eurocom question

hey guys im looking to buy a clevo w860cu and have some questions about the reseller eurocom

do they do pricematch to US resellers? how are their services?

 

Eurocom has a love/hate relationship in these parts, members love to hate them!
I doubt they will price match but it doesn't hurt to ask.

 

They will do pricematch, in theory. They kind of have a bad reputation on these forums. Check the sticky thread.

 

Yes, one of those shady resellers.

 

They will do a price match, and give you a 260M instead of 5870MR, then later say it's better than 5870MR, and after they realized you are not an idiot, they will blame you for trying to price match, and tell you you get what you paid for.

 

I got them to price match, it was pretty easy.

 

^^^
if you like roulette "The Deer Hunter" style (one round in a revolver, point to head, pull trigger- repeat until you find a winner), by all means, go ahead~~

 

the only reason im even considering them is because im located like next to their HQ. but the reviews makes me not want to bother. i'll probably give them a call or drop by and see whats what.

 

They still lurk here once in every while, and could use all the glowing publicity they can get...

Although, I, myself, would prefer spending a little more money to reward good behaviour than save a penny or two to encourage a bad one.

It's the principle, mate-

 

Even if they're in the same building, I'd stay away.
Consider buying from XoticPC, PRO-Star,PC-Torque, RJ-Tech, etc. It would be actually cheaper and more safe to get the system from the U.S.

 

Indeed, you may not realize it yet, but you do not want to do business with these people. Check out the links in my signature for a few reasons why.

My friendly advice to you even though you live next to their headquarters is to STAY AWAY from Eurocom at all costs.

You might want to check out a company called AET solutions. They are located in Quebec and apparently they will price match U.S resellers according to some of their customers. Also because of buying out of province you would not have to pay provincial sales tax.

 

By no means am I trying to deny that others on this forum have had bad experiences with Eurocom. However, I bought a laptop from them last fall while working a contract just down the road from their location, and I have to say that the experience was nothing but positive. In fact, when I found a single stuck pixel they quickly replaced the entire panel no questions asked. No other vendor I've purchased from would have done that, nor would I have expected them to.

I dealt primarily but not exclusively with a fellow named John Shore, and never met the owner of the business that most of the reported problems seem to centre around. After buying the laptop I came across this forum and was quite surprised to read about all the negative experiences.

 

Watch out sprockit8...Having good things to say about Eurocom can get you attacked in this forum! They will accuse you of being a Eurocom employee and not a customer and/or being paid to say nice things and all sorts of other things.

If you just believed some of the posts that are written here you would think Eurocom would be out of business by now. We have many loyal customers in Canada, the US around the world. Some people have just made it a hobby to trash us every time someone mentions Eurocom in a forum.

There are a few posters on this forum that had legitimate beefs with Eurocom and I am not taking issue with those people. Others however have never bought from us, never even spoken to us and I wonder about their motives. I have also read posts that where just outright lies but they hide behind their Nic names and never have to prove a thing. I sued Eurocom ect ect.

100% Crap!

Generally I read the posts in here and try to help out people with questions ect (I guess that is now defined as lurking??) but after a while the level of crap is just overwhelming! Generally it does not pay for me to post here to help someone or to refute some more crap that was posted because then the same group of regulars jump in and post the same old lines. No doubt they will follow below!

Drop over or give me a call. If I can help I will. If I can't I will tell you up front and you can buy where you like!

My signature block has my name in it and I work in the retail sales department at Eurocom. Walk in the front door and I am sitting at my desk. You know where to find me and I don’t hide behind a goofy nickname and spread lies!

Thanks

 

It is a pitty that forums are used for trashing stores. While there sometimes misundestandings or very difficult clients , it seems that the one that yells the most is always right. On the other hand there are sometimes bad employees like the one from the uk rock company which brought the company to bankruptcy. The problem with the wrong components can be solved by having a clear custom order so that both the store and the client know what they are buying and selling. Once he money are refunded in full I believe the problem is solved and the issue be dropped, but instead some people continue it and hope that they can black mail the store into giving them some discounts.

