factory reset?

How can i factory reset my clevo? I never recieved a disc from kobaltconputers so is there any other way? Eg alt + f10?

 

what laptop and what operating system.
if you want to do a clean install of your operating system as long as you have the license key you can download it from nbr but we need the above info first.

 

If you use Windows 8, you can try the built-in Reset. Follow these steps:

1. Open the Charms Bar (Windows Key + C)
2. Go: Settings > Change PC Settings > General

And now you can choose between:

A. Refresh your PC without affecting the files ("Soft Reset")
B. Remove everything and reinstall Windows ("Hard Reset")

You won't need to reinsert your CD Key after the reset, the PC stays activated. Now you have a clean Windows 8, without drivers, programs and "documents, music, videos, photos" (if you choosed B).

-------

PS: IMHO this is an awesome feature in Windows 8, I remember me in Windows 7's Era formatting and installing the system, a hundred times.

 

Um the specs are: Intel Core i7 CPU Q 820 @ 1.73GHz with 4gig RAM nvidia geforce GTX 280M a Dunnd Windows 7 64 bit. Dont know what laptop except for it being Clevo. Was made by kobaltcomputers so they use different parts.

 

half way there

you can get windows 7 > http://forum.notebookreview.com/win...-digitalriver-windows-7-sp1-13-languages.html as long as you have the licence key. bottom of lappy or under the battery.

the reason i need to know the model is so to point you in the direction of the correct drivers.
can you tell me the clevo model number on the bottom or take a picture of it.

if you cant find it download HWinfo64 in my signature below and run it. it will show you the model number on there.

edit:
another thing ive just remembered, did you pay for the backup acronis program which was £25 which will have a clean install of your copmputer on a hidden partition. if you did try F10 or F11 (cant remember which it is) on startup. if it takes you to the acronis setup then just follow the instructions and it will return your lappy to the day you got it with a clean install. that might be why you didnt get a operating disc.

 

Not sure if this is the right number since there are a fair few but - 8912SC900465

Dont think I payed the 25 extra but will check just incase. Was 4 years ago now ><

 

nope,that numbers no good. it would help knowing if its a 15" /17" /18"
it will have
Model Number M57TU / M860TU / M980NU /X8100 or something like that.
from kobalts old range going back 4-5 years you had the:
Mojave / Nexus / Comanche / G860-870-875 / GS510-710 / G150-170 /G190

my nexus 15" is 5 years old now and still going strong.

worldwide model/serial numbers have always been screwed up and it would make life a lot easier if everyone kept the base number but they dont.

 

Dunno if this will help but I pulled up the old order details and the laptop is a 17" G870 Notebook.

 

also there's a fair number of programs that can retrieve the current licence keys you have if you don't have for example the win 7 key in the bottom of the lappy.

 

thats the one i needed.

heres the drivers for your model G870/NP8760 Software Upgrade

as M3ezu said, if you cant find your key you could try magic jelly keyfinder > KeyFinder | Magical Jelly Bean


now weve got this far next is the reason to do a clean install. is the hard drive faulty and running slow or has it got a virus or something like that.

 

Thanks! Um the reason is that its running really slow. But it's weird. Like a virus but my scanner doesn't pick it up. Basically my computer becomes super slow at doing the simplest of things - even opening chrome. Checked processes and nothing is out of the ordinary. Done a virus, malware and spyware scan. Used CC cleaner, defragmented, disc clean up. Everything I could think of but nothing The laptop is now 4 years old...dunno it that may just be the reason :S

 

could be one or two bad sectors on your hard drive which happened to me.

download HD Tune from sig below and run a scan and see if it picks anything up.
two bad sectors and mine could take 3-4 minutes to boot and then crash a lot.

my m860tu runs a bit slower now but not drastically slow. age and amount of crap on it can help towards this but if its strugling to even open crome then something is not right.
before a clean install its best to try and find the cause.

