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    Crashes or BSOD with waking from sleep? (NP700Z5A-S04US)

    Discussion in 'Samsung' started by ecawt, Oct 12, 2015.

  1. ecawt

    ecawt Notebook Enthusiast

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    Hi all...

    I've got a stock 2011 Chronos 7 (NP700Z5A-S04US) that is running Win 10. I also ran 8.1 and 8 before this, with very little issue. (Thanks to all who paved the way on these upgrades on this forum!)

    While I was running 8.1 (and continuing on a clean install of 10), I'm getting intermittent problems when I wake the computer from sleep. Instead of restoring to the previous state, the computer BSODs and does a full restart. (The BSOD is only seen if I have gone into hibernate instead of sleep, but the behavior is otherwise the same.) I get event 41 in the error logs (unexpected/improper shutdown), but otherwise the machine behaves fine after the reboot--no BSODs while actually using the machine.

    I haven't been able to isolate a causing factor yet, but I've tried a few things. Doing some analysis with the minidump files, it reports that this is connected to an IRQL issue with igdkmd64.sys, which is an intel graphics driver. However, this is the stock driver that is loaded by Windows 10 (v9.17.10.4229, May 2015), and I can't find anything more current.

    Anyone have the same problem--or better yet, has anyone solved a similar problem? Thanks in advance...
     
    ecawt, Oct 12, 2015
    #1
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I've checked my notebook (Dell E7450) and found several versions of igdkmd64.sys. Notably the version in c:\Windows\System32\drivers\ isdated September 2015.

    I recall receiving an Intel graphics driver update during the past week so you may want to recheck using the update driver option in Device Manager. If that finds nothing then get the latest driver direct from Intel.

    John
     
    John Ratsey, Oct 13, 2015
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  3. ecawt

    ecawt Notebook Enthusiast

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    Good point. This is a clean install of Win10, so that didn't even occur to me.

    Looks like the version # is the same as the new one I downloaded from Intel, so I think I'm OK there. But I have a couple other downloaded (but not installed) drivers, and I'm noticing that the AMD drivers (switching graphics) also have a copy of igdkmd64.sys in it. Perhaps there's an incompatibility there. I'm going to try fully uninstalling both the Intel and the AMD drivers that I currently have and then install just the newest AMD drivers...I'll update later.
     
    ecawt, Oct 13, 2015
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