 

I bought a m860tu last year, had no issue execpt they guessed release date and never told me it was an estimate instead they ensured me it was the real date. Also when I told them my hard-drive was over heating they sent me a new one without question. Overall I'd buy again John Shore has been very pleasant to deal with and offered me price match on the CPU

 

Just be careful with Eurocom. The links in my signature give you a good idea of just why you should think twice before doing business with this company.

Keep in mind, if people have had extremely bad experiences with a company, they will voice their concerns and try to help other potential victims avoid the same issues they went through. People don't say these things just because they decided they don't want to like Eurocom. It's because the company did something to cause it.

 

This is sick Crylo, you are very poor man yelling how BAD eurocom is in every damn thread related to this company. I feel sorry for you, seriously.

Maybe you can stop blaming them like you do EVERY damn time once you see word EUROCOM. I see no personal interests doing that unless you work for another Clevo seller. I wonder how many times will you cry again. You have anti eurocom signature okay, maybe you wear anti eurocom shirt whatever, but this is getting too far for. Let them breath.

 

Blame? The company knowingly ripped me off, they also knowingly ripped off several other members of NBR, this is fact, not fiction. If I can save others from possibly going through what I and others here have gone through I will. Perhaps you should mind your own business, and keep your useless comments to yourself.

 

Don't want to hype any company nor slag any laptop buyer.
I bought from them after having read the threads here and have nothing bad to say about my purchase.
Everyone's entitled to their opinion.
And if a company acts, poorly, I'm a firm believer that they would not be in business for a long time.
Enjoy your Clevos everyone. It's the best laptop I've come across.

 

Alright guys, back on topic okay? No personal attacks please.

As far as the current argument goes, people are entitled to vent their honest frustrations with a company. Even I have brands that a frequently recommend forum users avoid, based on my personal experiences with a company. That does not mean I work for the competition. If they are trolling (which up to this point is not the case), then it will be obvious to us and we'll take care of it.

 

@ the OP-

If you have the means to visit their facilities, it may be beneficial to see what the people are really like-

I am neither endorsing nor discouraging purchase from this company- sometimes it is best to be able to draw conclusions yourself.

 

positive experience here

 

I would like to hear how you where knowingly ripped off! Seeing you hide behind your nic and make accusations, let’s hear it. If you are who I think you are, I might be able to shed some light on you being ripped off for everyone. Sometimes the truth can set you free but in this case maybe you have a different definition of ripped off then everybody else!

I also noted in the stickied posted the following…

“It is in violation of the consumer protection act, I went through this exact issue with Eurocom myself, as well as other legal matters which in the end were all resolved at Eurocom's expense.”

I may have something to enlighten the crowd about that also!

 

Thanks Greg...

Honest is the operative word here! Referring back to the stickied post, I am not taking issue with Metrosuperstar at all. Having seen what happened to him from my perspective, I believe he is posting what he believes to be the honest truth. I don't necessarily agree with all he posted, but I don't question his honesty. Some others however are just plain lying. It's those people I have issue with.

These people can come on your board and tell half truths and outright lies. Those people need to put up or shut up! They are not giving honest opinions as to what company to buy from ect, they just appear every time Eurocom is mentioned and tell a series half truths to damage Eurocom’s reputation further. Everyone needs a hobby I guess!

Thanks!

 

@John@Eurocom

Even if you are being accused of these things, as a representative of Eurocom you should all the while be professional in replying but you do otherwise, you are defensive all the way.

Goodluck.

 

I agree. I'm neutral here (buying from Kobalt in the U.K) and I would not buy from a company with a representative presenting himself as the posts in this thread show. I can understand (possibly justified) anger but this style looks unprofessional.

Please look at how, say, Neil@Kobalt and others talk on this board, especially when accused of poor service or quality.

 

Apologies!

