stuck pixels noos.

If ya didn't pay for the dead pixel warranty and ya get a dead pixel, well don't whine 'bout it. Sager gives ya a "no matter what" 30 day satisfaction guarantee anyhow, so stop your bellyachin'. Boo hoo, ya gotta pay for shipping costs, that's the chance ya take for not coughing up the dead pixel warranty costs.

 

Would it be possible for someone to be so kind as to point me in the right direction for the dead pixel policy on PNB or Sager's website? I'm reading the warranty info and I can't find the reference to it. Thanks!

 

I had a customer in England get an Odachi and about three weeks later he found a dead/dying pixel. He didn't want to be without his computer for up to three weeks turn around time so he said, "I will just live with it."

Instead of having someone with a Killer Notebook just live with it, I scheduled to send him an LCD with pictures of how to remove and replace it himself so he would not be without his computer. That person had two of his other friends purchase Odachi's from Killer Notebooks. A bonus above and beyond removing the shame I felt of having someone just live with their $3,500 notebook.

 

This is what it states on the Sager website's NP9262 Configuration Page:

The available terms of the Sager warranties do not mention this feature, so it appears to be a stand-alone provision separate from the warranties.

This is what the XoticPC Dead Pixel Guarantee says with respect to Sager models:

This is what the PNB Sager Pixel Guarantee article says:

(n.b., the PNB article appears to be out-dated, as it refers to earlier models; however, without putting words into Paladin44's mouth, I would suspect that the article states the terms that apply to the current models as well).

 

Why can't they do this for all screens with dead pixels? Is it their way of making that extra $200? I mean 30 days isn't exactly a long time.

 

They do check ups on regular screens also. But like every company there are a certain number of pixels that are considered acceptable as long as it isnt in the center screen area.

 

Thanks Shyster1, you rock!

Btw: is there a link to "Sager’s standard policy of guaranteeing no dead pixels within the center area"?

 

heh, I wonder if since mine was basically an RMA and new purchase (at least thats how I think its going to work) if my stuck pixel one is going to be repackaged and sold off as new.

 

If they replaced every screen with that contained a few dead pixels it would drive up the cost of the laptop. If they set a threshold of pixels it means they won't have to throw out that product... big picture-wise it saves consumers money. The perfectionists have to pay for the perfect screen if they want one. To me that seems fair.

In my case, because I live in Hawaii, attempting to use the 30-day happiness guarantee for a few dead pixels would be costly. Paying the shipping to send my laptop back to Xotic would cost almost as much as the $200 for a pristine screen.

 

I doubt very, very seriously if it would be sold as new. It is probably either sold off to wholesale liquidators, who supply them as second-hand replacement units or, more likely, shipped overseas.

 

"shipped overseas"? As in back to asia where they pretty much came from or europe with their own retailers. Either way, it seems like they're loosing from each RMA.

 

Hopefully you dont get another stuck or even worse dead pixel!! Then the shipping charge goes to waste. I know im very pessimistic.

 

Damn, this sounds like they don't even open the case and start the notebook to check if there are any dead pixels before they are shipping it. So it's likely that you receive one with dead pixels anyways. And if you have some defect Pixels you need to ship it back - which is annoying of course even though Sager will pay it. For 200 bucks, why can't they check the Notebook BEFORE shipping? - For this price I'd expect the notebook-display is checked already when when you receive it and that it is 100% sure that the display is alright and you have no circumstances afterwards...
how ridiculous is that

If someone wants to tell me that they would have to install an Operating System (because many Buy Options are without) I can negate that: they would just have to put in a Knoppix Live CD, start it without installing and look if every Pixel is right - nothing more! But obviously not even that for 200 Bucks...

 

Hmmm...., maybe because on ocassion, a dead/stuck pixel doesn't reveal itself until after it's been burned in, tested, and shipped to the customer?

Also, have you already read or otherwise familiarized yourself with all of the relevant receiving, testing, and shipping practices of Sager? Thought not, because then you might have known that, where a customer orders sans OS, they use a shop copy that gets used to test and burn in the system, and is then removed prior to shipment - if you've read anything regarding Microsoft's various licensing policies, you'd have known that an OEM System Builder can itself install and uninstall the software it's licensed any number of times so long as it does not do so on a machine that is sold, so using one copy repeatedly to test/burn in computers is not a big deal.

 

If the pixel gets visible only after some hours, I'm sure there is some "stress" testing software who will shorten the time to quarter an hour or less to make the defect pixels "appear". From what I've experienced and also heard from others however, most defect Pixels are visible the first time you switch the power on.

So for a 200$ warranty I'd expect Sager to check this - check this BEFORE sending. But the text you quoted from their website seems to say that they are sending the notebook to you without even checking it. And if you have bad luck - you need to do an annoying "sending back, waiting again" procedure...

Maybe I am *wrong* of course, and they *do* a short check before sending it to you. I'm just relying on the quote you posted and nothing else. You may correct me anytime.

 

franzerich - If the dead pixel policy is purchased Sager inspects the machine prior to shipment of Dead Pixels.

 

I c. Thanks for clearing this up. I then misinterpreted the policy and it's useful after all

 

....I've been trying my darnest NOT to think about that since I'm also pessimistic. I'm also trying not to think about what I would do if it doesn't arrive before the 15th when my school starts.

 

So if they find any dead pixels, the product will be delayed to either replace the screen or build a new machine? That would be nice to know that the purchase was useful.

 

You will probably know because they ship it within 3 days of receiving your payment most of the time.

 

Um, there are only 2.3 million pixels in a WUXGA (1920x1200) LCD panel.

1,920 x 1,200 = 2,304,000