ATIV Book 6 will not power on

After a series of unfortunate events: like flashing the BIOS with SW update and having Windows restart during the process; I found myself unable to get the notebook to perform the POST process. It would power-on but no video (boot screen) would come up.

I then tried to reset the battery by pushing the pinhole reset button; I figured a "hard" reset might fix things. Well, now my notebook will not power on, and when the AC adapter is plugged-in the power indicator light flashes green and orange.


Any help is very much appreciated.

 

I haven't heard before about the power light alternately flashing green and orange.

I reckon that there's a bug or two in the latest BIOS update. I had a nasty fright last week (different notebook but I reckon the BIOS has a common foundation) even though I used the standalone BIOS update program as recommended here in order to avoid any risk of interruption. And an X4D owner couldn't resurrect their computer after the BIOS update. There are other reports of problems during the past week although I can't find them at the moment.

The full BIOS reset process is (i) disconnect PSU; (ii) poke something through the battery disconnect hole in the bottom (there should be a small click); (iii) open the computer and hold down the power button for a minute. Then reconnect the PSU (the battery gets reconnected automatically). If there's still no sign of life then contact Samsung to arrange fixing of the computer. They need the feedback (and bills) from the service people in order to notice that there's a problem.

John

 

Thanks for the response.

Looks like I'm going to send it off to Samsung
I never thought I would brick a computer by flashing the BIOS, especially now days with redundant/recovery-capable BIOS systems. See, when the notebook powered off after the BIOS flash it never came back up like its supposed to; which is why I pushed the emergency battery pin and tried to reset the notebook. After that however, the notebook never would power back on.

How ridiculous...

 

Samsung should know by now to give more attention to brick-proof BIOSes. It seems that they didn't learn enough from the epidemic of bricking problems a year ago. I phoned their support yesterday to try to convey my concerns about the latest BIOS for my X4C but it was like talking to a wall. The only thing that's likely to make them realise there's a problem is the bills from the service agents.

John

 

DO NOT DO THIS unless instructed by Samsung. This does NOT "reset" the battery. It basically dislocates it from the computer and you will get the flashing blue light and it will not power back up even on the AC adapter. The battery DOES not reconnect. I just learned this the hard way and broke the laptop worse than it already was (just a software issue prior) and now I have to ship it back to them and be without the laptop for up to 2 weeks. VERY angry with myself. Will not take random advice like this in the future.

 

Maybe your computer (which model?)behaves differently from my NP900X4C or maybe the switch is defective.

I have used the battery disconnect switch several times and it works as described in the manual: One gentle push on the switch with an unbent paperclip (there is a small audible click) disconnects the battery and it automatically reconnects when the mains power is plugged in. The notebooks are shipped from the factory with the battery disconnected - I found that out when it wouldn't start until the PSU was plugged in.

John