*** Official Clevo P37xSM-A/Sager NP9377 owner's lounge ***

Where'd you order it from? They may be able to help to some degree, even though I'm sure flashing your bios with Prima voids the warranty, they might be nice and be able to help you out. Otherwise, you may have to send it in to Sager and see if they can reflash the bios...

 

I doubt Eurocom will help me now I have admitted to flashing it on here. I'll see if I can sort over the next day or so then log it with Clevo. I can not get to Windows but it just shuts itself off. Tried F3ing... tried enabling and disabling UEFI. It even shuts down when in the BIOS if I am not quick enough to change values

FFS. I play too much haha. My own fault but I followed Prema's instructions to the letter inc the power shut off for 30 seconds

 

Yeah, I don't know a whole lot about eurocom and how helpful they are. You might get lucky. Keep us updated if you're abLe to get it fixed and how you do it incase anyone else runs into this issue. Good luck!

 

They're a nice bunch, so we'll see. Not looking forward to being with this machine though.

Will keep you posted

 

Hey, that sucks! Kinda weird though, usually a bios problem will either stop boot or bsod in windows? I wonder if for some reason it's now overheating and that is why it shuts down? Have you tried the hot-key (Fn+1) to ramp up the fans.

I recently upgraded my bios with one sent me by Eurocom (included the EC as well) and I posted about it a few pages ago. Turns out that is a Eurocom branded Prema bios. I asked them how to reset it when I saw that I now had a bunch of options that could mess the machine up if poorly selected. Turns out you need to remove the keyboard to get to the CMOS battery, remove it, and drain the power by holding down the power button for a few seconds. Then reassemble. It will take a little longer to start as it POSTS with default settings but maybe worth a try?

Does it stay alive any longer if you just boot it to DOS with the USB you used to flash it?

Good luck with Eurocom if this does not help, hopefully they will offer some advice.

 

It's a weird problem

Tried draining as you mentioned above. Left the CMOS disconnected overnight. still the same problem this morning. Really pissed off at myself

Tried the Fn+1 trick and the fans ramp up. It just shuts off. Black screen and then keyboard lights go off also

I probably need a new mainboard. What a **** up!

 

Did you hold down the power button when the battery and CMOS battery was disconnected - you'd have to do that to drain power from all the components. I think you have to keep the power button pressed for like 20-30secs to be sure.

 

Leaving the battery disconnected over night will have done it, it only really takes a few seconds with it removed to do the job of resetting the firmware, more is just an ensurance policy.

 

Yep. Just tried that. Still just shuts itself off. Even in BIOS. Just screen to black and then keyboard lights go off and fans stop

Submitted a case to Eurocom. I'll be avoiding laptops from now on tbh. I have built many PC rigs and never had these problems. But in some cases of problems, it's much easier to diagnose.

My bad

 

Then I haven't a clue. The laptop is working fine otherwise. It gets to Windows as quick as it always has. But then just shuts off. Any thoughts?

 

I feel for you, been there. When I screwed my AW I just called dell and claimed ignorance - it just happened! Too late for that as you said .

Trying to think outside the norm here. Memory timing errors also can cause a shutdown like that. One reason I don't mess with memory even though I now have full access to the settings. Try to remove all memory and clear down the cmos again. Them try one memory chip at a time? The new bios may have exposed a weakness?

I'm interested in the bios flash you went through. I had to run one batch file that almost immediately rebooted (EC I assume) and then I started it again from the USB to run the second batch. This went through a whole bunch of tests before the final flash. Is this similar to your experience?

I only did it since Eurocom invited me to try it so I was safe as far as it messing up goes. Far too risky to try again since it could bomb during the flash and then you will need a new MB!

 

Being honest, I was getting frequent lockups when gaming. That's why I went to v2. I'll try this now

 

Also, I followed the instructions to the letter. 'step1' and then 'step2'. It did the checks. Flashed. Boom

 

Have ordered a thin screw set from Amazon to take out the ram modules and test them singly. More to follow

#laptopproblems

 

Sorry to keep posting. Tiny screwdriver arrived and tested both RAM modules individually. Same result. Shut off after 20-25 seconds. Always the same. On battery or AC

Tried the F1+1 trick. Maybe there is an option within the BIOS to shut down the laptop because of high temps or something? I can't even stay in the BIOS long enough to make changes. After 15 seconds the screen goes off and the laptop shuts down.

Driving me mad.

Typical PC enthusiast... I have tried to walk away but keep thinking of new ideas of check haha.