another great bit of hard drive software is hard disc sentinel which you can try the trial version (cant link to it as at work).

hope you get it sorted soon

 

Thank you so much for your help! I've downloaded HD tune and am running that. Looks like there are a number of errors. Hope it can fix those. Also in health it says "Reallocated Sector Counter -status: warning and current pending sector - status: warning. Dunno if that means something :O

 

most probably fecked.
not seen them errors before. mine only had 2 bad sectors and it caused no end of problems. new hard drive was the only option.

edit

heres the hard drive sentinel trial version http://www.hdsentinel.com/download.php which has more scan options than hd tune

 

Ok so I ran a diagnosis and this stuff came up. Dunno if you can tell what is causing my computer to lag. Seems there are a few errors at the bottom which I don't understand.


Advanced SystemCare Diagnose Report v1.0
Date: 2013/03/18 17:18:56

----------------------------------
01 - Operating System
----------------------------------

0101 - Operating System : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
0102 - Language : English (Regional Setting: English)
0103 - BIOS : BIOS Revision: 1.01.04S
0104 - Processor : Intel(R) Core(TM) i7 CPU Q 820 @ 1.73GHz (8 CPUs), ~1.7GHz
0105 - Memory : 4096MB RAM
0106 - Available OS Memory : 4084MB RAM
0107 - Page File : 2377MB used, 5789MB available
0108 - Windows Dir : C:\Windows
0109 - DirectX Version : DirectX 11
0110 - DX Setup Parameters : Not found
0111 - User DPI Setting : Using System DPI
0112 - System DPI Setting : 96 DPI (100 percent)
0113 - DWM DPI Scaling : Disabled
0114 - DxDiag Version : 6.01.7601.17514

----------------------------------
02 - Processor
----------------------------------

0201 - Caption : Intel(R) Core(TM) i7 CPU Q 820 @ 1.73GHz x8 ~1734MHz
0202 - Current Clock Speed : 1734MHz
0203 - L1 Cache : 32.00 KB
0204 - L2 Cache : 256.00 KB
0205 - L3 Cache : 8.00 MB

----------------------------------
03 - Video Adapter
----------------------------------

0301 - Card Name : NVIDIA GeForce GTX 280M
0302 - Manufacturer : NVIDIA
0303 - Chip Type : GeForce GTX 280M
0304 - DAC Type : Integrated RAMDAC
0305 - Device Key : Enum\PCI\VEN_10DE&DEV_060A&SUBSYS_86871558&REV_A2
0306 - Display Memory : 2791 MB
0307 - AdapterRAM : 1.00 GB
0308 - Current Mode : 1920 x 1080 (32 bit) (60Hz)
0309 - Monitor Name : Generic PnP Monitor
0310 - Driver Name : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
0311 - Driver Version : 8.17.0013.0142
0312 - Driver Language : English
0313 - DDI Version : 10
0314 - Driver Model : WDDM 1.1
0315 - Driver Beta : False
0316 - Driver Debug : False
0317 - Driver Date : 5/15/2012 10:48:00
0318 - Driver Size : 18044224
0319 - VDD : n/a
0320 - Mini VDD : n/a
0321 - Mini VDD Date : n/a
0322 - Mini VDD Size : 0
0323 - Device Identifier : {D7B71E3E-454A-11CF-6676-8AA61CC2C535}
0324 - Vendor ID : 0x10DE
0325 - Device ID : 0x060A
0326 - SubSys ID : 0x86871558
0327 - Revision ID : 0x00A2
0328 - Driver Strong Name : oem35.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section010:8.17.13.142 ci\ven_10de&dev_060a&subsys_86871558
0329 - Rank Of Driver : 00E60001
0330 - Video Accel : ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
0331 - Deinterlace Caps : {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
0332 - D3D9 Overlay : Supported
0333 - DXVA-HD : Supported
0334 - DDraw Status : Enabled
0335 - D3D Status : Enabled
0336 - AGP Status : Enabled
0337 - Notes : No problems found.

