Problems? See this thread at archive.org.
Thank you for the tips and links.
I've put a reference to this post in the touchpad thread.
John
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Running with a clean install now.
A couple things though:
1) Has anyone had an issue or been able to circumvent some games not scaling lower resolutions to full screen? Even if I change desktop to the game resolution, it still runs the game in letterbox format and runs the screen at full resolution.
2) Has anyone repasted their CPU? It looks like you have to remove the whole motherboard since the heatsink screws are on the other side. But would like some feedback in that regard.
3) Under load my CPU throttles down heavily to only 1.6-1.8GHz. It's not as bad as my Sony Vaio, but it still happens. -
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HI QFT, welcome to NBR.
Thank you for sharing that insight about the touchpad. Unfortunately issues with Elan touchpads are frequent on this an other Samsung models. Some of them are rooted in software and configuration (see the discussion around here and this post for some tips).
But like you, I believe hardware differences between individual units (though sometimes subtle) are a more common cause than generally realized. I personally returned two units of my (older) Series 7 model due to touchpad issues before getting my current one. When working right, these touchpads are excellent. Expect nothing less, and be prepared to go the hardware route if necessary.
For your new SSD, see this post for the most common ways to get software onto it. A common gotcha with Samsung laptops is that 3rd party partition tools generally lose Samsung Recovery Solution (SRS) when cloning or imaging/restoring. SRS's own built-in tools preserve it. And Clonezilla is the exception to the 3rd party rule, in that it should preserve SRS when doing a full disk image -- but NOT when imaging SRS partitions individually.
But your Microsoft Signature model doesn't have SRS, so you don't have to worry about any of that
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Speaking of which there are only 3 partitions with the Microsoft Signature Model (See Disk 1):
![[IMG]](images/storyImages/y62Rb0u.jpg)
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Disk 0 is my clean install on 512GB Transcend
Disk 1 is the stock 128GB Samsung SSD from Microsoft connected via a USB M.2 adapter. No partitions have been moved or deleted or anything.
Here's the diskpart partition list:
![[IMG]](images/storyImages/i1qGz3M.jpg)
Seems MiniTool uses convention starting with Disk 1 than Disk 0 so of course here Disk 1 the Transcend and Disk 2 is the stock 128GB.
MiniTool Partition List:
![[IMG]](images/storyImages/QJCqNGe.jpg)
Last edited: Jan 24, 2015Dannemand likes this. -
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I have had my 9+ for 9 months and don't observe any weakening of hinges at all. They were extremely tight when new and remain so. I suggest a return to Samsung for wtty svce if you are still under wtty. Otherwise, you need someone more knowledgeable than I to find way to tighten hinges - possibly even replace them. Sorry Good luck.
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@cbnorwood: I'm curious to know, did you send your notebook into Samsung and receive a diagnosis of the problem and description of what repairs were needed, a denial of warranty coverage and a price for the aforementioned required services? If this was all based on phone/email dialog and you didn't send the computer to Samsung for evaluation, would you mind summarizing the dialog(s) you had and how they came to determine:
a) What was wrong and needed to be repaired
b) That it was not eligible for warranty coverage
c) how much they would charge for the repair, itemized by parts and labor
Assuming HTWingnut's recommended solution will work for you, it is of course outrageous at the least that Samsung was going to charge you $700 for a cheap part and a simple operation (HT: I assume you have confirmed that it is a simple replacement operation, yes?), but perhaps even more outrageous that they would deny you warranty coverage if there was no sign or mention of your having physically damaged the keyboard. It was a common "trick" of Sony Vaio to hold the owner liable for any problems that occurred while the computer failed in any way under warranty. They would routinely send an email stating that the cause of the problem was "owner abuse," regardless of the nature of the problem - eg, it could have been a purely electrical failure with no physical damage present to even try to hang on the owner. If Samsung is doing this too, it would be of great concern and I, for one, would like to explore the matter and potentially assemble a group of owners to submit an "open letter" to Samsung (no, I would not cc: the Ayatollahs in Iran ) demanding an explanation of their rationale for any such cases as owners are willing to disclose - or even to include descriptions of such experiences without names disclosed and demand an answer as to their policy, what conceivable rationale they would have for denying a warranty claim in absence of any sign of owner abuse or neglect, and a justification for a charge of $700 for any non-warranty repair involving a $50 part (which costs them less) and what could be attested as, say, a 1 hour or less repair operation requiring only a screw driver and no technical expertise.