There is no doubt that this subject gets my dander up. Let’s see how Neil reacts when a group of people on this board begin to spread lies about he and his company every time his company is mentioned. (No slight meant towards Neil at all!) I sat silent for months reading posts containing outright lies. I finally had enough.

My apologies to all for my perceived unprofessionalism. My aim was meant for one or two people on this board and they know exactly who they are!

I never said Eurocom was perfect but at least I come armed with the truth!

Thanks

 

I'm a neutral too, and I have to say, I found your replies to be very bad PR, almost as bad as the negative comments by other users. As a representative of your company you should show more discretion in the way you reply.

Again, I've nothing against Eurocom and don't know the situation at all, but as a businessman myself who deals with clients on a regular basis, I know that keeping a cool head despite criticism (warranted or outrageous) is a must though very difficult.

You've every right to be upset, but if you're acting as a representative of your company (especially since it's identified in your username and signature) you need to be more civil with your replies, no matter what.

Anyway a lot of other users have chimed in saying they had a good experience with Eurocom.

 

Agreed.

Most of the reason why I would stay away from Eurocom is because of the attitude their employees take when they post in this forum (mostly defensive).

If that was the kind of attitude I got from a reseller if I had problem with their purchase I would be pretty angry.

 

Outright lies? that made me lol, seriously, like people have nothing better to do than to lie and say your company intentionally ripped them off. Or that your company's president threatened one of the members of NBR because he wrote a bad review of Eurocom. I'm sorry but people don't just make this stuff up, and I find your posts on this subject irrational and flat out ignorant.

If Eurocom employees continue to behave inappropriately on these boards like they have been, it only stands to reason that eventually they will lose the privilege of being an NBR member and yes it is a privilege. Being a company representative you are held to an especially high standard, and if you can't behave yourself then perhaps you should not post at all.

As for my issues with Eurocom, it was the usual graphics card scam Eurocom likes to pull on some of it's customers as well as another even bigger issue which I'm not going to get into now. I ordered a specific graphics card from Eurocom on my laptop, and it arrived with a different model card in it. When I confronted the company president about it, he flat out lied to me and told me it was even more powerful than the one I ordered, which it was not. I got charged for a card I didn't order and it ended up being a similar card but was still not the one I ordered. He also adamantly refused to authorize an RMA for this or ship me the card I ordered. The shipping and insurance back to Eurocom was going to cost quite a bit, so I ended up stuck with the card. Eventually after some heated discussion and under the possibility of legal action against them coupled with the other issues I was having with the laptop, we resolved my issues. Others on the other hand have not been so lucky, and Eurocom continues to rip off customers as we've seen in other threads, and I will continue to recommend against Eurocom.

A couple more things, giving a customer something of lesser value than what he ordered and then trying to deceive him by lying and stating the lesser valued item is of better value than the one he ordered when it is not, IS a violation of the consumer protection act of Ontario. You guys should go read it. Do you honestly think lying to a customer about a product in order to make extra profit is legal? People aren't dumb and you don't make a graphics card error several different times by accident. And last time I checked threatening a customer is against the law as well.

 

@TheReplica this thread is not useless. The OP is asking about Eurocom and we are giving him our opinions and experiences.

 

Yes 10 post of one person negative a few positive one per user. I guess your opinion should have more weight then others.

 

He's not only giving his opinion, he's giving the facts justifying it. If you would read about his experience, then you would understand that his reply does have more weight than the positive replies, because one experience like that is already too much for a company.

I have heard of alot of issues with eurocom, and I personnally wasn't impressed by their customer service (they don't answer, they put high prices, don't price-match unless you buy a 3K$+ computer). My experience was just unprofessional, but nothing too serious. On the other hand, some did have very bad experiences, and the OP needs to know about that.

From the good and bad experiences with eurocom I've heard, it seems like it's a gamble to buy from them, and I wouldn't buy in that case.