0338 - OpenGL : 6.1.7600.16385 (win7_rtm.090713-1255)

----------------------------------
04 - Memory
----------------------------------

0401 - Total Memory : 3.99 GB
0402 - Free Memory : 2.88 GB
0403 - Total Pagefile : 7.98 GB
0404 - Free Pagefile : 5.65 GB

0405 - Bank Label : Bank 0
0406 - Speed : 667 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB

0405 - Bank Label : Bank 1
0406 - Speed : 667 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 2.00 GB

----------------------------------
05 - Network
----------------------------------

0501 - Description : Intel(R) WiFi Link 5300 AGN
0502 - Driver Date : 1-22-2012
0503 - Driver Version : 14.3.2.1

0501 - Description : Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter
0502 - Driver Date : 9-6-2010
0503 - Driver Version : 1008.2.906.2010

----------------------------------
06 - Motherboard
----------------------------------

0601 - Model : W870CU
0602 - Manufacturer : CLEVO CO.

----------------------------------
07 - Sound Device
----------------------------------

0701 - Description : Speakers (Realtek High Definition Audio)
0702 - Default Sound Playback : True
0703 - Default Voice Playback : True
0704 - Hardware ID : HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_15588689&REV_1002
0705 - Manufacturer ID : 1
0706 - Product ID : 100
0707 - Type : WDM
0708 - Driver Name : RTKVHD64.sys
0709 - Driver Version : 6.00.0001.5910
0710 - Driver attributes : Final Retail
0711 - Date and Size : 8/11/2009 09:50:54
0713 - Driver Provider : Realtek Semiconductor Corp.
0714 - Min/Max Sample Rate : 4316782, 4316782
0715 - Static/Strm HW Mix Bufs : 4316782, 4316782
0716 - Static/Strm HW 3D Bufs : 4316782, 4316782
0717 - HW Memory : 4316790
0718 - Voice Management : False
0719 - EAX(tm) 2.0 Listen/Src : False, False
0720 - I3DL2(tm) Listen/Src : False, False
0721 - Notes : No problems found.

0701 - Description : Realtek Digital Output (Realtek High Definition Audio)
0702 - Default Sound Playback : False
0703 - Default Voice Playback : False
0704 - Hardware ID : HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_15588689&REV_1002
0705 - Manufacturer ID : 1
0706 - Product ID : 100
0707 - Type : WDM
0708 - Driver Name : RTKVHD64.sys
0709 - Driver Version : 6.00.0001.5910
0710 - Driver attributes : Final Retail
0711 - Date and Size : 8/11/2009 09:50:54
0713 - Driver Provider : Realtek Semiconductor Corp.
0714 - Min/Max Sample Rate : 4316782, 4316782
0715 - Static/Strm HW Mix Bufs : 4316782, 4316782
0716 - Static/Strm HW 3D Bufs : 4316782, 4316782
0717 - HW Memory : 4316790
0718 - Voice Management : False
0719 - EAX(tm) 2.0 Listen/Src : False, False
0720 - I3DL2(tm) Listen/Src : False, False
0721 - Notes : No problems found.


----------------------------------
08 - Hard Disk
----------------------------------

0801 - Model : ST9500420AS ATA Device(Seagate, 500G)
0802 - Media Type : Fixed hard disk media
0803 - Size : 465.76 GB
0805 - Driver Date : 6-21-2006
0806 - Driver Version : 6.1.7600.16385

0807 - Caption : C:\
0808 - Capacity : 465.66 GB
0809 - Free Space : 210.61 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

----------------------------------
09 - Process
----------------------------------

