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    p377sm-a overheating issue

    Discussion in 'Sager and Clevo' started by paulofeg, Feb 18, 2017.

  1. paulofeg

    paulofeg Notebook Geek

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    i've had a p377sm-a for about a year and a half now and for the longest time the temps were a bit high but not in the overheating region. Now for the last 2 weeks my motherboard and cpu are overheating if i play for as little as 30-45 minutes. What could have changed in the last 2 weeks to cause this?
    please note my sli 980m's don't overheat when i play just the cpu and motherboard.
    speccy.png
     
    paulofeg, Feb 18, 2017
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  2. t6nn_k

    t6nn_k Notebook Consultant

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    Degraded thermal compound?
     
    t6nn_k, Feb 19, 2017
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  3. paulofeg

    paulofeg Notebook Geek

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    I thought that as well but after taking this apart a week ago and repasting it had virtually no effect. I think the cpu fan might not be work as well as it used to so a replacement might be in order. I wish there was a way to monitor clevo fan speeds.
     
    paulofeg, Feb 19, 2017
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  4. t6nn_k

    t6nn_k Notebook Consultant

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    You could clean fan and heatsink fins (all that small dust stuck to it). Use tape to close all holes between fan and radiator to make sure all the air is pushed through radiator. I did it today and visually everything was ok before but it still made a huge difference.
     
    t6nn_k, Feb 19, 2017
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  5. Brent R.

    Brent R. Notebook Evangelist

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    that picture doesn't show anything overheating
     
    Brent R., Feb 20, 2017
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  6. tbonephile

    tbonephile Notebook Consultant

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    I would also recommend duct taping the space between the fan and the heatsink. That helps with the cooling as well.
     
    tbonephile, Feb 20, 2017
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  7. Prostar Computer

    Prostar Computer Company Representative

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    Exactly. @paulofeg - What are your max temps?

    Slightly, yes. Many models have a small paper sheet that sits over the fan and heatsink to help direct airflow through the fins.
     
    Prostar Computer, Feb 20, 2017
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  8. paulofeg

    paulofeg Notebook Geek

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    both the motherboard and cpu heat up to around 90-95C and it locks up and reboots. This is about 15 minutes after i start playing. It's really baffling me.
     
    paulofeg, Feb 20, 2017
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  9. t6nn_k

    t6nn_k Notebook Consultant

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    Do you have thermal pad on your cpu heatsink to cool components on motherboard?
     
    t6nn_k, Feb 21, 2017
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  10. Prostar Computer

    Prostar Computer Company Representative

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    95 C is definitely too hot; hot enough to cause throttling, but your system shouldn't be shutting down at that temperature.

    You mentioned you thought the CPU fan might not be working. I suggest taking the bottom cover off, running a benchmark, and then set the laptop on its side to monitor the fan(s). You can also try FN and 1 to max the fans out.
     
    Prostar Computer, Feb 21, 2017
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  11. ramenpunch

    ramenpunch Newbie

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    I have the same laptop and problem and I have tried all these solutions above and even tried the benchmark while checking the fans and they do work they just arent doing much

    my motherboard and cpu idle at 65~70c now ...
     
    ramenpunch, Sep 5, 2017
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  12. Prostar Computer

    Prostar Computer Company Representative

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    Unless the heatsink or fan(s) is defective or dirty, check the thermal compound again. We've gotten reports of overheating and upon inspecting a customer's paste job, it really wasn't very good.
     
    Prostar Computer, Sep 6, 2017
    #12