 

alot of drama in this thread. probably gonna get a clevo w860cu or a msi gx640 from ncix.com

 

just to chime in here, I had a really good over all experience with RJtech...(had some problems with DOA) but, they worked their butts off for me. On the other hand, i did have a bad user experience with Eurocom via email, they were VERY unprofessional, which kinda confirmed some of the rumors on the site. Xotic was really nice to me as well via email, chose RJ b/c they had the product i wanted in stock first, and they were fairly nice.

 

Would you mind sharing your experience with DOA from RJTech?

 

It wasent perfect, and i was frustrated but all in all, it was good. In a nut shell had a bad GPU, sent back was returned with in a week, unit came back with a messed up screen, sent it back , and again got it back with in a week. RJtech is a small outfit, very small, one person i think. But he is focused on resolving issues asap. I've also bought from pctorque twice and have had nothign but good luck.

pctorque,Xotic, pctorque=win

 

just thought i would add my two cent here...

when i was shopping for my M860TU and I found Eurocomm I thought: "cool a canadian reseller!", but after 5 minutes of browsing through their website they lost my business because they were way overpriced. I cant remember the exact numbers but I believe that for a same-specced system that was ~ $1500 at XoticPC, Eurocomm was asking ~ $2800.

At the time I did not know they were willing to pricematch (it wasnt advertised anywhere...), and even if I knew my bartering skills are really bad and I dont like having to beg and jump through hoops to get the best for my money.

I really dont like the "we're way overpriced but feel free to bargain" philosophy from a company... it is a bit shady and does not invite for a good business relationship IMO. I feel Eurocomm could get much more business if they advertised more competitive prices. I ended up buying in the US and after currency exchange, shipping, fees and taxes I paid around $2000. Perhaps I would've bought from Eurocomm if their advertised price would've been in that range.

EDIT: To Eurocomm representatives, before jumping on the defensive perhaps you could consider my comment as a suggestion and use the feedback you're getting on these forums as a tool to improve your business.

 

I think this should really be emphasised. @Eurocom: You're getting bad feedback on your quality, customer interaction and posts in this forum. Putting your head in the sand and pretending everything is hunky dory and that it's just some kind of conspiracy does not seem especially smart to me.

 

I do also think that RJTech is only one person but for sure I had smooth-sailing transaction with them the first time. This is my second time with them and I hope they do well on this.

 

rjtech dude wont screw you over, and will work really hard to please you. his turn around time on stuff is like 48 hours, and thats good b/c i had a few problems with my order. But after 3+ weeks of back and forth (not his fault just bad luck) I'm super happy and would buy again from him.

 

Yup I know that but you still have your worries, whoever your reseller is, if you live internationally as in my case.

 

Oh yeah of course. Hell, I can't tell you a true opinion of Kobalt until I get my new machine for example. But there are ways that resellers can look convivial and assuring (without being smarmy) which helps to make a sale; some resellers don't come across that way.

edit: What I mean is that so far Kobalt have acted quite well, with the occasional niggle expected of a small company, but I won't know for sure until I get my actual machine rjtech seems to have a good rep on here but again, your mileage may vary.

 

I don't think Eurocom cares to be honest. Seems to me they'd rather bury their head in the sand and pretend their problems are a conspiracy against them rather than accept the reality and responsibility that their bad business ethics, dismal customer service and disgusting customer treatment are the cause of their problems, their bad reviews, and why so many have a bad opinion of them.

 

eurocom does it again Leaked
thanks k9hydr4 for link

 

Ah yes.. Eurocom's infamous "jump the gun to get your money" statement so they can take customers money early and tie it up for months while the "Eurocom release date" keeps getting pushed back to fall in line with the "reality release date" that all the other companies follow. I guess that's how they try to compete with their lower priced competition.

 

The way Eurocomm reps on this forum reply and interact is a clear indication of what they are like. I am not a customer of theirs but just saying, just reading how they interact and respond on this forum is pretty horrifying to me.

IMO reseller reps are better off not replying than digging themselves a bigger hole and getting into an argument on a public forum is an indication of character to me.