Does Samsung update drivers or fix bugs?

Been looking at getting a samsung laptop but they have little presence here in the US. Anyone know how reliable they are in fixing bugs and releasing driver updates? The big manufacturers seem pretty decent at releasing fixes and updates, but what about samsung? Am I pretty much buying one of these laptops "as is" and am screwed in the future? Or do they actually seem to fix issues / update drivers?

 

I own a Samsung Ativ book 8 and if I knew beforehand that the support from Samsung was this bad I certainly would have bought something else. It is still a very nice piece of hardware, but I've encountered a lot of issues along the road (drivers, bios updates). It's partially AMD/ATI's fault as well, so I also wouldn't recommend any switchable graphic system (so basically all laptops) with an AMD GPU.

 

I agree that the AMD switchable graphics support has been very bad and probably caused by some Samsung tweaks to the standard AMD drivers to suit the Samsung hardware. Driver support for other hardware has been adequate (most are direct from the relevant manufactuers) but BIOS issues caused a lot of headaches in 2013 when Samsung tried to implement UEFI. It took quite a few months (and cost for fixing bricked computers) for those problems to be sorted and those issues don't appear to exist for the latest (or previous) generation of Samsung notebooks.

I don't know what touchpad is provided on these newest Samsung notebooks. Last year's NP930X5J didn't use the Elan pad that Samsung had been widely using for the previous 2 years and had been fairly well debugged so the NP930X5J users ended up with a very basic driver.

If you want rock solid support then the only route is to get a business notebook from one of the companies with a long list of business customers.

John