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    sager usa support turnaround question

    Discussion in 'Sager and Clevo' started by bwolmarans, Feb 28, 2017.

  1. bwolmarans

    bwolmarans Notebook Consultant

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    I searched for warranty and turnaround and found some old locked threads, so asking this here: how quickly does sager in the usa fix laptops and get them back to you?
     
    bwolmarans, Feb 28, 2017
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  2. Equatis

    Equatis Notebook Consultant

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    My experience to inspect my screen and investigate a Wifi issue was less than seven business days. Also, Allen from Sager sent me updates during testing. Really good service.
     
    Equatis, Mar 1, 2017
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  3. bwolmarans

    bwolmarans Notebook Consultant

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    The reason I ask is, although it is an amazing piece of industrial design, I'm nervous about the support for aorus x5 v6 I got delivered yesterday that was doa. I'm debating returning it to newegg for a replacement, or just getting a refund and buying a sager instead.
     
    bwolmarans, Mar 1, 2017
    #3
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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    It can depend on the issue but we do appreciate it's not a nice position to be in should you be unfortunate so while we are detailed in inspection we are as quick as possible.
     
    Meaker@Sager, Mar 1, 2017
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  5. TomJGX

    TomJGX I HATE BGA!

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    Sager's service is much better then previously... Seen very few complaints if any... I would still suggest going through a reseller like LPC Digital, GentechPC etc!
     
    TomJGX, Mar 11, 2017
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  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Regardless of how you source your machine from us I am also here should you need me :)
     
    Meaker@Sager, Mar 11, 2017
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