pick-up & return warranty?

Could someone smarter explain me, what does this kind of warranty actually mean? Thing is, that I live in Estonia and I would like to buy a Sager laptop, but there isn't any reseller here, so I have to order it from Germany or from somewhere else in Europe. If something happens, who has to pay the shipping costs to send it back for a warranty and then back to me again.

Thanks!

 

Being in sales, usually the buyer pays freight both ways on warranty issues...
Of course I cannot speak for each and every reseller.

 

yeah id say its the person that brought it that has to pay for delivery both ways, and maybe some sort of VAT charge as well, well in the UK you might get hit with that not sure about other countries though.

 

Read the terms of the warranty; that's where the provisions regarding who has to pay for shipping will be.

 

XOTIC PC WARRANTY & RETURN INFO


If for ANY REASON WHATSOEVER you should fail to be satisfied with your XOTIC PC Product, you may return it within 15 DAYS of the ship date for a FULL REFUND of your purchase price less the original shipping. For SAGER BRANDED units If for ANY REASON WHATSOEVER you should fail to be satisfied with your SAGER BRANDED Product, you may return it within 30 DAYS of the ship date for a FULL REFUND of your purchase price less the original shipping. To return products, you must, within 15 calendar days (30 Days for Sager Units) of your original ship date, call XOTIC PC's Sales Department toll-free at 1-877-289-9684 to receive a Return Merchandise Authorization Number, which must appear on all communications about the Returned Product, and on the outside of the shipping packaging. You must ship the products to XOTIC PC in their original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskettes is unopened. Also, if Windows XP, Vista or Microsoft Office has been activated, it will not be accepted back for refund or credit. Returned products must be in as-new condition, and all of the manuals, diskettes, power cables, and other items included with a product must be returned with it. (If for any reason a return is received back with physical damage to the item (Scratches, dents etc) the repair costs will be deducted out of the refund amount.) XOTIC PC will not refund shipping/handling and insurance costs. Customer must use whatever means is necessary to ensure that product is returned to and received by XOTIC PC within 20 Calendar Days (35 Days for Sager Units) of the Date of SHIPPING (original ship date). Items that are returned that were shipped with Free Shipping or Free upgraded shipping will be deducted the appropriate cost for the shipping option used. Any rush processing fees paid to expedite your order are non-refundable. In the event that XOTIC PC approves a return outside of the above quoted return time a 15% restocking fee will be applied.

Manufacturer sealed items (such as Asus Ensemble Notebooks) may be charged a 10% re-stocking fee if sent in missing any original manufacturer packaging or parts.

CUSTOM PAINTED LAPTOP RETURNS. Because a custom painted notebook that is returned to us can not be sold unless we pay to have the custom paintwork removed or covered up we will charge a restocking fee for custom painted computers equal to 25%. The return period is 15 days from ship date for custom painted or skinned machines.

EDIT: LINK

 

Pick-up & return = Collect & return = free shipping both ways (send and return) in case of warranty issues.

 

Sager will pay for UPS three-day shipping (or ground shipping for addresses near Los Angeles, CA) both ways for returned products. THIS APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT.

SAGER RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.

LINK

 

What does Sager have to do with this?

 

Under Xotic's Complete Care Warranty:

XOTIC PC 3 Year Complete Care Laptop Warranty

XOTIC PC WILL PROVIDE FREE 24/7 LIFETIME TOLL FREE TELEPHONE TECHNICAL ASSISTANCE (View on our Contact Us Page)

XOTIC PC WARRANTS THIS HARDWARE PRODUCT AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF THREE (3) YEARS FROM THE DATE OF ORIGINAL RETAIL PURCHASE. IF YOU DISCOVER A DEFECT, XOTIC PC WILL AT ITS OPTION, REPAIR, REPLACE OR REFUND THE PURCHASE PRICE OF THIS PRODUCT AT NO CHARGE TO YOU FOR PARTS AND LABOR FOR 3-YEARS, PROVIDED YOU RETURN IT DURING THE WARRANTY PERIOD, AND PROVIDED YOU OBTAIN A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE PRODUCT.

XOTIC PC will pay NEXT BUSINESS DAY SHIPPING BOTH WAYS for any proper warranty claim if shipping to and from a physical address (no PO Boxes or APO/FPO addresses) in the United States of America (2nd Business Day for Puerto Rico). XOTIC PC WILL NOT SHIP TO ADDRESSES OUTSIDE OF THE United States of America (Other than Puerto Rico and APO/FPO addresses). For APO/FPO addresses you will pay the shipping and insurance to and from our Repair Center.

Link

 

If you read the very first entry in this thread, Bumer states SAGER as being the laptop of choice.

 

He also states Europe. Sager = Clevo in many people's minds.

 

Look, I'm not going to argue with you.
Bumer stated Sager so I tried to help out by finding all the info I could in relation to Sager.
I read words, I don't have ESP...so what "many people" relate in their minds has no bearing.


EDIT: of course you are right 99% of the time, so there is no point in discussing it further...

 

I'll be in Israel most of the time that I'm going to have this laptop and what crow posted is what i understand the warranty to be from Sagers site itself. In other words (unless someone can correct me) the warranty is useless to you and I, because of obscene shipping costs its not worth it. I'm trying to locate a 3rd party insurance company to insure my laptop in such an event, however finding one for Israel is difficult.

 

Fade To Black does have a point and it causes lots of confusion.

For anyone who isn't aware, Sager has nothing to do with any European Companies (unless we have overlooked a Sager reseller here ). If bummer is buying from Europe (Germany) I expect the best place would be Nexoc, though as quite a few European companies like ourselves have a European Collect And Return to cover the whole continent - you can therefore look for the best deal/favourite manufacturer rather than the closest

Return To Base usually means that the customer pays for shipping at least one way, if not both.

 

yes Fade To Black is correct, I meant Clevo generally

 

If you're from Europe (and your country is a member of the European Union), then check for the lowest price (with collect & return warranty, as it's the best and it will save you money every time you will return the product to the reseller for warranty issues) as that's what matters (along with a good reputation, of course). I'd get it from the UK as the shipping costs aren't too high and because they have 17.5% VAT, one of the lowest VAT percentages in Europe.

 

Thanks everybody for answering

So Yours Up to 3 year European collect & return (parts, labor, shipping both ways) means that Your company covers all costs?

 

Yes, but only in Europe.

 

luckily Estonia is in European Union