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    hotkey_background cpu running

    Discussion in 'Sager and Clevo' started by strike@90, Jun 27, 2018.

  1. strike@90

    strike@90 Newbie

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    hi guys,

    sometimes my cpu is running high due to hotkeyrtk.exe running background and my fans is spinning mad. It's back to normal after close it.

    The hotkey is making my laptop Hot!


    sorry for my poor english.
     
    strike@90, Jun 27, 2018
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

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    How hot (Celsius) are we talking? When it's open and how hot after you terminate it?
     
    Prostar Computer, Jun 27, 2018
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  3. strike@90

    strike@90 Newbie

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    High temperature 80degc, after termimate avg 60degc
     
    strike@90, Jun 27, 2018
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  4. Prostar Computer

    Prostar Computer Company Representative

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    60 Celsius while idling? That's too high, if so.

    80 degrees is safe, but 20 degrees difference between it running or being closed doesn't sound right. Which version are you running?
     
    Prostar Computer, Jun 27, 2018
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  5. strike@90

    strike@90 Newbie

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    Hotkey 3.08.20, running on Windows 10
     
    strike@90, Jun 27, 2018
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  6. Prostar Computer

    Prostar Computer Company Representative

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    Try uninstalling Control Center and reinstalling it, if you haven't - or run the uninstaller from the Windows Control Panel and select the "Repair" option.

    But if you're seeing 60 Celsius at idle, something else is wrong. Which model laptop do you have?
     
    Prostar Computer, Jun 28, 2018
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  7. strike@90

    strike@90 Newbie

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    P177sma, intel i7-4810mq.
    Yes, the idle temperature is about 55~65 although reapplied new thermal paste.
     
    strike@90, Jun 28, 2018
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  8. Prostar Computer

    Prostar Computer Company Representative

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    You might need to check your heatsink; seating, thermal pads, paste spread, damages to the pipes, etc. Even an excess of background applications shouldn't get it quite that hot during idle.
     
    Prostar Computer, Jun 28, 2018
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  9. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Check for anything that could be obstructing airflow too. Some models have plastic flaps on the fan/heatsink. Don't have a pic but it's supposed to cover any gap between the cpu fan and the heatsink fin bank. if it is somehow between them it can cause problems.
     
    Support.3@XOTIC PC, Jun 29, 2018
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  10. strike@90

    strike@90 Newbie

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    checked. no issue.
    Tested with heavy gaming, cpu and gpu temperature average 90degc
     
    strike@90, Jun 30, 2018
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  11. strike@90

    strike@90 Newbie

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    you mean paper flap stick on cpu and gpu heat sink? yes, I have it. should I remove it?
    [​IMG]
    [​IMG]
     
    Last edited: Jun 30, 2018
    strike@90, Jun 30, 2018
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  12. Meaker@Sager

    Meaker@Sager Company Representative

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    Your image links are broken but don't remove them unless they are sitting in the path of the direct airflow to the fins.
     
    Meaker@Sager, Jun 30, 2018
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  13. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Can't see pics, but don't remove it, just make sure that it's not shoved down between the fan and fins, it should sit on "top" and be outside the airflow.
     
    Support.3@XOTIC PC, Jul 2, 2018
    #13