FirstWorldProblems

 

maybe its not the BIOS maybe sometime is just wrong with the laptop, you said you were getting BSOD before you flashed this latest time. I don't see a reason for why you should have been getting the BSOD? Maybe just at the same time you were flashing the bios that your laptop just so no more and kaput ? I dunno just trying to think of a reason to help ya out. Sorry you are having a hard time, and good luck getting it fixed I hope eurocom helps you out for free maybe tell them you are a NBR member and they will throw out a charge, who knows?

 

And sorry for the curved ball but it had to be tried. The thermal shutdown is not an option I have ever seen in a bios, it just happens when the machine is outside of it's operating range. More straw grabbing but have you tried AC without the battery in?

I see you also posted over in techinferno, have you tried Prema's site (premamod.com). I believe he is traveling ATM but maybe he will have an idea?

Very strange problem .

 

Thanks both! ^^

It's a weird one. I'll send it back to Eurocom and see what they say. The hard crashes have been happening since I got it but I wanted to try to fix it myself. It was the pc builder in me

I see Prema is travelling.

And yes, I have tried with the battery removed and just on AC

 

Might be there is a conflict with the EC and it is going into panic mode. If the EC is concerned that a fan is not spinning or temps are too high etc it will auto shut down the system like you describe. Perhaps it got corrupted.

 

It's possible. Not sure how.

What is the process for 'brining it back'?

EDIT: Okay, there isn't one. New MB! Epic timing also for me.

 

Do you reckon Eurocom will buy the laptop's parts from me? With my entire weekend gone from trying to solve this, reading multiple forum posts, trying all manner of voodoo, I've had enough. Mobile gaming is too fiddly. I should have bought a PC at 2/3 of the price

 

I have the same laptop never had any problems, LOVE it, but I also don't try to fix something thats not broke...........love my laptop

 

Yeah that's fair. Mine was having problems though. I was trying to solve without sending it back and being without it for several weeks. Lesson learnt

 

Laptop has gone back to Eurocom. Fingers crossed. I'll post here on the issue for others to avoid

 

Good luck and please do keep us updated, thanks.

 

With Eurocom since yesterday. Still no response. It's like having my arm cut off and taken away

 

I was the same way even when it was just the dock for mine going away, hopefully you get it back soon

 

Haha not just me then!

I am hoping for at least an answer today and then I'll either cry or rejoice

 

good luck!!! I hope they take good care of you.


I just got my NP9377 in yesterday and boy oh boy am I impressed. Love this thing. I was considering updating my BIOS but after reading your horror story, I may hold off on it

Does anyone have a color profile for the default display that they could link me to? I was able to get the screen to run @ 120hz (overclocked) just fine too BTW in case anyone was interested. Couldn't find much discussion on it with this machine

 

Wow, excellent, 120Hz! Is it a 60Hz panel that you overclocked to 120Hz?! I'd check with Blur Busters that you're not getting any frameskipping. Use the following link & using a digital camera or phone camera photograph the screen while running this web page at the following link:
http://www.testufo.com/#test=frameskipping
Any gaps inbetween the white squares would mean you're getting frame skipping. Slow down the exposure of the digital camera so each picture captures as many 'blurred' white squares as possible. Take multipe & many random pics of the screen to check no frame skipping happening in any of the photos. You'll know what I mean when you visit the web page. 120Hz from a 60Hz panel would be an amazing overclock - I wish I could achieve that, I get 78Hz.

 

Thanks for the info! Yeah, its the standard 60hz panel. It doesn't appear to be skipping any frames. With my phone in normal mode, I can only capture two squares at a time. In burst mode, I can capture 4 and no gaps in any Super happy because I was considering do a 120hz swap in the future.

http://imgur.com/a/Dlpfs

Don't fret, 78Hz isn't bad at all. I could only do 75hz on my old dell precision and it did make a noticeable improvement over 60hz IMO

 

Excellent, you actually captured 5 white'ish squares in that pic, so if you've done say 20-30 (or more!) random pics of the screen like that and checked them all that they don't contain gaps between the white squares then I'd say you're definitely good to go. Wow, a really stellar performance with that overclock - 120Hz FTW! Yeah, I've definitely noticed an improvement with 78Hz vs 60Hz when playing Titanfall & turning down graphics options to allow a pretty much stable 78fps - I can only imagine that 120Hz would be even better! That screen overclock in my eyes is perhaps the best bit of performance tuning you could hope to do to your laptop - awesome! And a real pointer with anyone with the same 60Hz screen to just go nuts with the overclocking on the screen - not worth buying the 120Hz then I guess!

