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    hard reboots

    Discussion in 'Sager and Clevo' started by kazuma, Oct 22, 2008.

  1. kazuma

    kazuma Notebook Enthusiast

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    hi, i just bought a clevo m570tu and installed windows vista x64 sp1...i've installed pretty much every single stock driver that came in the cd...and i'm getting weird reboots doing all sorts of tasks...gaming, downloading stuff...browsing...it's not blue-screen reboots...it just restarts the whole computer without any warning....anyone with the same situation?

    thanks in advance

    if someone wants more information about my laptop, i'll post it as soon as someone needs it.

    clevo m570tu
    intel core 2 duo p9500
    geforce 9800m gtx
    4gb ddr3 1066
    intel turbo memory 4gb
     
  2. Eivind

    Eivind Notebook Evangelist

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    Try updating your drivers? Maybe the laptop goes incredible warm?
     
  3. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Are there any errors, warnings, or information log entries showing up in your event logs that look relevant?
     
  4. kazuma

    kazuma Notebook Enthusiast

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    nope the laptop doesn't get warm....
    i have a few errors in windows logs-> system...
    like
    event id 15016
    Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

    i also have a few windows search errors...but i doubt that's the problem...i have updated drivers...but it's a weird thing...normally drivers give a blue screen when something goes bad...it just doesn't restart my system without telling me...something really weird is going on...some more feedback would be nice. thanks everyone for replying
     
  5. Shyster1

    Shyster1 Notebook Nobel Laureate

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    How's your A/C adapter and your battery, and how well does the A/C adapter plug stay plugged into the back of the computer? It's possible that you're having problems with getting adequate power into the system, which might be triggering these reboots.
     
  6. kazuma

    kazuma Notebook Enthusiast

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    i was using it without battery...but i've placed it now...will it be useful if i post some of my last errors?
     
  7. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Errors could be useful. Also, now that you've put the battery back in, does it still exhibit the same symptoms?
     
  8. kazuma

    kazuma Notebook Enthusiast

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    yeah, it's still showing the same symptoms...i've tried reinstalling vista and it even rebooted while expanding files in vista instalation...bios was in ahci mode...then i switched to ide mode...and i installed vista...but as soon as the installation was complete...it rebooted again...could it be some hardware problem? should i test the ram?

    thanks a lot
     
  9. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Well, in certain respects it sounds like a possible problem with the power circuitry - the constant shutting down might be the result of temporary, significant drops in the power reaching the motherboard, which might trigger the shutdown mechanism for low power.
     
  10. Johnksss

    Johnksss .

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    had that same sort of issue with my gateway a while back, but it only happen while on battery. if the voltage dropped below 10.8 the laptop would shut off with out warning.

    i would try one memory module at a time, if you already have the os loaded. and if it still does it, you can try a separate hard drive.

    these are just a few things you can try before having to do the dreaded...send it in for repairs....
     
  11. Charles P. Jefferies

    Charles P. Jefferies Lead Moderator Super Moderator

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  12. kazuma

    kazuma Notebook Enthusiast

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    since the laptop arrived less than a week ago, i'm sending it back, still it's not the ram (2 passes, no errors) or the hdd (no errors) and i've tried like 5 different os's just to make sure it wasn't a problem with drivers or something but when the computer just restarted when i was installing windows, it became pretty clear to me it's HW related. i've even updated the bios to the latest version available (1.0.09/EC 1.0.08) which is supposed to fix a problem where the computer shuts down because it gets a wrong signal from the fans. it's exactly the same so it didn't fix nothing for me...that's why i'm sending it back.
    if it's gonna take more than a week to repair i'm asking for a new one.

    thanks a lot to everyone for replying u've been helpful.
     
  13. theriko

    theriko Ronin

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    I'm liking this addition in 1.00.08 bios: