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    np5793 screen is black :(

    Discussion in 'Sager and Clevo' started by xmatty89, Feb 27, 2010.

  1. xmatty89

    xmatty89 Notebook Consultant

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    a week and a half ago i bought a DVI to HDMI adapter and an HDMI cord and connected my laptop to my tv and it was working perfectly fine for a couple days. then one day im on the computer connected dual monitors and just surfing the net. i go out to eat dinner and when i come back i find that my screen completely black. on both the television and the laptop. i could still hear the laptop running and the backlight was still on but everything was black. i try restarting but still everything is black, i can hear the windows startup sounds so i know its working. and then then next day i turn it on and it works and its working for like 10 minutes and then i get a blue screen and it says hardware failure, but i didn't catch everything else it said. and then it just stops working again. and the screen hast worked but the computer still runs. i have a feeling its the graphics card(8800m gtx). my warranty is out from xoticpc so im not quit sure what i should do. and the graphic card alone is 750$ :(. is there any possible fixes? iv looked for stuff online but nothing solid. it seems so dumb that it would just fail like this im not sure how it could happen? shouldn't the 8800m gtx be able to handle dual monitors just fine? is there anyway cheaper to get it fixed or what would you guys do?

    thanks
     
  2. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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    >.> are the resellers staying silent still about all these m570ru's that have been breaking down?
     
  3. rarden30mm

    rarden30mm Notebook Consultant

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    Sorry to hear of your misfortune maybe it is the lcd that is at fault?Also fn+f1 can turn off the screen,you could try reseating the gpu.But if all else fails then there is always the bake in the oven method,i have never tried it my self but people have had some success.
    Good luck mate.
     
  4. xmatty89

    xmatty89 Notebook Consultant

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    yea i was thinking about baking it but i need to be 100% sure its the graphic card. thanks for your replies
     
  5. dave.ladner

    dave.ladner Notebook Evangelist

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    I'd try re-applying some thermal paste first before you risk baking your card
     
  6. jupapri

    jupapri Notebook Consultant

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    one guy with an old m15x could install a gtx 280m in his laptop. you should try to explore that option. the gtx 280m mxm 2.1 cost $490. in rjtech.
     
  7. xmatty89

    xmatty89 Notebook Consultant

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    what does re applying the thermal paste do just curious??
    the gtx 280m seems like a reasonable option? how are they compared to the 8800m gtx?
    (i just read and i think the 280m gtx are mxm 3.0 and my 5793 is only 2.1) :(
     
  8. jupapri

    jupapri Notebook Consultant

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    yes. i just checked the webpage and it seems that the gtx 280m mxm 2.1 is removed. but you can e-mail rjtech asking if they have stock for that card.

    but take a look http://rjtech.com/shop/index.php?dispatch=products.view&product_id=29873
    that is the gtx 260m mxm 2.1 and it cost $390 the performance is like the 9800m gtx but cooler because the gtx 260m is made of 55nm process instead of 65nm of the 9800m gtx.

    the performance gain would be 10-15% in case of the 260m and 20-25% for the gtx 280m. hope that this could help you.
     
  9. xmatty89

    xmatty89 Notebook Consultant

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    is there any way that i can prove its the graphics card thats failed? i wouldn't wanna buy a new card and find out its something else.
     
  10. jupapri

    jupapri Notebook Consultant

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    you can try to reseat your card. remove the screws disconect and reconect your gpu. you could try to reseat the lcd conector too and then see what happens
     
  11. Mausimo

    Mausimo Notebook Consultant

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    Hook it to an external monitor to eliminate the chance that it is the LCD connector.
     
  12. xmatty89

    xmatty89 Notebook Consultant

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    i'v connected it through dvi and it doesn't show on the tv, but i haven't tried Svideo yet i don't have a cord.
     
  13. Mausimo

    Mausimo Notebook Consultant

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    It sounds like your card is dead, if dvi did not work I wouldn't bother testing svideo. I would try reseating the card incase it became loose and if that does not work get a new card
     
  14. xmatty89

    xmatty89 Notebook Consultant

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    alright thanks. I'm gonna pick that gtx 260m card that jupapri mentioned. i was looked at how it worked with the np5793 and i could find much, will it just be plug and play or do i need to install software first?



    would it be worth putting my card in the oven just to see if it fixes anything??
     
  15. Mausimo

    Mausimo Notebook Consultant

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    definately, it can't hurt it if it alredy dead. Make sure to read the threads on how to properly bake it. GL
     
  16. rarden30mm

    rarden30mm Notebook Consultant

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    If it does take the 260m gtx let all us m571ru u owners know as nobody has tried it.It would be a worthy upgrade,hell it may even take the 285m gtx wich would be good news.
     
  17. Judicator

    Judicator Judged and found wanting.

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    It will never take the GTX 285M, because those are manufactured only in the MXM 3.0B format, and the M570*U series uses the MXM 2.1 Type III format. The GTX 260M can work, because it was manufactured in both the MXM 3.0B format, and the MXM 2.1 Type III format.
     
  18. jaredmccoy

    jaredmccoy Notebook Consultant

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    I'm actually not sure any of them will work. I may be wrong but after reading thru dozens of related threads and having to replace my own vid card on my 5793....I believe the 8800m gtx or 9800m gts are the best video cards that are compatible.

    Just my 2 cents
     
  19. Judicator

    Judicator Judged and found wanting.

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    Well, they've put a GTX 260M in an M860*U, so at least in theory, there's a chance the M570*U could take it. Might have to be one of the latest M570*U versions, though.
     
  20. jupapri

    jupapri Notebook Consultant

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    like said before. a guy could install a gtx 280m on his old alienware m15x. i´m pretty sure that the gtx 260m and gtx 280m will work in the np5793. just update your pc with the latest kbc firmware and bios.

    look the thread of clevo bios that backy created. just be sure to make the process step by step, please read very carefully.

    http://forum.notebookreview.com/showthread.php?t=416916
     
  21. xmatty89

    xmatty89 Notebook Consultant

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    will the heatsink on the 8800m gtx work fine on the 260m? or will i need a new heatsink because you only get the card at RJtech. i looked around but couldn't find anything.
     
  22. jupapri

    jupapri Notebook Consultant

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    yes that heatsink would be fine. anyway you can ask rjtech if they can sell you a gtx 280m heatsink for the m570TU, that heatsink is bigger but still will fit on your laptop.
     
  23. Benjamin Wassink

    Benjamin Wassink Notebook Geek

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    I,ve a 260 mxm 2.1 works than schould a 280 mxm 2.1 work to!! And you can oc it to 285 clocks :cool: .

    ........but i think it not works :rolleyes: .......maybe with a TU bios.

    Here is one 280m mxm 2.1: http://cgi.ebay.com.my/NVIDIA-GTX-2...emQQptZPCC_Video_TV_Cards?hash=item19b9a804a0
     
  24. rarden30mm

    rarden30mm Notebook Consultant

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    you say you have a 260 running in your m571ru u ??or have i miss read your post.
     
  25. Benjamin Wassink

    Benjamin Wassink Notebook Geek

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    I wish that i have one to test it!! :D
     
  26. mmarchid

    mmarchid Notebook Evangelist

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    You could buy the 260M GTX MXM 2.1 type III for your M570RU laptop.
    If they do not work right out of the box, if you are able to flash the 8800M GTX vBIOS to the new 260M GTX card you should able to run it without problems.

    Not sure if you can really use the extra shaders from 96 to 112, but you should be able to use the clocks for the 260M card without problems.

    If that works, you could try flashing the 9800M GT or even the 9800M GTX vBIOS-es to your 260M card so that you can use all of its 112 shaders.
     
  27. xmatty89

    xmatty89 Notebook Consultant

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    i just called sager asking about the 260m going in the np5793 and they said that i could get my 8800m gtx repaired for $320 + $45 diagnostic fee +shipping. do you guys think that would be a better way to go??
     
  28. jupapri

    jupapri Notebook Consultant

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    they are going to bake your card. is your choice, have you called rjtech? i don't trust those sager tech guys. for me sager has the worst customer service.
     
  29. RRuKi

    RRuKi Notebook Enthusiast

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    so, sager actually did not answer your question? :confused:

    my m570ru-u's 8800m gtx has just died as well two days ago. lcd can turn on but shows nothing. before it died, i received bsod a few times saying:
    *****************************
    Hardware Malfunction
    Call Your Hardware Vendor for Support
    NMI Parity Check / Memory Parity Error
    The System Is Halted
    *****************************
    tried to change the ram, but with no success. so i'm sure vga is dead.
     
  30. mmarchid

    mmarchid Notebook Evangelist

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    You could call RJTech that you want a 260M GTX for a NP8662 (they would probably decline to sell it to you for a M570RU) and flash the 8800M GTX vBios for compatibility with your system. You will end up with a cheaper and better "8800M GTX" card.
    If the card ID strings will pose a problem, you should be prepared to flash back blindly the 260M GTX bios.
     
  31. xmatty89

    xmatty89 Notebook Consultant

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    sager just told me that any newer card would not be able to fit in it but it sounded like he didnt really know.


    this was his answer by the way i didnt call back and ask.
     
  32. jupapri

    jupapri Notebook Consultant

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    but of course they don't know nothing. for them is impossible to fit a gtx 280m on the m86tu and all we know is possible. i can surelly tell you, those tech guys don't know anything about mxm.
     
  33. mmarchid

    mmarchid Notebook Evangelist

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    Make sure you get the MXM 2.1 Type III 260M GTX card and not the "newer" MXM 3.0b 260M GTX card.
     
  34. Geforce2go

    Geforce2go Notebook Consultant

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    I think the latest bios for the M570RU-U only supports the 9800M GTS, 9800M GT and 8800M GTX. You would probably need a new motherboard and CPU to take the 260M GTX card. Not 100% sure.
     
  35. mmarchid

    mmarchid Notebook Evangelist

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    That's why I said to flash the 260M GTX backwards with the 8800M GTX Bios.
    You will not use all the 112 shaders, but the card will be recognized by the system and you can overclock easily to the standard 260M GTX clocks.
    Same thing as the already tested flashing 9800M GTX to 8800M GTX Bios. The 8800M GTX Bios to be used needs to have the M570RU board id, not the D901C one or it won't work.

    Not sure if 9800M GT Bios is supported on M570RU but one could try it the same way. A 9800M GTX was seen on a M570RU but most probably had a modded vBIOS.
     
  36. jupapri

    jupapri Notebook Consultant

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    my god. please take a look.

    http://forum.notebookreview.com/showthread.php?t=384642

    i'm pretty sure that his laptop didn't have a bios to support that gpu but look the results.

    the 8800m gtx and the gtx 260m are based on the same g92 techology, thats why i think that you don't need a special bios to support it.
     
  37. xmatty89

    xmatty89 Notebook Consultant

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    do i still get the full 17" 1900x1200 with 260m gtx on m570ru
     
  38. jupapri

    jupapri Notebook Consultant

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    yes.

    10 char
     
  39. RRuKi

    RRuKi Notebook Enthusiast

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  40. Joe Martin

    Joe Martin Notebook Guru

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    I'd love to find out that this does work as my m570ru-u is completely black now as well. I already baked my card which lasted about 5 weeks. My laptop is unusable now.

    Joe
     
  41. Lobster Lutze

    Lobster Lutze Notebook Enthusiast

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    http://www.theinquirer.net/inquirer/news/1004378/why-nvidia-chips-defective

    I suspect the above is what has happened to your cards.

    Exactly what happened to mine in January, seems like everybody's 8800 is failing now. If it helps then I found the website below and the guy from Lapcure very helpful. It is highly likely that a failure of this sort can be shown to be due to an inherently defective video card, Nvidia are in all sorts of crap over the quality of their mobile 8-series. Nvidia have already paid out in excess of $150 million concerning this defect, and a number of ongoing lawsuits in the USA state that they have known about the issue since 2007.

    If it can be shown that your card is inherently defective then you can make a claim against the retailer (or the credit card company you used to pay for it with if they've gone out of business) even if it is out of warranty, because the law says you have six years to claim in such a case. EDIT: At least in th UK, not sure about US laws.

    http://www.nvidiadefect.com/main-nvidia-defect-forum.html
     
  42. Joe Martin

    Joe Martin Notebook Guru

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    Read the article. You don't have to tell me - any part on a laptop that wears out in just a little over 1.5 years was faulty to begin with IMO. Since it happened after the 1 year warranty, I didn't think there was much to do about it.

    I will keep my ears open however. Still interested in that GTX260.

    Joe
     
  43. xmatty89

    xmatty89 Notebook Consultant

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    someone just needs to be the ginnee pig and buy the 260m and tell us how it goes fot the np5793. i might purchase it today from rj tech, its only 390
     
  44. Lobster Lutze

    Lobster Lutze Notebook Enthusiast

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    For me that doesn't really make sense. Mine was still under warranty, so even if a 260 works that means I spend a couple of hundred to get a slight improvement on my old card. With an inherently defective card I am entitled to a full refund for the product and I can go straight to Kobalt for a brand new one with a 30% or more increase in performance for the same price as my m57 was 18 months ago, with no cost to myself.
     
  45. xmatty89

    xmatty89 Notebook Consultant

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    sooo should xotic pc or sager fix my graphics card for free because its defective then? is that what your saying
     
  46. Lobster Lutze

    Lobster Lutze Notebook Enthusiast

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    I hate to be unhelpful, but I'm not sure. Under UK law, yes. You have 6 years under the sale of goods act 1979 to claim on any inherently defective product. From what I can find so far on US law, you only have a case if personal injury or property damage was caused by negligent or poor design. I'm not very clear on your law though so I can't really say whether or not you have a case in America.
     
  47. rdalev

    rdalev Notebook Evangelist

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    Had an HP9000 series notebook , running an Nvidia 7600go that eventually went bad............ HP would not fix, even though they knew the gpu was defective, because it was past the warranty. However, they would fix, replacing the defective gpu with the same defective gpu for $500.00 ! I told them to kiss off and swore off any future HP products !

    Bought my 5793 about one year ago. It came with the 9800gts 512mb. 2 weeks after I recieved it, guess what ? GPU took a dump. Sent back for repairs. Paid $80.00 more to have a 9800gts 1GB installed..............so far , no problems. I use a Zalman-2000 cooler which seems to help temps immensely.

    If this Nvidia gpu gives up the ghost before it's time, I'm swearing off Nvidia forever...............ATI, here I come !
     
  48. rdalev

    rdalev Notebook Evangelist

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    Good luck with that one , if your notebooks past the warranty period !

    But let us know how it turns out !
     
  49. Joe Martin

    Joe Martin Notebook Guru

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    So did you bite the bullet xmatty89? 260m gtx

    Joe
     
  50. RRuKi

    RRuKi Notebook Enthusiast

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    I will also consider to buy one, but I doubt it will work, as some people say gtx260 needs to be flashed first to make it work with m570ru-u.
    Does somebody here know a person I could PM to, to get an instruction on how to do it?

    **EDIT: found a guide here:
    http://forum.notebookreview.com/showthread.php?t=160237

    After reading it, I believe what I need to do is to backup the original gtx260 bios first, and then secondly get the 8800m gtx bios from:
    http://forum.notebookreview.com/showpost.php?p=6034132&postcount=7
    Finally, boot via usb flashdrive, and type in "nvflash 57RU_GTX.rom"

    Could someone verify if these steps are correct or something is missing still.
    Sorry for taking your time and thank you for the helps.

    Cheers,

    Rudy
     
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