0901 - 0000 Idle 0 0 0
0901 - 0004 System 0 0 0
0901 - 0148 smss.exe 0 0 0 normal
0901 - 01b4 avgrsa.exe 0 0 0 normal
0901 - 01e0 avgcsrva.exe 0 0 0 normal
0901 - 0370 csrss.exe 0 0 0 normal
0901 - 03bc wininit.exe 0 0 0 high
0901 - 03d8 csrss.exe 1 174 81 normal
0901 - 0084 services.exe 0 0 0 normal
0901 - 0128 winlogon.exe 1 6 0 high
0901 - 021c lsass.exe 0 0 0 normal
0901 - 01ac lsm.exe 0 0 0 normal
0901 - 0410 svchost.exe 0 0 0 normal
0901 - 0450 nvvsvc.exe 0 0 0 normal
0901 - 0468 nvSCPAPISvr.exe 0 0 0 normal C:\Program Files (x86)\NVIDIA Corporation\3D Vision
0901 - 0494 svchost.exe 0 0 0 normal
0901 - 04d4 RapportMgmtService.exe 0 0 0 normal C:\Program Files (x86)\Trusteer\Rapport\bin
0901 - 056c svchost.exe 0 0 0 normal
0901 - 058c svchost.exe 0 0 0 normal
0901 - 05bc svchost.exe 0 0 0 normal
0901 - 05e0 svchost.exe 0 0 0 normal
0901 - 0630 svchost.exe 0 0 0 normal
0901 - 06f4 WUDFHost.exe 0 0 0 normal
0901 - 0700 nvxdsync.exe 1 33 8 normal
0901 - 0724 nvvsvc.exe 1 5 5 normal
0901 - 07c0 upeksvr.exe 1 15 34 normal
0901 - 0798 svchost.exe 0 0 0 normal
0901 - 082c spoolsv.exe 0 0 0 normal
0901 - 0858 svchost.exe 0 0 0 normal
0901 - 087c svchost.exe 0 0 0 normal
0901 - 08f0 armsvc.exe 0 0 0 normal C:\Program Files (x86)\Common Files\Adobe\ARM\1.0
0901 - 0904 avgidsagent.exe 0 0 0 normal C:\Program Files (x86)\AVG\AVG2013
0901 - 0928 avgwdsvc.exe 0 0 0 normal C:\Program Files (x86)\AVG\AVG2013
0901 - 0950 mDNSResponder.exe 0 0 0 normal
0901 - 0974 sqlservr.exe 0 0 0 normal C:\Program Files (x86)\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn
0901 - 09b8 PowerBiosServer.exe 0 0 0 normal C:\Program Files (x86)\Hotkey
0901 - 0ad0 avgnsa.exe 0 0 0 normal
0901 - 0ad8 avgemca.exe 0 0 0 normal
0901 - 06b8 RtlService.exe 0 0 0 high C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility
0901 - 0b20 taskhost.exe 1 18 20 normal
0901 - 0c3c c2c_service.exe 0 0 0 normal C:\ProgramData\Skype\Toolbars\Skype C2C Service
0901 - 0c58 dwm.exe 1 6 2 normal
0901 - 0c74 explorer.exe 1 510 342 normal
0901 - 0cd8 RapportService.exe 1 8 24 normal C:\Program Files (x86)\Trusteer\Rapport\bin
0901 - 0d9c svchost.exe 0 0 0 normal
0901 - 0dd0 WifiDevChkSvc.exe 0 0 0 normal C:\Program Files (x86)\NETGEAR\WNDA3200
0901 - 0e04 WLIDSVC.EXE 0 0 0 normal
0901 - 0e80 WLIDSVCM.EXE 0 0 0 normal
0901 - 0f64 RtWlan.exe 1 146 225 high C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility
0901 - 0ff4 svchost.exe 0 0 0 normal
0901 - 0a90 svchost.exe 0 0 0 normal
0901 - 1114 sm56hlpr.exe 1 14 36 normal
0901 - 1124 FspUip.exe 1 45 54 normal
0901 - 1134 RAVCpl64.exe 1 49 12 normal
0901 - 1150 BisonHK.exe 1 7 8 normal C:\Program Files (x86)\BisonCam
0901 - 11bc psqltray.exe 1 20 35 normal
0901 - 1344 Hotkey.exe 1 31 24 normal C:\Program Files (x86)\Hotkey
0901 - 13c0 WNDA3200WPSMgr.exe 1 32 58 normal C:\Program Files (x86)\NETGEAR\WNDA3200
0901 - 13f4 avgui.exe 1 109 61 normal C:\Program Files (x86)\AVG\AVG2013
0901 - 1008 ONENOTEM.EXE 1 13 6 normal C:\Program Files (x86)\Microsoft Office\Office12
0901 - 1064 DivXUpdate.exe 1 28 24 normal C:\Program Files (x86)\DivX\DivX Update
0901 - 12a8 nvtray.exe 1 76 4 normal
0901 - 12d0 jusched.exe 1 4 2 normal C:\Program Files (x86)\Common Files\Java\Java Update
0901 - 13dc WmiPrvSE.exe 0 0 0 normal
0901 - 1534 SearchIndexer.exe 0 0 0 normal
0901 - 165c WmiPrvSE.exe 0 0 0 normal
0901 - 16f0 PresentationFontCache.exe 0 0 0 normal
0901 - 14e0 wmpnetwk.exe 0 0 0 normal
0901 - 0990 svchost.exe 0 0 0 normal
0901 - 1988 dllhost.exe 0 0 0 normal
0901 - 15a0 iexplore.exe 1 1243 264 normal C:\Program Files (x86)\Internet Explorer
0901 - 1e7c ApplicationUpdater.exe 0 0 0 normal C:\Program Files (x86)\Application Updater
0901 - 27f8 SearchSettings.exe 1 25 21 normal C:\Program Files (x86)\Common Files\Spigot\Search Settings
0901 - 2008 ASCService.exe 0 0 0 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6
0901 - 2910 ASC.exe 1 3111 157 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6
0901 - 2858 Monitor.exe 1 209 42 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6
0901 - 1514 ASCTray.exe 1 53 27 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6
0901 - 17f8 Suo10_SmartRAM.exe 1 212 52 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6
0901 - 1f14 Sur12_DiskDoctor.exe 1 113 50 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6
0901 - 0620 Sus12_DriverManager.exe 1 1208 421 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6
0901 - 1da0 iexplore.exe 1 62 95 normal C:\Program Files (x86)\Internet Explorer
0901 - 0f94 FlashUtil32_11_6_602_180_ActiveX.exe 1 5 2 normal C:\Windows\SysWOW64\Macromed\Flash
0901 - 1fbc audiodg.exe 0 0 0
0901 - 04f4 Sus10_SysExplorer.exe 1 90 46 normal C:\Program Files (x86)\IObit\Advanced SystemCare 6


