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    Front webcam malfunctioned after upgraded

    Discussion in 'Samsung' started by ScottXe, Oct 21, 2016.

  1. ScottXe

    ScottXe Newbie

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    I have a Samsung ATIV Smart PC Pro 700T and upgraded it from Windows 8.1 to Windows 10 and Windows 10 anniversary edition. I discover no front webcam for Skype. The rear camera is working fine but not the front camera. Upon checking Device Manager, I notice there is a yellow exclamation mark on an Unknown USB Device (Device Descriptor Request Failed) under Universal Serial Bus controllers. I have no idea if they have relationship or not. There is no any update drive for camera or webcam. Any suggestion to fix it?
     
    ScottXe, Oct 21, 2016
    #1
  2. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

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    99% of the time these web cams are set up internally as USB devices. So I would say that is an issue. You can try removing the device and then a reboot to see if it initializes.
     
    TANWare, Oct 30, 2016
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  3. ScottXe

    ScottXe Newbie

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    Thanks for your advice! Unfortunately, I tried uninstallation and reinstallation several times without success.
     
    ScottXe, Oct 30, 2016
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  4. Nillhat

    Nillhat Newbie

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    This is a common issue after upgrading to anniversary edition. you can check for solutions from Microsoft site or you can google for it, i found a range of solutions for myself, hope you can get it.
     
    Nillhat, Nov 14, 2016
    #4