stuck pixels noos.

my m570tu just came in a few days ago and I already discovered a stuck blue pixel. I tried pretty much everything, so I sent a message to justin. Since I'm already pretty sure this can't be fixed by me, I just wanted to ask him if my case qualifies as "center".
the red circle is where the stuck pixel is.

 

The picture is not hosted right.

 

its a black picture with a red dot showing where the stuck blue pixel is.

 

If you've already tried rubbing the area and tapping it, there isn't much you can do unless you are with a manufacturer who has enough confidence in their quality control to have a zero dead pixel policy. Other than that, you're out of luck.

 

Oh wow, I see it now, I was wondering why it was there...hmm...it is in the center region of the laptop screen but not completely what I would consider totally in the center. I bet it definately is a huge disappointment though..

 

If you imagine a tic-tac-toe board imposed over your screen, a single dead pixel in the center square qualifies you for free repair (or replaced screen). Based on your picture, it seems to me that your stuck pixel is not in the center square, but the lower left. It may not qualify.

But by all means- do contact your reseller directly, and let them tell you for sure whether or not it qualifies for repair. It may indeed, but only they will be able to answer the question authoritatively.

 

there are programs/utilities for stuck pixels.
- http://www.tnplanet.com/dl/fix_dead_pixels.zip
- http://www.tnplanet.com/dl/Dead Pixel Buddy.zip

if its not dead, you have a chance to revive it.

 

Its not in the center. That sin the lower left hand quad.

 

very true - important to distinguish between "stuck pixel" and "dead pixel". Sounds like his is stuck, not dead.

 

Dang, that sucks. I didn't really have much confidence in whether it was center or not, but all I've got to risk is the shipping fees.
@gophn,
Yeah, unfortunately it doesn't seem I was lucky enough to get that "chance". I'm going to leave one running for the night and see how it goes tomorrow.

edit: its definitely stuck as its blue....but its hope for getting fixed by me is almost as small as dead now considering how much crap I've tried already.

 

i used http://www.jscreenfix.com/ to fix 2 stuck pixels. no dl or installation needed....works really well. i used it once for about 20 min...1 pixel was fixed completely, the other only shows when the monitor warms up and then vanishes.

also, try tapping it lightly with your knuckle...i swear that works. to my understanding, stuck pixels are a result of a transistor not reacting properly with the liquid crystal, and usually a little nudge will help sends them on their way.

 

sigh... unfortunately I tried that online thing for about an hour... no deal.

I tried all sorts of rubbing, tapping with my hands, stylus, and cloth. But nothing worked. More suggestions will be welcomed, but I doubt there will be anything I haven't tried....

 

Can you possibly take a picture where the pixel is visible? I'd like to see how noticeable it is. If it's too difficult, don't worry about it.

 

i got one also in my 5796 its blue :/

 

I had one in the top right corner, Jscreen fixed it for me.

 

Yeah if I were you I would definitely check out one of the programs listed above, because often they are simply stuck pixels, and a program can play multiple flashing pictures quickly and unstick them. No need to send it back yet!!!

 

1 hr may not cut it... try to run a program that unsticks pixels overnight. If it doesn't work after that, then we'll talk.

 

im having second thought on sager np5796, i dont want to pay the extra for no dead pixel, 2 people with new np5796 are stuck with stuck/dead pixel already, will there be more to come? i really hope this will not be a problem cuz i dont like chances

 

Come on now. There are nearly 6 million pixels on a screen - and you're up in arms because TWO people had a SINGLE stuck pixel??! Every single computer manufacturer has a percentage of screens with dead or stuck pixels. Where else are you gonna go? Dell? HP? You think they have NO dead pixels on their machines? sheesh.

 

Umm dead pixels are not something that is specifically related to Sager. Every manufacturer can get dead pixels during transit to the customer.

 

That's really a matter of chance if you get a dead pixel. But if you're within the first 30 days, you could simply return the product (but that's not the best solution). Another LCD would cost around $300-400 so basically, the $200 you pay for the 0 dead pixel policy worth it but the chance you get to use it are really small.

 

Ok, heres a little update. I left undeadpixel running the whole night by disabling the screen saver, power saver, and everything else that would turn my computer off. And this morning, after 10 hours..... its still there. Its not really noticeable in a setting thats not solid black or red or something, but its still annoying since I'm a perfectionist.