You might ask, to what end would I initiate this and the answer is that I would like to force them to publicly acknowledge their warranty and non-warranty repair policies and practices and use this written acknowledgement as either a basis for an owner to more efficiently oppose an experience such as cbnorwood had or, if the response is too vague or at odds with their written warranty contract and/or industry standard practice, to use the inadequate or conflicting response to further pursue a complaint against Samsung in a couple of chosen states in the US via the states' Attorney Generals' consumer protection divisions in states with a demonstrably aggressive pro-consumer policy on such matters. I have found the "return on investment" of time to pursue offending manufacturers and vendors via state Attorneys General to be very high and that just one case in which the "defendant" (ie, Samsung) was ordered by any legal entity to do anything different than what they had proposed doing before the AG's office became involved becomes a documented defense/offense for any owners in any states/countries (I know that in the EU there are much stricter national consumer protection laws, so if someone who is a resident there could bring a complaint via federal statutes that would be more valuable for a European owner than some form of ordered compensation from a US agency.
In all, I would hope this kind of action - which I wold take a lead on, but would need to have at least a couple of people willing to help me out with - would put a chilling effect on the practices of Samsung in dealing with warranty claims. I've seen it work before - with HP in particular - and I am particularly outraged when I hear stories like that of cbnorwood about a company I have not only purchased products from (thankfully, mine are either out of warranty or covered by a third party warranty, which I strongly recommend to anyone who made a substantial investment in a Samsung product - and one from pretty much any other computer brand - because I have yet to hear of a single complaint of this nature from someone with a Square Trade extended warranty, for example), but also have recommended numerous friends, family and business associates to purchase.
For starters, I would need cbnorwood's responses to the questions I posed at the beginning of this post and/or similar information from anyone else with comparable experience with Samsung. Note: I am not suggesting formal legal action, neither individual nor class action lawsuits, but simply administrative actions such as complaints to state consumer protection agencies. There is a time and place for formal litigation, but I am neither sufficiently experienced in initiating such action nor do I believe it is necessary in this cirucmstance. Litigation, especially against a large corporation, is costly and can take years to resolve. But thankfully in some states of the US and countries including Canada and most EU countries have strong consumer protection laws and reasonably straightforward procedures to file complaints and get timely responses.
It's also disconcerting to hear of a keyboard failing like this in absence of a physical event, such as a dropped computer or one that was submerged. One of the reasons I think Samsung's premium prices are justified is that their quality makes such "catastrophic" failures (ie, ones that render the computer essentially inoperative) highly, highly unusual. I hope this is still the case.
Very interested in hearing thoughts of others, as well as some clarification from cbnorwood. Thanks all. Jeff Bellin -
Your advice, as always, is so valuable. I do think that cbnorwood should try to escalate his claim to higher management before investing $50-$200 on parts and get involved in a project that may be beyond his technical/mechanical comfort zone. I'm happy to help suggest strategy to approach Samsung (I'm not very good technically, but business dealings are my main contribution to NBR forums) if you could provide some of the detail I requested. Feel free to PM me if you wish to keep it private, or post it here, as others may have ideas or even contacts I don't. It has been my good fortune never to need service of any kind on a Samsung product, though I have had plenty of experience in the industry, and they all pretty much operate the same way - just some are more sleazy than others about trying to duck wtty responsibilities.
Last edited: Mar 13, 2015Dannemand likes this.
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2013 Ativ Book 9 Plus owner's lounge (NP940X3G)
Discussion in 'Samsung' started by paulreedsmith, Sep 25, 2013.
