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    clevo p370em - screen problem

    Discussion in 'Sager and Clevo' started by Astorrin, Dec 11, 2013.

  1. Astorrin

    Astorrin Newbie

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    Hi

    I got a weird problem with my laptop, it have AMD 7970M in crossfire, and when i open a game in full screen with crossfire, it comes with a flickering black line, temps looks fine.
    If i disable Crossfire or go into windowed mode it stops, if i use another screen with hdmi it also stops,

    It appears in all games, with crossfire enable.
    I did try with another driver, and clean install of windows, did not help.

    does it help to replace the screen ? or could it be another problem ?

    took a picture.

    blackline.jpg
     
    Astorrin, Dec 11, 2013
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    hi
    it could either be your screen cable or one of the gpu cards.

    when you try the external screen have you 1 or both graphics cards enabled.

    i dont know anything about ati cards so hopefully more will give advise soon.
     
    MrDJ, Dec 11, 2013
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  3. Astorrin

    Astorrin Newbie

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    Crossfire is enable with external screen
     
    Astorrin, Dec 11, 2013
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  4. MrDJ

    MrDJ Notebook Nobel Laureate

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    if the line is not there for any other use except gaming then it could well be your ribbon cable from the main board to the screen.

    are you still covered under extended warranty. if so contact your supplier.
     
    MrDJ, Dec 11, 2013
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  5. Astorrin

    Astorrin Newbie

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    Sadly i don´t but will that explain why it dont appear with crossfire disable?
     
    Astorrin, Dec 11, 2013
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  6. MrDJ

    MrDJ Notebook Nobel Laureate

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    thats a point. im not sure as never used sli or crossfire.

    best wait for one of the experts to advise.
     
    MrDJ, Dec 11, 2013
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  7. Meaker@Sager

    Meaker@Sager Company Representative

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    Running in windowed mode disables crossfire automatically.

    That line is either the 2nd card failing or the crossfire cable is damaged or needs re-seating.
     
    Meaker@Sager, Dec 11, 2013
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  8. MrDJ

    MrDJ Notebook Nobel Laureate

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    the expert has spoken :D
     
    MrDJ, Dec 11, 2013
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  9. Astorrin

    Astorrin Newbie

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    I did try to re-seating the Crossfire Cable, but it will still not give any sense why it work with crossfire in external monitor.
     
    Astorrin, Dec 11, 2013
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  10. Meaker@Sager

    Meaker@Sager Company Representative

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    I managed to miss the external bit, that is very odd.

    The cards are interchangeable these days, so I would try swapping the primary into the secondary and the secondary into the primary.

    Run tests on the card without crossfire to see that the 2nd card behaves normally and then try crossfire again.
     
    Meaker@Sager, Dec 11, 2013
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  11. Astorrin

    Astorrin Newbie

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    I just did that, same problem.

    I clean installed my driver again with driver 13.9, and now i can play battlefield 4, the black line only appear if i open console, in dead space 3 works fine, tomb raider dont have a black line, but double image that rolling from above to down.
     
    Astorrin, Dec 12, 2013
    #11
  12. Meaker@Sager

    Meaker@Sager Company Representative

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    That is a really bizarre issue you have there, it sounds like a software issue of some sort then if it's being impacted by driver version.
     
    Meaker@Sager, Dec 12, 2013
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  13. Astorrin

    Astorrin Newbie

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    Thanks for the help so far, i really hope some one have a solution.
     
    Astorrin, Dec 12, 2013
    #13