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    first boot crash

    Discussion in 'Sager and Clevo' started by xman77, Oct 13, 2013.

  1. xman77

    xman77 Notebook Enthusiast

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    hi guys, I'm having some troubles in the last days and I really can't understand what is going on
    my computer is crashing and windows give me this message: driver power state failure
    with task manager I can see that "System" is quite busy when it start freezing, 17-18% cpu

    when I try to analyze the dmp file with bluescreenview it gives me two possible culprits: ACPI.sys and ntoskrnl.exe
    but what is really really strange is that it happens ONLY on the first boot, when I reboot everything seems to works fine, no more freezing, crash, nothing, I can use it for hours and hours without any problem, it only happens on the first boot... and it really make no sense at all !!

    i've tried to install different versions of nvidia drivers but it keep crashing, I've run memtest, no problem :confused:
     
    xman77, Oct 13, 2013
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  2. Prostar Computer

    Prostar Computer Company Representative

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    Does your Event Viewer provide any clues? If you get any additional blue screens and the error reported turns out to be different, then it could in fact be memory (MemTest86 is nice but does not always pick up memory errors).
     
    Prostar Computer, Oct 14, 2013
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  3. xman77

    xman77 Notebook Enthusiast

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    no, event viewer doesn't show any error or warning before the crash and I'm not getting other bsod, just the driver power state failure

    what I really don't understand is that after the reboot I don't have any problem at all, everything seems perfect.... if is something related to the hardware then why it works after the restart??
     
    xman77, Oct 14, 2013
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  4. Prostar Computer

    Prostar Computer Company Representative

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    Honestly, I don't think it is hardware related, but intermittent and incongruous BSODs often point to faulty memory. This could be almost anything, but the most common cause I see is from wireless card drivers. Sometimes it's proprietary software or even AV software it seems.
     
    Prostar Computer, Oct 15, 2013
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  5. webcrtor

    webcrtor Notebook Consultant

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    The only way to exclude hardware failure is to have a full clean install of Windows and check if the bsod doesn't happen there.. If you don't want to lose all your data trying to figure out the problem, you can opt for a dualboot configuration. Installing windows takes like 15 minutes if you do it from a usb drive, so it isn't much hassle :)
     
    webcrtor, Oct 15, 2013
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  6. xman77

    xman77 Notebook Enthusiast

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    maybe I solve this problem
    I had some errors with sfc scan and in the end I was able to solve them, also I reinstalled intel 4600 driver and uninstalled xtu (I noticed that it has some relation with acpi driver)...

    now I don't know if I really solve everything and if I did it I'm not sure what really solve the problem... of course with windows 8.1 now I'm having a all new world of troubles but that's another story .... I'm getting too old for all this things guys
     
    xman77, Oct 19, 2013
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