*** Official Clevo P37xSM-A/Sager NP9377 owner's lounge ***

Yeah it would be nice to get 120FPS so I could, you know, use my LCD... But since I've not had my laptop I've been playing on the Xbox which is usually 900p/60 or 1080p/30 so...

 

Time for an upgrade certainly in that respect

 

Well Sager is finding out just how much of a problem child my machine is... I got off the phone with them and they're having a totally new issue now... SLI causes stuttering... Memory frequency loses stability and goes all over the place. That's a new one. This is with a new motherboard and new video cards. So they need more time to troubleshoot but at least they are being thorough and they see that something is clearly wrong and I'm not crazy. Lol.

 

Those are new issues to me too. Good to hear they are being real thorough to get everything checked out.

 

I'm glad they are being thorough but I miss my machine lol. Today makes 3 weeks since UPS dropped it off. I suggested replacing the SLI cable and dropping drivers to 347.88 since those always worked the best for me. I wasn't thinking about it but when I talked to them, they said they usually troubleshoot with Windows 7 - I should have just told him it would be fine to test with 7 since I have 7 Ultimate I can use... Oh well. I just hope it comes back problem free. This has been quite the ordeal with my machine!

 

If it takes longer than normal, but can help avoid any future problems and runs like a champ, hopefully it is worth it in the end.

 

Let's hope they can't fix it and toss you a P870DM (including your 120Hz panel) instead =D =D =D =D =D

(I know this will never happen)

 

There are no modern eDP super high frequency panels, they use the older 50 pin eDP connector.

 

Prema seemed to feel it could connect, but I guess if the connector has changed... oh well. Looks like all laptops are now an automatic downgrade.

 

Depends on what you are looking for visuals wise, one of the IPS panels at 75hz will do very well gaming wise, even better if you clock it a little.

 

They were using a 230W PSU... I don't know why, I even sent them my 330W PSU to test and see if there was anything wrong with it. Lol. I suppose the test bench probably has the cords sitting there and its easy to grab the wrong one.

But the image they sent me of Heaven showed one GPU at 85C, the second at 73C in their 29C ambient environment. That's a large temperature difference between the two cards and puts the master right on the throttle line, if it hasn't already throttled (they didn't send me Afterburner log, just a picture of the corner of the screen where the temps are) and I don't know how long they ran it.

It certainly doesn't line up with where it should be though. That's 4C hotter for the master and 8C lower on the slave than HTWingNut got in his 9377 review and when I ran Heaven after getting the cards I was at 78C on the master and 77C on the slave.

 

It's probably as a result of a bad heatsink on the master. I know my master GPU fan is warped, but at some points before swapping out my old heatsink I was (and I kid you now) 12 degrees hotter on my master GPU.

 

I wish it was something that simple.

 

If your slave runs that cool, simply tell them to switch master and slave cards and see. If your slave gets that hot in the master slot, then it's a heat problem. If your master remains hot and the slave remains cool, maybe the master is faulty.

 

Well there was some sort of a breakdown in communication it would seem so my machine is still in limbo. I just have to continue to be patient. That's not always easy for me with my high stress and anxiety levels but it is what it is. Monday makes a month. With any luck I'll get it back on my birthday next Friday all fixed up.

 

So it looks like they're putting desktop GTX 980 in notebooks now somehow? Does this mean the "m" (mobile) GTX series is done?

 

I'm sure the M line will continue on. Just like there are mostly Mobile CPU's with the occasional desktop CPU model.

 

Guys I'm having a little issue on my P377SM-A. Just installed windows 10 and i can't get the audio card to be detected. Which drivers do you guys installed and from where?

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All I can say is that if you JUST installed Windows 10 then it might automatically fix itself via an update at some point soon. I had some issues initially with Wi-Fi disconnecting which are now completely resolved.

 

I installed the Realtek drivers and the audio device doesn't get detected. And no a solution like:" it will be fixed by itself " for me is not a solution..

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The Realtek driver I am using is:

Version: 6.0.1.7535

I read in another forum that someone with a similar issue updated from this older driver to this one: 6.0.1.7541 and the problem resolved.

 

Will try but I think the problem are some registry leftovers on Windows registry.. God damn it lol... What a headache this has been.. :/

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You should ALWAYS fresh install.

