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    usb port not recognized on new 9262

    Discussion in 'Sager and Clevo' started by stealthl, Jan 19, 2009.

  1. stealthl

    stealthl Notebook Consultant

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    I have a new 9262 and 1 of the 4 usb ports will not recognize any device. It is the lower left one looking from the side. It is the same with XP, Vista 64 and Win 7. Any suggestions would be greatly appreciated
     
    stealthl, Jan 19, 2009
    #1
  2. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Does it show up with a yellow exclamation mark in the device manager, and has anything been logged about it in your event logs?
     
    Shyster1, Jan 19, 2009
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  3. stealthl

    stealthl Notebook Consultant

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    it just says unknown device in device manager, nothing in event logs and no yellow exclamation mark
     
    stealthl, Jan 20, 2009
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  4. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Hopefully it's just a case of a badly installed driver. Try fully uninstalling the USB drivers, and then reinstalling them. If you cannot find a separate USB driver, then you may have to uninstall and reinstall the chipset drivers. See if that doesn't right things.
     
    Shyster1, Jan 20, 2009
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  5. stealthl

    stealthl Notebook Consultant

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    I plugged a usb keyboard in and tried it in bios setup and the port in question did not work. That would mean a hardware issue I believe.
    Thanks for your help Shyster1
     
    stealthl, Jan 21, 2009
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  6. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Have you discussed the possibility of sending it in for a warranty repair, yet?
     
    Shyster1, Jan 21, 2009
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  7. stealthl

    stealthl Notebook Consultant

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    Not yet, I just got it 12.18.08 and had to leave town for 2 weeks and just discovered the problem. I will still be within the 30 day return policy when I get home. I really hate to send it back but may have to
     
    stealthl, Jan 21, 2009
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  8. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Well, in that case I would talk with your reseller to see what the options are for getting the 30-day return policy extended in order to permit you to send the system in to the reseller and/or Sager for repair, so that you don't have to be faced with the Hobson's Choice of either sending it in for a refund or sending it in for them to examine and, if possible, repair, but then lose your ability to return it for something else that crops up during the 30-day period.
     
    Shyster1, Jan 21, 2009
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  9. stealthl

    stealthl Notebook Consultant

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    That's a good point. I talked with them and I can send it in for a new motherboard or get a credit for $200.00 and live with having 3 usb ports. Not really sure what to do, I got a really good deal on it and don't like the idea of shipping it back and forth and risking damages to it.
     
    stealthl, Jan 22, 2009
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  10. pasoleatis

    pasoleatis Notebook Deity

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    Cool. I would get the 200$ ans leave with 3 usb!

    PL
     
    pasoleatis, Jan 22, 2009
    #10