problem is not clogged fans or dust.

ok, why the heck does this website always crash my internet explorer?....just lost my reply. using firefox now. anyway;

i got the best warranty that sager offers, 3 years with free shipping both ways. i am fully capable of taking this rig apart and checking it out but i do not want to risk any conflicts with tech support by doing this. i told tech support that i was thinking of applying AS5 to the gpu's and they said not to do this as the gpu comes sealed from the factory with it's own thermal paste applied.

so not sure what to do here. if i send it in it would be hard for them to duplicate the beeping since it appears to be a random event without regard to gpu temps. tech support also told me that around 80c is normal operating temps for gpu, anyway. i do not want to send it back for them not to do anything. i think i will be more comfortable to ask for a complete system replacement, although i don't know if they will do this since it is such an expensive laptop.

another thing that just happened is that it appears there may be some other hardware issue with this rig or it's gpu's. when i brought it out of standby the screen crashed and nothing but garble was displayed. the system was still working as i was able to press the windows key and reboot it that way. but the screen was not. i took a picture of it.

i also want to add that during the high temps or beeps the system has never downclocked. and, the beeps are comming from the normal speakers becasue i can mute them along with all the sounds.

 

RMA

especially if there is problems.

honestly mine. i have never had 1 problem with my laptops parts. it runs like an horse.

I even drop kicked it into the ground off of a stool.

craked the back But I realigned it it looks brand new.

strudy unit.

also I ordered a BLUE bezel and it looks killer with the front bezel BLUE!

 

NO over heatings problems here...............
machine run great with no beeps
called sager and they said that it was normal if the fans are not at high being at temps of 63c...thats on the cpu

 

the only time mine has ever beeped, was when i had it too close to a wall.

so, the hot air behind the laptop wasn't circulating anywhere.

 

Interesting that support says that is normal at 63º and normal at 80º (27ºC diff). So basically it is not normal only when the laptop stops working

Just becouse the card spec says it can reach 100ºC without burning it does not mean it can within the the d901c. As someone pointed out in some other thread, at some point the system will simply not be able to expell heat fast enough to mantain it stable. When it reaches that limit that when the beeping starts (or a little bit before that so you can act to avoid over heating).

In sum, your system sometimes is close to over heating if you find those beeps.

Guys, this is a $5000 last time I read so assembly should be more rigorous.

Anyway, I believe that with fans on auto normal is the GPU to be between 59ºC and 65ºC. Sometimes reach 67º if it is too hot. While gaming or not. That is what I experience with mine.

In case the of 8800M GTX in SLi I would expect to be a little higher but not 20ºC higher. Considering that ARGH said that it get 64ºC sometimes and other times it reaches 80ºC on a brand new system it suggests that something is not assembled to take the full potential of the cooling system of the d901c.

I believe that a $5000 lappy should be assembled to reach its full potential. Nevertheless this is a QOS matter, not so much a warranty issue.

Trance

 

that wake from standby crash may be related to sager's drivers i think. crysis benchmarked crashed with similar results like the standby crash.

 

I have had my 9262 for over a month and been steadily running apps and playing cod4, crysis, tf2, bioshock and I use nvidia monitor to check gpu temps often and never seen it go above 65C. ususally stays at 60C full load fans on.

Zero crashes, glitches with anything so far. I am considering SLi now.

Sager NP9262 -
17" WUXGA (1920x1200) "Super Clear Glossy" Widescreen
nVIDIA GeForce 8800M GTX w/512MB
Intel® Core™ 2 Duo E6850 3.0GHz Processor w/4M L2 Cache - 1,333MHz FSB
Arctic Silver 5 Thermal Compound
2GB (1 SODIMM) DDR2/800 Memory
200GB SATA 3Gb/s 7,200 RPM Hard Drive (16MB Cache Buffer)
RAID Disabled
Combo 8x8x6x4x Dual Layer DVD +/-R/RW 5x DVD-RAM 24x CD-R/RW Drive w/Softwares
Built-in Intel® PRO/Wireless 4965 802.11a/g/n
Built-in Bluetooth Wireless
Smart Li-ion Battery (12 Cell)
Windows XP Professional

 

Trance:

the G0 Stepping has a tcmax of 72 degrees.

the tjuction is 100 degrees.

anything over 72 and you will have problems.


the B3 stepping is 62 degrees.

 

ok i am getting a replacement sent to me next week and i will check the new system to verify if the temps i am experiencing are normal or if my system is overheating.