----------------------------------
10 - Service
----------------------------------

1001 - Adobe Acrobat Update Service - ["C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe"]
1001 - Application Experience - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Application Information - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Windows Audio Endpoint Builder - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Windows Audio - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - AVGIDSAgent - ["C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe"]
1001 - AVG WatchDog - ["C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe"]
1001 - Base Filtering Engine - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]
1001 - Background Intelligent Transfer Service - [C:\Windows\System32\svchost.exe -k netsvcs]
1001 - Bonjour Service - ["C:\Program Files\Bonjour\mDNSResponder.exe"]
1001 - Computer Browser - [C:\Windows\System32\svchost.exe -k netsvcs]
1001 - Cryptographic Services - [C:\Windows\system32\svchost.exe -k NetworkService]
1001 - DHCP Client - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - DNS Client - [C:\Windows\system32\svchost.exe -k NetworkService]
1001 - Extensible Authentication Protocol - [C:\Windows\System32\svchost.exe -k netsvcs]
1001 - Windows Event Log - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - COM+ Event System - [C:\Windows\system32\svchost.exe -k LocalService]
1001 - Function Discovery Provider Host - [C:\Windows\system32\svchost.exe -k LocalService]
1001 - Function Discovery Resource Publication - [C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation]
1001 - Windows Font Cache Service - [C:\Windows\system32\svchost.exe -k LocalService]
1001 - Windows Presentation Foundation Font Cache 3.0.0.0 - [C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe]
1001 - Human Interface Device Access - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - HomeGroup Listener - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - HomeGroup Provider - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - IP Helper - [C:\Windows\System32\svchost.exe -k NetSvcs]
1001 - CNG Key Isolation - [C:\Windows\system32\lsass.exe]
1001 - Server - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Workstation - [C:\Windows\System32\svchost.exe -k NetworkService]
1001 - TCP/IP NetBIOS Helper - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - Multimedia Class Scheduler - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Windows Firewall - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]
1001 - MSSQL$SONY_MEDIAMGR - [C:\Program Files (x86)\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe -sSONY_MEDIAMGR]
1001 - Network Connections - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Network List Service - [C:\Windows\System32\svchost.exe -k LocalService]
1001 - Network Location Awareness - [C:\Windows\System32\svchost.exe -k NetworkService]
1001 - Network Store Interface Service - [C:\Windows\system32\svchost.exe -k LocalService]
1001 - NVIDIA Display Driver Service - [C:\Windows\system32\nvvsvc.exe]
1001 - Peer Networking Identity Manager - [C:\Windows\System32\svchost.exe -k LocalServicePeerNet]
1001 - Peer Networking Grouping - [C:\Windows\System32\svchost.exe -k LocalServicePeerNet]
1001 - Program Compatibility Assistant Service - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Plug and Play - [C:\Windows\system32\svchost.exe -k DcomLaunch]
1001 - Peer Name Resolution Protocol - [C:\Windows\System32\svchost.exe -k LocalServicePeerNet]
1001 - IPsec Policy Agent - [C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted]
1001 - Power - [C:\Windows\system32\svchost.exe -k DcomLaunch]
1001 - PowerBiosServer - ["C:\Program Files (x86)\Hotkey\PowerBiosServer.exe"]
1001 - User Profile Service - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Protected Storage - [C:\Windows\system32\lsass.exe]
1001 - Rapport Management Service - ["C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe"]
1001 - Remote Access Connection Manager - [C:\Windows\System32\svchost.exe -k netsvcs]
1001 - Realtek11nCU - [C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility\RtlService.exe]
1001 - Security Accounts Manager - [C:\Windows\system32\lsass.exe]
1001 - System Event Notification Service - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Shell Hardware Detection - [C:\Windows\System32\svchost.exe -k netsvcs]
1001 - Skype C2C Service - ["C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe"]
1001 - Print Spooler - [C:\Windows\System32\spoolsv.exe]
1001 - SSDP Discovery - [C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation]
1001 - Secure Socket Tunneling Protocol Service - [C:\Windows\system32\svchost.exe -k LocalService]
1001 - NVIDIA Stereoscopic 3D Driver Service - [C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe]
1001 - Windows Image Acquisition (WIA) - [C:\Windows\system32\svchost.exe -k imgsvc]
1001 - Superfetch - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Telephony - [C:\Windows\System32\svchost.exe -k NetworkService]
1001 - Themes - [C:\Windows\System32\svchost.exe -k netsvcs]
1001 - Distributed Link Tracking Client - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - UPnP Device Host - [C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation]
1001 - Desktop Window Manager Session Manager - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Credential Manager - [C:\Windows\system32\lsass.exe]
1001 - Windows Biometric Service - [C:\Windows\system32\svchost.exe -k WbioSvcGroup]
1001 - NETGEAR WNDA3200 Device Checking Service - [C:\Program Files (x86)\NETGEAR\WNDA3200\WifiDevChkSvc.exe]
1001 - Windows Management Instrumentation - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - WLAN AutoConfig - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Windows Live ID Sign-in Assistant - ["C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"]
1001 - Windows Media Player Network Sharing Service - ["C:\Program Files\Windows Media Player\wmpnetwk.exe"]
1001 - Security Center - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
1001 - Windows Search - [C:\Windows\system32\SearchIndexer.exe /Embedding]
1001 - Windows Update - [C:\Windows\system32\svchost.exe -k netsvcs]
1001 - Windows Driver Foundation - User-mode Driver Framework - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
1001 - Application Updater - ["C:\Program Files (x86)\Application Updater\ApplicationUpdater.exe"]
1001 - Advanced SystemCare Service 6 - [C:\Program Files (x86)\IObit\Advanced SystemCare 6\ASCService.exe]