Just to clarify, getting stuck pixels like this happens with EVERY company so don't think to much into my case. I pretty much knew I was going for an exchange, but I was just wondering on you guys' opinions on how centered it was. Since it pretty unanimous that its not, I guess I'll just have to pay shipping for exchange. Thanks for the help people.

 

you will have to pay shipping to and from. Your going to have to rma it in takes about a week to clear from the time sager receives it. Then place the order again. Costs about 40 for shipping and another 40 to insure the package.

 

80 bucks for shipping??!! I only paid like 30 when I ordered from xotic. Unless you're talking about round trip.

 

When you are sending the laptop back to Sager, you have to pay about 30 for ground or 40 for 3 day. Then you also have to insure the package which costs 40 for a 2600 product. IF you dont insure it and the package gets lost or damaged your liable for the whole thing. So thats 70-80 bucks. Also Xotic/Sager they probably have a contract with UPS which gets them cheaper rates. And if you do ship it in to be exchanged you will be without a laptop for 2-3 weeks. Give them about 1 week to get the laptop and check it out. Then 3-7 business days for them to credit the money over to Xotic and from Xotic to you. Then you have to place the order again, wait for it to be built and shipped.

At least that is how long it took me when I returned my 5796. Giving you a heads up as I know you need to have this for College.

 

I'm fine with not having it for 2 weeks. I want to use my desktop as much as possible before I leave. The thing is I don't like the big shipping cost (80 bucks is a lot for me) and reordering kind of sucks too. It would be great if they could build one as I request an exchange and when I ship mine to them they immediately can ship the new one back. Even better would be the Western Digital RMA which was they sent the HDD to me and after I got it, I sent the bad one back. ...

 

Perhaps try Priority mail versus UPS. It will get there faster and shipping via Priority mail with 2800 worth of insurance is only around 50 bucks total. A few months ago, I shipped mine back to Sager twice this way.

 

damn I understand how you feel. I also had a laptop once with 1 green stuck pixel in the middle of the screen... that was damn annoying for all the years!! It's even more annoying if you need to work many hours a day on this computer. you may get used to it, but it still hurts in the eye.

that's the only thing I hate when ordering laptops: you probably buy a pig in the poke. the last time I bought a laptop I went into the store and got my laptop completely unpacked to look if everything was o.k. - and it was. if there had been a single dead/stuck pixel I would have left the store without the laptop. it sucks however, if
1) you have no store in your vicinity that sells clevos
2) you are dependent of orders and luckily hope everything is o.k.

I'm in the same position, I can only order clevos and no have a prior look at them. I also admit it makes me sick, that the possibility exists there may be stuck pixels on your brand-new-laptop who will not be exchanged. The one laptop you have waited for weeks with pleasant anticipation!
It's logical that sometimes problems occur in production, but any dead/stuck pixel is unbearable if you must work many hours a day 7 days a week (e.g. 3d, photoshop etc.) on this display! therefore it's also no excuse to claim "it's some 6 million pixels, who would care about a single one"... sorry, that's nonsene.

:confused2:

 

dude, persistence is the key. that pixel will come back to life with enough love and attention. sometimes the place to tap/massage is not on top of the pixel itself. on mine, i have to tap just under it and it goes back to normal.

 

That, my friend, is precisely why things like the zero dead pixels policy exist. If a dead pixel is the sort of thing that you simply cannot live with, then it should be worth it to you to pay the additional amount (I believe it's $200 stand-alone, and $100 if bundled with some of the extended warranties). Conversely, if it's not worth the extra $100 or $200, then clearly you can live with a stuck or dead pixel.

 

Ehhh.... I paid 70 Euros for a 6 month no dead pixel warranty!

 

That's a d**ned good deal!

 

a new lp171wu1 is about 280$ so it depends how good of a deal the dead pixel is to know if its worth it.

 

Well I don't have an extra 200 bucks to throw around, and considering the good reputation and the lack of dead pixels from the people on this forum, I would think it would be very rare to get a pixel defect. I would hope this is statistically insignificant and that my exchange will not have any issues. Also, paying about 60 to 80 bucks for return shipping is better then 200 bucks warranty if it gives the same results.

 

Agreed.