But you know, MS doesn't want that. They want your PC to be more broken due to updating the OS. You know. Because Micro$loth knows best =D.

 

I did fresh install... Screw what Micros0ft wants..
The weird part is that I installed the windows 8.1 drivers and i had normal sound.. Went to upgrade the drivers to the latest version and my audio doesn't get detected lol

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I'm doing a full fresh instalation

Edit: found the culprit.. Conflict with 8.1 drivers.. Now I did a fresh install and got everything back

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Seems like it was similar to the problem people (including me) had with WiFi disconnecting after updating from Windows 8.1 or even 7.

 

Also Fallout 4 out soon here's hoping it has SLI support

 

Stupidsoft makes us lose our minds for stupidities like this when everything could be solved with a fresh install (second) I just did one and my laptop is running like a charm

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Given the complexities of moving an os like 8.1 to 10 I expected more issues.

 

Hi Everybody!

I've had my Sager NP9377-S for about one month now. I'm loving it and everything is running smoothly, with one hitch so far. Last Friday I brought the laptop to my friend's house for a night of coop in Dying Light. I set everything up on his desk and when I hit the power button, there was no response. Each try ended with the same result--nothing. I took the battery out and held the power button for a few seconds, put it back in and the laptop started up and ran perfectly. Since Friday, it has been starting up without any problems. (I use the laptop every single day.)

Is this something that I should be worried about? What would cause it to not power on like that? When I think back to last Friday, I seem to recall the laptop taking longer than usual to power off before taking it to my friend's house, but I'm not really sure. However, since taking the battery out and putting it back in last week I haven't had any problems.

Any advice would be appreciated.

 

He might have had voltage issues at his house if you had plugged in the power brick before trying to boot it there.

 

If the brick cuts out the notebook can stop you from starting the machine until you do an ec reset.

 

So it's an event that occurred once and has not occurred since then with no other problems? Sounds fine to me. Less time worrying more time enjoying.

 

Yes, I do plug in the power brick before powering on.

So that means that if there was an electrical surge then the power brick and the laptop did their job of protecting all their valuable innards! Awesome!

Yes, only once since then; hasn't been an issue since. Oh, believe me, I am thoroughly enjoying this laptop. For instance, I enjoyed about 5 hours of The Witcher 3 over the weekend!

Thanks for all the help everyone.

Now, back to gaming, er.....work, back to work.

 

Yes that's correct, it would mean the brick and notebook were properly protecting themselves.

 

They replaced both video cards... still thermal throttles. I'm not happy about it but I don't know what else to do. It could be their ambient being 14-15F higher than mine but I just find it odd that Heaven thermal throttles unless max fans are on and then its still in the 80s. The good news is that the throttle isn't as bad as it was (it appears to always stay over base clock even when its throttling which my cards were not doing) but I'm baffled as to why its only my machine that has this issue......

 

Have they tried a new chassis by chance? I can't understand either... unless your chassis is somehow weird.

 

According to them they've replaced the motherboard, they've replaced the heatsinks, and they've replaced the video cards. I can confirm that the video cards have indeed been replaced because they sent me the ASIC quality numbers (which are surprisingly high - the master is 4% lower than my old one) and I don't have any reason to believe that they would replace the cards and lie about the heatsinks. If they tried a new chassis I'd probably lose my display because my understanding is that the chassis comes with the screen installed from Clevo. I don't see how the chassis would make a difference though - the heatsinks are making contact. The air coming out of the back of my machine when I had it was very hot so I doubt the heatsinks were the issue. I really don't get it. They've had my machine for a month and they can't figure it out either. I wish I was rich - I'd sell the machine at a loss and buy a P870DM in a few months.

I guess my only real hope for dropping temps would be CLU and I really do *NOT* want to mess with that crap again.

 

The screen can be replaced by removing the bezel around the display.

 

Right I know that but my understanding is that Sager doesn't do that.

I don't think it could be a chassis problem though unless you know something I don't (which is very well possible)?

 

Maybe the new heatsinks aren't that great or something? There must be SOMETHING. Somewhere.

 

I would be willing to bet that Eurocom does, even though you would likely have to pay a decent amount of money to get them to do that. In terms of temps, perhaps you could modify a vBIOS and undervolt them, or maybe just flash Prema's vBIOS to set throttling to 92c?

