fed up with Sager

I've sent those guys numerous emails trying to get some tech support but it seems they don't give a damn about the customer once the sale is done.

I've tried contacting all their branches and none will answer my emails.

I had 2 simple questions;
1. During bootup, one of my drives in Raid 0 says error; but all my files are still 100% functional and see none of this "error" and I asked what should I do...

2. How can I upgrade my Ram from 4gb to 8gb and how can I have SLI as I currently purchased before they had SLI available and I have a single 8800m GTX.

Honestly I don't care if it's more expensive but I will go with a more well known brand in the future, because sometimes you gotta pay for the name; these no-name brands have no values(in all aspects of the word).

 

call your reseller of sager.. IMO .. all your questions can be found on this forum thou.. with a quick search.. will save you time!

 

where did you buy it from? was it direct from Sager. if not as Heathkidd said, call your OEM supplier who would be able to help you out.

 

like said.

contact your vendor or reseller, the Sager resellers have legendary service/support.

 

Too bad some of us might need to get to Sager directly now as our reseller is more prone to stealing our laptop and selling it than fighting for us

 

except for the resellers that have been in business very long with near perfect BBB and reseller ratings.

 

i wonder who Gophn is talking about

sorry to hear your still having troubles Deathwinger.

 

yea well um i bought mines direct from Sager...

who do i contact in that case lol...

i'm just saying i rather not deal with this bs in the future

i did contact them once and they said i would need a whole new motherboard to support SLI mode...

thats gotta be total BS i bought my 9262 in December 2007...

on cpu-z though it says model D900C... is this correct? i thought it was supposed to be D901 or am i mistaken?

 

Not sure who you talked to but...

I ordered my NP9262 from XoticPC preorder in December. It got delivered in January.

This is with single 8800m GTX of course. Later, I contacted Sager and got my second card, they responded quick, shipped quick, np.

I also had to get a repair done once. Again, excellent service.

 

Did you do the whole RMA Forms ( https://www.sagernotebook.com/prma.php)?
I've had a couple of hardware issues (broken hinge, audio)and filled out a RMA form each time. Sager got back to me within the hour, lol.

 

Agreed with the OP. Sager Tech Support gives a rats tail about providing customers with support ofter the sale. I've emailed them many times using different forms, and never gotten a response back. And if you call, its straight to India. Sorry you went direct with Sager. XoticPC and PowerNotebook are the two best US companies to buy from.

 

Give Pro-Star a shot. I went with them because everything is 100% domestic, and they're the second largest Clevo importer behind Sager. No resellers, just one company to deal with.

There's way more than Sager out there.

 

yes, my PC also tells me the base model of by D901C is a D900C. As it is most of the time, every digit in "D901C" is a code for something. the last number, i.e. the 1 or the 0, is a different color or asthetic code. The 1 represents the black chassis and the 0 represents a blue chassis. Now, my Sager has the black chassis but my PC calls it the D900C. The stats were probably never changed by the vendor because its such a small deal. Everything on the inside (everything that counts) is identical regardless.

 

Are you guys on drugs? Seriously.... I bought my system direct from Sager and I find their support excellent. They speak English, they always answer the phone during business hours, they respond to my emails quickly and actually seem to know what they are talking about.

They even have gone out of their way to mail me boot disc's with updated BIOS's when they are released because I am nervous about doing it myself.

Sager's support has been nothing but great for me, far far better than anything Ive had in the past.

Get off the drugs man, I suggest emailing Brian Liaw at Sager and include your systems ID number or w/e right up front, Brian always gets back to me within 24 hours, usually faster. I think hes a sales guy, but always redirects me to the tech team, and makes sure they respond to me quickly.

 

I bought my mine from Xotic, but call sager for all tech questions and issues (3 times in total) and they have always answered on the first couple of rings, based in the city of industry, ca.

Good Luck.....are you calling the right number?

626.964.4849 <---- sager number I use all the time. They also have an toll free number, but never tried since within the area. Doesn't look international.

 

Agree with Blur and Hero, Brian Law from Sager convinced me to buy mine, he was really helpfull and even sent me periodic emails personally letting me know how far along it was comming. I've also called a number of times just for general questions. The speaking english thing is a major plus for me. Very quick and accurate service is all i've ever been given.

 

no, don't get me wrong guys... i am a very reasonable person

Brian Liaw - the guy that you say speaks english with a funny accent lol,
he was very helpful during the "sale" as mentioned and also kept me up 2 date with the process..

what i am trying to say is that this would never happen with a company like HP or Sony, and what i did say was i would pay to not go through this again, because some companies have they're priorites all wrong... it's not just about the sale, it's about the customer, and if you please the customer he will always be loyal to you... but unfortunately they screwed up in my case....

am i willing to forgive and continue using sager notebooks, maybe so, maybe not, maybe i just might pay the extra bucks and go alien ware at least this would not happen with their support...

all im saying is you companies need to get your "" together or else you won't make it very far...

lol the they speak english comment was very funny... but yea umm, they do..... barely... lol..

vhat are you talking avout... yup... great english


and just so you i am out of the country which is why i havent called but i sent numerous emails to no reply... maybe they just don't like me and i am a 1 in a million case.... hey im just pissed off and i needed to vent and let other potential customers know what happened in my case

my 2 cents

 

What are you trying to say? You saying us Asians can't speak english good? Haha, I kid you. Their English is terrible, but understandable; I heard way worse English over in Chinatown.

Sager is a little slow with their emails. But they will pick up the phone and talk with you. This is the joy of purchasing from a smaller company.

 

make sure your the email is not going in the spam email box. The wifey is notorious for this claiming she never received anything when it's in the Spam box.
FYI yahoo dumps everything in the SPam inbox....

just trying to be helpful.....last post in this thread ...goodLuck

 

honestly, the few times i have need to contact sager, my emails were usually responded to in less then one business day.

with xoticpc, they have responded usually in a few hours, both on business days and on weekends.

with powernotebooks all of my emails were answered promptly and always answered all of my questions.

nothing but awesome on their end.

when i placed an order for the xps m1730 recently, it took me 4 different reps who spoke with heavy accents just to find out why my order was actually canceled.

every rep told me something different. one told me my cc was denied (it wasnt), one told me the processor i chose was backordered (i cant confirm or deny), one told me that the system cant ship with 32bit vista so they canceled it so they upgraded me to 64 bit for the same price, and the last one told me that dell sold the product at a price much lower then they should have and if i wanted the configuration i ordered, i would of had to pay them a LOT more then the original price i bought it for.

from what i have seen in tech support and consumer satisfaction:

sager (sager themselves & xoticpc/powernotebooks) > dell

im far from a sager fanboy, but this is my personal experiences.

 

Hmmmm...........I feel the same way about HP...............will never buy "Name-brand" again !