Samsung Extended Warranty

Hello all. Since I will be purchasing a Samsung Q35 soon (either the end of March or April depending on the paychecks!) I was wondering about extended cover for the notebook. Whats the cheapest available extended warranty for the Q35 that will cover both accidental damage and dead pixels? I was looking at PC Worlds warranty which covers accidental damage but I wasn't too keen on paying £10 per month for the cover when the total for 2 years would be £240 (compared with £170 for two years with Comet's cover on a similar laptop) so any other suggestions would be much appreciated!

Thank you for your time.

 

There are two separate issues here: Warranty for the hardware against defects and breakdown during normal use; and insurance against events such as theft or accidental damage. Some computer manufacturers provide replacement warranty against defective pixels and some retailers provide the option of having the display inspected before despatch.

You have a one year warranty from Samsung for hardware problems. You can also buy a one year or two year Samsung warranty extension and a one year or three year Samsung insurance.

You would need both the warranty and insurance to cover you against breakdown and damage, but neither will cover you against defective pixels.

John

 

Hi John, I've had my laptop for just over a month now so I take it It's too late for me to purchase the additional 1 year warranty?

 

That looks ok. I'm just wondering if I would really need the warranty. What components would likely go wrong within the space of two or three years? I'll be sure to get the one years free cover anyway but do I get the option to take out the extended cover after the initial year has expired?

The insurance looks good however. Do you have experience of the service offered?

 

I had got a 30 day limit in the back of my mind but I can't see it mentioned on Samsung's warranty web site. Nor can I find my warranty certificate for my X60plus. I don't recall getting an acknowledgement from Samsung. I had better check through a pile of mail.

John

 

A warranty extension gives peace of mind and avoids potentially substantial costs if something does seriously go wrong. What is likely to go wrong? The battery will start dying from day one (they all do, but some faster than others), but isn't covered by a warranty extension; the optical drive is the least reliable mechanical component but hard disks sometimes die (but I think you should be able to pursue that directly with the HDD manufacturers who give warranties of at least 3 years from the date of manufacture), keyboards can give problems, hinges can get loose, power supplies can blow up, fans can wear out, ports and internal connectors can get loose and casings can crack, all under fair use conditions (that list is made up of personal experience from the past 20 years).

But fair use can vary widely. I almost always have my notebook sitting comfortably on a desk but my children tend to use laptops as laptops and suffer more problems with wobbly screens, broken power supply cables and loose ports (stressed by cables hanging from them). The Q35, being relatively compact and light, should be less likely to suffer from problems compared to bigger notebooks.

Standard components such as the ODD and HDD are easy to source and replace with whatever is is newer and better. The keyboard is easy to swap provided you can track down a spare (probably around £50 including delivery) while bodywork can be fixed with araldite or superglue (but I've only needed to do this to Dells). Fixing a broken display would be expensive. It would be cheaper to call the notebook a desktop and plug in an external monitor.

I have been processing a replacement ODD for my X60 plus but this was directly with the Samsung optical drive people and the process has gone smoothly even if a little slowly (spare LightScribe drives are only just arriving in Europe now, but I was given another ODD as an interim arrangement). I consciously chose to handle the ODD as a separate issue to avoid having to send the whole computer back since I needed to use it.

I don't have the Samsung insurance so I can't comment on it. In theory, my computer (which one?) should be covered for fire and theft under the household policy but I can't recall the extent of accidental damage cover. But be forewarned that many policies don't cover theft from vehicles. The best insurance against theft is camouflage.

Oh dear! Another of my long essays.

John

 

In most cases you get till the end of your 12 month manufacturer warranty to extextend it, as long as you do it within that time frame you should be fine!

 

I have checked with someone who sells Samsung notebooks and warranties who confirmed this.

John

 

Thanks thats absolutley great information! I'll likely take out both policies considering I will be moving the notebook around a lot. I sell insurance on laptops for a living as well at the moment but I was unaware on the situation with ultra-portables as to build quality and breakage.

I use that piece of mind line rather a lot as well!

 

I dont think you'll have any problems with the build quality of the Q35, samsung make the best built laptops ive ever used, but as for insurance, thats always sensible!

 

Just to double check; the extended warranty offered at:

http://www.digiuk.com/productdetail...&f2=&f3=&f4=&f5=&f6=&f=2&t=15&ms=&k=&s=0&gt=#

Can be used on any Samsung laptop regardless of reseller?

 

Hm...I'm not quite sure I understand your question. If it is a Samsung laptop, the manufacturer = Samsung. If you meant if it can be used with any Samsung model, the "more info" section says "For notebooks up to the value up to £1000 including VAT" so unless you've got a very expensive model, it should be ok as far as I can tell.

 

Thanks for pointing that out. I made a massive error there. It wasn't supposed to be "manufacturer" but rather "reseller". It was just incase the insurance would only be compatible with notebooks purchased from DigiUK.

 

You could check with DigiUK, but it should work with any eligible Samsung product. All you get is a certificate in an envelope. You then register the extended warranty with Samsung.

John

 

Sounds perfect!