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    NP940X3L-K01US Bitlocker

    Discussion in 'Samsung' started by tmm0f5, May 30, 2017.

  1. tmm0f5

    tmm0f5 Newbie

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    Hello All,

    I purchased an NP940X3L-K01Us and am having trouble activating Bitlocker using Windows 10 Enterprise. When I try to setup Bitlocker, I get an error after rebooting that says,

    "BitLocker could not be enabled. The BitLocker encryption key cannot be obtained from the Trusted Platform Module (TPM). C: was not encrypted"

    I tried clearing TPM from tpm.msc to no avail. When looking in tpm.msc. I see that it says The TPM is read for use, with reduced functionality. Not sure what that means exactly.

    Anyone have any thoughts?

    Thanks,
    Tim
     
    tmm0f5, May 30, 2017
    #1
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Are there any TPM settings in the BIOS?

    John
     
    John Ratsey, May 30, 2017
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  3. tmm0f5

    tmm0f5 Newbie

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    Yes. There is an on/off. And then a TPM version of 1.0 and 1.x Neither of those settings appear to make a difference.

    Thanks,
    Tim
     
    tmm0f5, May 30, 2017
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  4. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Here's a very old discussion about Bitlocker on a Samsung notebook. Perhaps there's been no progress.

    Do the description / specifications for your notebook claim that there is Bitlocker?

    John
     
    John Ratsey, May 30, 2017
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  5. tmm0f5

    tmm0f5 Newbie

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    HI John,

    I saw that and tried what is suggested (update the bios, bootrec /fixMBR from Windows Recovery Command Prompt, clear TPM, etc.) without success.

    The laptop has a TPM chip and can be seen as working in device manager. I'm just at a loss.

    Thanks for your help,
    Tim
     
    tmm0f5, May 30, 2017
    #5