 

what is the best Msata and how could i use it to backup my SSD in raid 0? Should i get two msata and just put them in raid 1 set to disk image my raid 0?

 

120Hz on a 60Hz panel? Wowser. I am jealous. I paid a wee bit extra for a 120Hz true panel for on the road. How many times have I taken it away? Twice haha

 

If you just want to back up your RAID 0 SSD array, then I'd use a disk imaging program like Macrium Reflect (it's free), and then just hook up an external large & cheap HDD (say 1TB in size), then use Macrium Reflect to take an image of your disks and save it on the external HDD. It sounds like madness to use mSATA internal SSDs to back up an internal SSD - too expensive & unnecessary, plus not as safe as it's actually in the device you're backing up, whereas an external HDD you can keep safely in a drawer.

 

So is it as simple as changing the refresh rate in the NVidia control panel? If so, 120hz doesn't appear to have any negative effect...but I only did it for a minute to test. Didn't run any games or anything like that. Can overclocking the hz on the display fry it? Never really overclocked a display before, so sorry for the noob questions. But also planning on upgrading to the 120hz panel if I can find a place to get the eRD cable...anyone know where I can get one?

 

By the way TonytotheB...are you crying or rejoicing? What did Eurocom say about your
BIOS?

 

There is always that disclaimer that you 'could' 'possibly' cause some damage, but that is highly unlikely IMO. Just about every monitor I've owned has been overclocked for it's entire life (with me) and I've never seen one fail.

Long as it's stable and not artifacting then I don't see the harm. I actually just bumped mine down to 110hz because of artifacts on the screen (green pixels)

 

It's still a new area but mostly it seems if it works, it works.

 

Unlikely to damage anything by overclocking your panel, I've had mine overclocked for 2 years now without issue. You'll want to check you're not getting any frame skipping on your overclocked screen - there's a link I provided just a couple of posts back to a BlurBusters test.

 

I'll find out Monday. Kevin from Eurocom's repair centre has been really helpful. I am hoping the final fix is covered. As I mentioned, I was getting two-three hard crashes per gaming session before the flash. I think the flash brought the problem to the surface

But we'll see

 

Just wanted to update this. I think I fixed my issue but cannot explain why it happened. I decided to check the paste on the CPU and it looked dry and caked, possibly even pumped out a bit on the side leaving less on the die. I don't understand why it happened all of a sudden. I was monitoring my temps 100% of the time in game previous to the drive swap that caused all of this so it's not like it slowly got hotter over a period of time. I'm confident it wasn't software/drivers as I tried several reinstalls, and only after the repaste it went back to normal with no other changes to the computer. The only thing I can think of is during the disassembly me moving the chassis around caused the heatsink to lose perfect contact but that seems highly unlikely to me.

After seeing my CPU temps go back down to normal I noticed my GPU2 was running about 15* hotter than GPU1, so I went ahead and repasted it too and now its running similar to 1 again. Weird issues...

 

It could be a slight mounting issue leaving it more vulnerable to movement. You will always get some paste at the sides however.

 

Nice. Glad it's sorted. Did you find it difficult to repaste? How long was it from start to finish?

 

Maybe 10 mins total to do it and I was taking my time, it's super easy to work on these machines. Of course if it is your first time I would highly recommend not being in a hurry and be super careful until you get the hang of it.

 

Still up in Alaska with my eurocom

Sent from my SAMSUNG-SM-N910A using Tapatalk

 

How are your temps?

 

not too bad! Although I was using the cooler master pad, so that helps a lot.

Ambient is like 50s and 60s right now.

Sent from my SAMSUNG-SM-N910A using Tapatalk

 

What's the environmental temp there, out of curiosity?

What pad? I have had the SF19 and the U3. I prefer the latter

**UPDATE**

So Eurocom have shipped my repaired laptop. It was the mobo. No charge apparently. Kudos to them. Kevin is a legend. I just hope he didn't find my porn folder as he asked for my password.

Motherboard problem. We will see

 

Does anyone know if it's possible to turn off the red corner lights on the back of the laptop? Right now I'm using some black tape to cover them up. I love the look/feel of the rest of the machine, but the lights aren't really my style.

I was considering applying some black plastidip, but would rather not if I don't have to.

Thats awesome. Glad to hear it.