 

Sit down, sit down... sit down Killer Notebooks, you're rocking the boat.

 

Must be due to changes in factory batch processes. I wonder if there'd be any way to get unit numbers off of the known bad units, correlate them as to likely batches, and then provide an estimate of what range(s) of unit numbers is likely to experience pixel problems?

 

I doubt you'll get them officially. But we could make an unofficial list. Then again, I would assume all these initial orders come from one or two batches (not sure how big a batch is, so I'm just guessing) and so far I'm the only one to experience bad pixel issues.

 

Sager tests all their machines before shipping right? So surely they must see the dead pixels during testing. Why don't they change/replace them? Is it because one or two are considered acceptable?

 

^^ imo a certain amount of pixels are allowed as par your warranty so even if they see one they dont have to pull it unless its in the middle of the screen

 

Correct, and to clarify, the 'Middle of the screen' is usually defined by imagining a giant '#' sign drawn on the LCD, separating the screen into 9 equal sections. The center section would be 'the middle of the screen.'

 

yea yea yea, they need to make it more general in just the middle...

On another note, I initially thought it was cool that xotic would take care of all the returning and getting me a new one process automatically, but now they're taking forever to give me an RMA number while sager already gave me one...

 

Well, if you've already got an RMA from Sager, what do you need a second one from Xoticpc for? Starting a collection?

 

Lol, actually I first tried calling the support number for office hours and it was actually sager support not exotic. For that one, I would have to RMA then repurchase after they refund me. I contact exotic through email and they said they would do an "advance RMA" in which I send it back and they send me a replacement which is much better (and probably faster) for me. However, it took them 2 days to get me a number... w/e got it now, sending tomorrow.

 

Hey, at least they're doing something for you. I know, I know, it isn't caviar and roses.

Did I ever tell you about my "advance" RMA experience with _HP? HDD dies in my wife's computer, and I call up _HP. They say, don't worry, give us a credit card number to secure it with, and we'll send one out today; just remember, you have to send the old one back no later than ten days after you receive the new one (shades of Cinderella ). So, I get the new one, do the swap, wipe the old one, and send it back with the prepared UPS label - all within one week (7 days).

Now, luckily, I check my online credit card account daily, because lo and behold there was a charge on my card on the 10-day mark. So, I call, I get the run-around, I get a promise that the charge will be reversed after two hours. The charge is reversed, only to be reinstated at the beginning of the next month. This time, I get to spend three hours going round and round before I get the charge reversed. To date, it hasn't shown back up yet, but I've still got my fingers crossed, just in case.

I'll take a 2-day delay from a business where I can talk directly to the owner any day over mystery credit card charges from a company that will only deign to let me speak to some half-trained troglodyte who works several thousand miles away - heck, if it ever came to it, I could get in my car and drive out to Nebraska to harangue Justin (or out to Nevada to holler at Paladin44) - just try standing at the gilded gates of _HP's directors and yelling, and see how far that'll get you.

 

Lol, just looked at another thread about your experience with sony HDD replacement. I guess HDDs in general just don't like you. jk.

Sigh... That kind of "advance RMA" would be welcomed at the moment because I need it asap... The one kind I'm getting is pretty much just regular replacement... I think. The good thing about small companies is that you CAN go and yell at them and have someone listen to you. But they also lack the leverage of big companies to do stuff like "advance RMA".

 

That's true enough.

EDIT: Yah, the _Sony hdd "thing" is a bit of an idee fixe with me, unfortunately. If I ramble on about it too much, kindly tell me to shut up about it.

 

Its ok, its cool to get to know some first hand experience with different companies.

 

You are right. Though I didn't find this warranty on some european resellers :-/

Most people don't talk about their dead pixels, but as I read in this topic some more people came in telling they also have faulty pixels!! Considering the chance you get one I guess is probably 1/10, which is quite a high number and no reason to think that you're safe.

And then .... If *you have* a damn dead pixel, or even 2+ dead or stuck pixels - not in the very middle of the screen but close to the middle - the resellers WON'T take it back or exchange the display because the pixel policy accepts a certain amount of dead/stuck pixels. You may be annoyed all the years with those...

Though I think the "dead-pixel warranty" is a rip-off

 

i had 4 compal jfl92's here at once i ordered for a customer of mine EACH one had at least one dead pixel on it...