 

yeah if you paid for the 3 year service you better make sure you get your moneys worth I'd say send it in and have them give you a complete new one. Please yet us know if the new one has the same problem.

G33K

 

i will definately report back on my findings.

i was hoping more people would report their gpu temps at idle and under load (preferable in a game like crysis that really stresses the system) without running max fans. all you guys have to do is let the system sit idle for like 20 minutes to get your idle temps reached. then, run crysis and just sit in a place looking at the trees move or whatever for an hour while you are afk doing other stuff. doing this on my system and i can easily be hitting 91c in a normal room environment. running crysis for hours on straight? hmm, don't know yet as i haven't tested.

my system;

69c @ idle
91c @ load (crysis)

sager was persistent with me on running max fans when doing graphical work. you should not need to remember and or memorize a "hidden" feature on the keyboard (max fans) to enable. i mean, if the system overheats if you forget to run max fans then it is quite obvious that something is wrong with it so i could not accept that "Remedy".

anyway, i know what max fans are as my older d900t has had it from the very begining and i never needed to use it. the system cooled itself just fine as it would increase fan rpm to compensate for heat as needed. granted the d900t is a much louder system compared to the d900c. heck, the d900c is virtually silent when doing light tasks. it's awsome. also, the d900c is actually raised in the back compared to the d900t. it has taller and feet which was an awsome idea as it makes typing easier and helps cool the system better while making it run quieter.

 

i also want to mention something else regarding heat.

right above the keyboard there is a black metal strip that the num and caps lock reside in and the power and hotkeys on the right. at the left side of this metal strip gets extremely hot even during idle temps. the gpu's are reight below this area. it gets as hot or hotter than the power brick (and that gets real hot as i am sure we all know) and it almost burns my finger if i let it sit for a few seconds.

also, the vga and tv tuner where the cable would go, these have metal around them. this metal gets super hot and will seriously burn my finger if i let it sit there making contact. since these are right next to the gpu i assume it is normal?

am i over-reacting here or are these hotspots associated with your rigs as well?

 

It might get a little warm around those area's but not finger burning. I really feel like there is a QOS problem at hand like bad paste, to little or maybe to much. can you see if a fan is jammed or something.

I will boot up crysis and let it run while looking at trees for a little while. I will report back when I get home from work just so you have some data. I will tell you that It will not be any where near as high as yours thou.

on another note I don't think your over-reacting just being cautious. which I don't blame you at all for being.

 

cool thanks! that would really help me out here. i forgot to note that you must run the game in full screen mode in 1920x1200 native res otherwise the cards do not heat up as much.

i visually inspected the fans to ensure they turn on. that was one of the first things i did as soon as i opened it because i was so surprised how quiet the machine was i just had to take a look.

on another note, using mobometer monitor (only checks cpu temps) my q6600 idles hapily at 54c and if i remember right it will be in the mid 60's during load.

 

supreme commander does not stress the gpu nearly as much. i ran a few back to back benchmarks with it inn single gpu mode and native res. on both runs the laptop beeped and even the capslock and scroll lock flashed once.

this time it beeped @75c/74c because this game does not heat up the gpu like crysis.

 

As I said,your notebook should get nowhere near 90C.
Maybe 80C at most, but that`s about it.
Just wait until they send it back and report after.

 

yeah it's best to wait until the replacement arrives. but, chaz's system operates at the same temps as mine from his posting. it's got me thinking the temps may be normal under normal fans. but the beeping is know should be happening, still.

 

it runs hot if fans arent at max.

that's a given.

that's why some of us run fans MAX 24-7

 

Just take the dam thing off, clean it and reaply some AS5...

On Clevo, QoS on the assemble side is as good as inexistent... when I first turned on my M570RU and instaled the OS for the first time, I discovered that my CPU was at around 100ºC... holy sh*t

Then I opened the dam chassis and removed the cooler... they don´t have removed the protective sticker from the base of the cooler... WTF...

Reaplied some AS5, and good to go...

 

ok i captured the beeps on tape. it's hard to see but notice the scroll and caps lights flash. again, this is under normal fans.

dexgo you said yours did the same thing when you first got the notebook in another thread. i am begining to worry that this is "normal" or that there is something universally wrong with nvidia's 8800m gtx cards since the m15x, other clevo 17" laptop and the d900c are experiencing issues. now chaz's d900c test unit is experiencing downclocking.

did not check my temps but i am sure i was not over 80c as it was only the 2nd run of the crysis benchmark.

picture is not the best because of ambient lighting at night time.

edit; re-did the video for better quality on youtube. now you should clearly see the lights flash.

http://www.youtube.com/watch?v=YvXakR-ucyY

 

I don't have any problems

same as my dell m1710

I run on max fans 24-7 and it cools it beyond imaginable!!!!

that's great.

it's like there is no low or medium with the fans... just on.

so JUST USE MAX FAN's and be done with it.

