NP900X3A-A05 Battery

Hello.

I bought the Series 9 Samsung NP900X3A-A05.

After 3 months the battery went dead. Doesn't work AT ALL.

I bought the laptop in the USA, but I live on the other side of the world.

The local Samsung say they have nothing to do with my laptop.

The Samsung in US say I need to send the laptop to service.

As I live on the other side of the world... that can take up to three weeks. That's 2 weeks and six days more than I can survive w/o my laptop.

Finally reached this page - SAMSUNG's Digital World - Contact Us

But the laptop link there doesn't work.

Although if I get a new battery myself and install it I'll break the terms of the warranty, I don't see many other options, but even when I tried to look online for such battery I couldn't find...

Any ideas?

Thanks.

 

1. Have you tried running the battery calibration option in the BIOS?

2. If you are in one of the countries listed here then the local Samsung service centre should be helping you.

John

 

Thanks for the quick reply.

I tried, but in that process it asks at some point to disconnect the power adapter and when the battery isn't recognized at all by the system the result is... well, it breaks the process obviously.

So that doesn't help as well.

Sadly - not listed.

 

1. It may be that the charging circuit has died, in which case the computer should see the battery. Look at the battery properties using HWiNFO. Does it report any details including a wear level?

2. Then I would be carefully remove the base of the computer (Philips size 0 screwdriver if the same as the newer Series 9s), take out the battery and check it with a meter. Sometimes removal and replacement can fix a connection problem.

John

 

D/Led. Installed. The "smart battery" section in the HWiNFO report is totally empty.

Hmmmm.... should I try this regardless of the result of (1)?

 

I'd definitely get out the screwdriver - the computer can't see the battery at all - the should be able to read the info off the chip even if there's no charge. First, however, poke an unbent paperclip through the hole in the bottom of the computer. This is the battery disconnect switch and may have got stuck. So a poke might stir it back into life. it is meant to automatically reconnect when the mains power is plugged in. If that doesn't fix it (a small chance, but worth trying) then it's time to look inside for any bad connections. Maybe you will find and fix the problem or at least be sure it's the battery (eg 0 voltage between any two terminals). And, if you can't then carefully put everything back and don't tell Samsung.

John

 

The hole that is roughly next to the headphones jack?

Do that with the computer on or shut it down first?

 

Shut down the computer, disconnect from mains and turn it over. There should be a small hole in the base next to a symbol of a rectangle with a '+' and a cross through it.

John

 

There's one hole. Without any symbols.

I'l shut down, disconnect and give it a shot.

Will be back to report later.


Thanks!

 

Well, big-big thanks.

The small hole thing didn't work so I had to open the laptop, removed the batter and put it back to place and... I'm back on the horse.

That simple.

Used the chance and checked now with HWiNFO and I get 28.6% wear level.

What does it mean?

 

Thanks for the update and good news.

1. There might be a sub-standard connection with your battery.
2. The "wear" is the amount of capacity your battery has lost. Run the battery calibration which resets the battery charge chip. The wear may drastically reduce. If not, watch it carefully and get a claim in with Samsung before the 1 year warranty expires (will you be in a location where you can get service before the year is up). One of the X3B owners got a replacement battery because of 28% wear after 3 months. However, 28% wear after a year may be considered acceptable. If you don't need the full battery run time then use the Battery Life Extender option in Easy Settings.

John

 

Will run the calibration thingie.

We'll see where it stands after that.

 

Lost 1%. I'm on 27% wear after the calibration.

Will see how to replace the battery eventually.

Thanks!

I have one more question regarding the Users/windows start up.

Is it something to post here or should I start a new thread?

Thanks again.

 

If the subject is not the battery then it doesn't belong here. Maybe the 900X3A thread?

John

 

Will do.

Thanks.