----------------------------------
11 - Windows Express
----------------------------------


----------------------------------
12 - Event Log
----------------------------------

1201 - Time : 18/03/2013 11:59:29
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:28
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:28
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:26
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:25
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:25
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:22
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.Management.ManagementException: Unparsable query. at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) at System.Management.ManagementEventWatcher.Start() at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:20
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:19
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 18/03/2013 11:59:19
1202 - Source : PowerBiosServer
1203 - Description : Failed to process service command. System.NullReferenceException: Object reference not set to an instance of an object. at PowerBiosServer.Service1.OnCustomCommand(Int32 command) at System.ServiceProcess.ServiceBase.DeferredCustomCommand(Int32 command)

1201 - Time : 19/03/2013 00:59:32
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:59:32
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:59:32
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:59:32
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:44:41
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:44:41
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:44:41
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:44:41
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:44:41
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

1201 - Time : 19/03/2013 00:44:41
1202 - Source : atapi
1203 - Description : The driver detected a controller error on \Device\Ide\IdePort0.

----------------------------------
End of file - 35208 Bytes

 

to be honest i have no idea, too technical for even me

check out some of the google searches

Google

or

http://www.google.co.uk/#hl=en&scli...or.r_qf.&fp=affc7ca80fb63726&biw=1650&bih=913

 

hmmm....atapi error? sounds like theres definitely something wrong concerning ur hdd. could even be the controller itself.

Sent from my Galaxy Nexus using Tapatalk 2

 

reinstall windows. closest thing you'll get to a "factory reset."

that does sound scary hardware-ish.

 

So best bet is to just buy a new HDD? Is that error what's causing the massive lag spikes? Took me about 10 minutes to load windows media player yesterday. The lag only happens at random times. Sometimes i'll be using the laptop normally and them boom. Pretty much have to then sit for about 10-15 minutes and wait for it to play out. Shutting down won't work so the only other way would be to take the plug out

 

most probably. but it could be a number of things and a new hd will help but might still be slower than when you first got it.
i had all sorts of errors and freeze ups, even in safe mode. then next day it would load and run ok for a while and then crash. amazing that just 2 bad sectors could cause that on a 320gb western digital black.
got a new drive the same and all hunky dorey now.

all youve got to decide now is do you buy a standard 7200 or a ssd. then when your lappy does totally die you can use the ssd in another laptop.

im guessing a 4 year old lappy will be sataII so not sure what happens if you put a sataIII in it. will it work????

over to the experts.

 

no. your best bet at this point is to reinstall windows, which should solve all of your problems with 99% certainty. there's about a 1% chance that there's anything wrong with your hardware/hard drive. jaybee and i were simply observing how bizarre of an error and potentially serious the ATAPI errors at the end of your log are.

yes, at SATA II speeds.

 

Ok will read up on how to reinstall windows! Thanks! If that doesn't work I can always buy a new HD.

 

Yeah all SATA generations are compatible with each other, it just runs at whatever speed the slowest port of component is.

 

sounds like a good plan keep us updated on how it goes!

Sent from my Galaxy Nexus using Tapatalk 2

 

Don't forget you can legally download the latest ISO with service packs

 

go back to page 1 of this thread and download the windows 7 from the link i posted. all will be explained how to burn the iso in the thread.