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    Notebook under warranty after minor water damage?

    Discussion in 'Samsung' started by bodgecat, Dec 14, 2010.

  1. bodgecat

    bodgecat Newbie

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    Hi.

    I recently handed my notebook to the service centre as I was having problems (getting blue screen of death), i mentioned that two of the keys were sticky too. They have identified the problem, and are replacing the hard disk. However they looked at the keyboard and they said that the reason the keys were sticking were that liquid had been spilt on it. They said that it was only a small amount and it only touched the keyboard but it still voided my warranty.

    I have tried argueing that I don't want the keyboard fixed/replaced but they still insist that I pay £60. Do I have a leg to stand on, or does any amount of liquid damage completely void warranty?

    Thankyou
     
    bodgecat, Dec 14, 2010
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  2. davidfor

    davidfor Notebook Consultant

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    Personally, unless they advertise the keyboard as waterproof or water resistant, I don't think you have a leg to stand on. I hope they aren't using that as an excuse to charge you for the drive.
     
    davidfor, Dec 14, 2010
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  3. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    This is one of the grey areas. Liquid on the keyboard might affect the main board but shouldn't, for example, cause the hinges to have a problem. However, some manufacturers will try to use any excuse to get out of their obligations. Others are more flexible.

    John
     
    John Ratsey, Dec 15, 2010
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