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    Laptop Customer Service?

    Discussion in 'Samsung' started by Peon, Aug 27, 2012.

  1. Peon

    Peon Notebook Virtuoso

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    Samsung's customer service varies from terrible (smartphones) to excellent (SSDs), so I was wondering what their customer service is like for laptops.
     
    Peon, Aug 27, 2012
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  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Their computer support is between those two. Many of the support staff could do with developing a deeper understanding of the hardware and software they are providing support for.

    John
     
    John Ratsey, Aug 28, 2012
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  3. Peon

    Peon Notebook Virtuoso

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    That's unfortunate. As someone who's gotten used to business-class support, I don't think I have it in me anymore to teach a CSR about their own product, or to play along with a script. I suppose I'll have to look elsewhere for my next laptop.
     
    Peon, Aug 28, 2012
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  4. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Alternatively, you provide your own support.

    John
     
    John Ratsey, Aug 29, 2012
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  5. Peon

    Peon Notebook Virtuoso

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    That would mean spending my own money to replace dead hardware that's under warranty.

    Or did you mean that Samsung has a program where they reimburse you for the cost of any repairs that you do on your own?
     
    Peon, Aug 29, 2012
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  6. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I mean that you don't spend time trying to get Samsung support to trouble-shoot your problems. You only contact them when you have strong evidence that you have a hardware problem that is covered under warranty (having done your legal homework on the difference between fair wear and tear and manufacturing deficiencies).

    John
     
    John Ratsey, Aug 30, 2012
    #6