 

Its unacceptable to me to have to push temperatures into the danger zone when I know for a fact that the system should be running cooler. The problem is that Sager doesn't really seem to agree with me. I really should have paid the restocking fee and gotten the P570WM when I had the chance, I just didn't want to give up the 120hz screen and a few other things. I highly doubt that I would have had to RMA even once if I had gotten the P570WM, especially since it was still coming with the 780M SLI at the time.

Oh well, it doesn't seem like there's really any other options left. Even if they offered me an upgrade option for the P870DM when it launches, I'd have to buy basically all new hard drives and everything for it. The only thing I wouldn't have to buy would be the 980Ms. I definitely can not afford that.

 

That's a good point, and it's one I think I brought up with Ethrem when he was having 880M issues - I was thinking that perhaps something about the manufacturing tolerance of his chassis could be fouling how the heatsinks and GPU chips align - preventing optimum alignment. I think they should have given him a new system completely.

 

I agree with you on the system replacement given all the issues I've had but they don't seem to be receptive to anything. I mean just getting them to replace the video cards was difficult because they tried to tell me that the cards were fine despite them showing me evidence that showed otherwise. As I said I'm not happy with the outcome but I don't know what else to do. I've been fighting with them and I've been in contact with Xotic as well. The ball is in Sager's court and I have to play by their rules and what they're willing to do. Personally I think it would have made a lot more sense just to replace the whole system since my warranty still goes to May of 2017. If I've had 3 RMAs already it doesn't inspire confidence that I won't have another one.

The thing that really gets me is the fact that I have an ideal running environment for the machine while I have seen so many other examples that do not and I'm the one having issues.

 

I'm really wondering if you might as well parts-out and buy a new machine. It might be weaker, but at the least it should run perfectly. Maybe a P775DM with one of those mobile 980s or something.

I really can't believe thermal throttling is considered acceptable by any Clevo rebrander (obviously it's considered acceptable by Razer/Gigabyte/MSI/Lenovo/HP/Acer)

 

I'm just curious how hot are your temperatures getting exactly and in what games?

 

The whole problem with parting out the machine is that I have just never sold anything before really so I don't have that protection that a well known seller would. It makes it a risky proposition for me.

I would not mind the P775DM either. I'm just sick of fighting with this machine.

The only thing that I am thinking could be the issue is that they didn't swap the motherboard but I don't have any way of verifying that until I get it back in my hands.

Witcher 3, Watch Dogs, The Crew, Shadow of Mordor, Sleeping Dogs... Any game that can actually push the GPU will push one of the GPUs to 87C (with the other just a few degrees behind) and cause throttling on both GPUs as an end result. It is just a matter of minutes of running Unigine Heaven 4.0 before the thermal throttling starts and it can drop the core down to around 1000MHz which is a far cry from the 1126MHz boost most enjoy without breaking 80C and is also lower than the 1038MHz base clock of the cards. Forcing max fans makes the situation somewhat better but still leaves the cards in the 80s and they throttle due to the power limit. That shouldn't happen. And it didn't happen when I got the 980Ms back in December as a replacement after two pairs of 880Ms went out on me.

 

Why not sell on NBR? We do have a marketplace. You're a moderator; that makes you reputable enough for here. You have a 4940MX and two (new) 980Ms that should work fine in any other machine, as well as the 120Hz panel (and cable) for it... which you could keep and attempt to mod to see if you can get it in the P775DM or something. In fact, it'd be absolutely amazing if you could prove the P775DM and P870DM could take 120Hz panels with an eDP cable mod to fit the new standard.

 

Oh I see. That is quite a pickle. Of those games I've only played Witcher 3 and on High settings GPU2 went up to about 86C before settling with GPU 1 comfortable in the mid 70s. Ultra settings pushed GPU2 to 87-88 before I decided to lower settings (dem hair effects). But I think that is just the game itself. It is known to cause some desktop GPUs to reach 90C.

I have heard from reviews that some of those games you mentioned are just poorly optimized for pc from the start. Better-optimized games such as GTA V runs very well on ultra with all advanced settings on my NP9377 with both GPUs in the low-to-mid 70s at about equal temperature.

Anyway hope it gets sorted out soon sorry to hear about your experience.