 

With max fan in crysis game the GPU max GPU temp was 60.Ambient temp 23-25.The HDD always stay at 42.

I am getting a cooler anyway.So that should even lower this.

 

update;

still waiting for the replacement unit to be sent. in the mean time, sager sent me a new firmware update from clevo that i have applied. not sure what this did, i think it may have something to do with the fans but the fan noise was the same under idle and load. maybe the gpu fans pick up a little more aggressively under load, not fully sure yet. i will have to test a 2-3 hour crysis session to see if the temps hit 90c again. maybe this update simply disabled the beeps.

i ran multiple benchmarks with crysis and supreme commander and did not recieve the beeping with this firmware.

also, clevo is aware of the resume from standby issue with the d900c (the one i am experiencing) and is working on an update for that as well.

 

nvm, just beeped again......

 

Lol.Check your temps. If it`s in the 90s again,it`s surely overheating.

 

ran crysis for about 1.5 hours and temps were steady at 82c and 79c so maybe it helped a little here. i am starting to believe the beeping is not temp-related but something else like a false alarm or something stupid.

i have noticed it beeping at 75c while i was running supreme commander and that's not a critical temp. so far these beeps are a random event.

this firmware may have been to help eliminate the downclocking like chaz's review unit is experiencing.

 

ok got my replacement laptop and it is beeping just the same. this is totally BS. clevo has an issue on their hand. i have done nothing but monitor the beeps and figure out a way to duplicate them.

to duplicate the beeps you must run a game in full screen mode in wuxga resolution and in normal fans.

the system will never beep if you do any of the following; run the game in windowed mode, in a full screen resolution lower than wuxga (like wsxga, for example), or have max fans on.

sometimes the scroll and caps lock lights will flash and sometimes they won't. the beeps are not temp related and appear to be random as they have beeped on cooler temps and hot temps. the beeps occur in sli or single gpu mode.

the fans spin faster as the temps increase while the system is in a normal operating environment. it is kind of stupid to have to memorize max fans every time you enter a graphics program in native wuxga resolution and deal with the loud noise. what is most annoying is working in crysis sandbox editor creating levels (where there really isn't much sound) with the gentle whirl of the normal fans and all of a sudden the damn beeps startled everyone in the room.

if a real fix cannot be provided for the d900c i will be forced to return this and exit the clevo camp for good. i did not pay nearly $5k to have the system beep at me

 

Do they seem to bear any correlation with how heavily you're using the keyboard? In other words, if you don't touch the keyboard, does it still beep? Also, even if it still beeps when you're not touching the keyboard, if you do use it, does the frequency of the beeps (average time between beeps, to be clear) increase?

 

beep count is random but beep intervals are about the same.

if you view the video i posted in this thread you will see exactly how the beeps happen. i can simply be afk while the game runs and it will beep.

 

In the video, it gives (by my count) seven (7) long beeps and one (1) short beep. Is that correct, and does it always give the same series of beeps (i.e., 7-long, 1 short)? If not, does each instance of beeping generally comprise a set of a varying number of long beeps, and is there always a single short beep at the end, or sometimes yes, sometimes no?

EDIT: Another question - when you shipped the first one back and got the replacement, did you ship the power supply back as well, and get a new power supply with the replacement, or are you still using the original power supply that came with the first unit?

 

yes 7 normal beeps and 1 very short beep. it sounds like 7 and a half beeps i guess. to me, it just seems like the beep stopped during the beeping and hence why it sounds like a short beep. confusing i know, but in other words i don't think it perpously tried to do a short beep by code or anything but instead just stopped the beeps in the middle of the beeps. i hope you understand what i just typed lol.

i have 2 power supplies and experienced the beeps on both of them.

i have both, the first laptop and replacement here with me.

sager is trying to duplicate the issue but i think they may be using 3dmark06 to see if they get the beeping but i am trying to tell them that 3dmark runs default at 1280x1024 and they must be in wuxga and full screen instead so i hope they understand.

 

And a further question - throughout your ordeal, have you always had the ac adapter plugged into the same outlet, or outlets on the same circuit?

 

different outlets at different place (my office and at home).