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    Samsung Returns - S7 i7 replaced with i5 model

    Discussion in 'Samsung' started by Hopeisimpt, Feb 21, 2012.

  1. Hopeisimpt

    Hopeisimpt Notebook Enthusiast

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    Hey guys,

    I had a Series 7 S01 UK, i7 8GB model, however the hard drive failed and it had to be returned. Samsung authorised a replacement but have sent me back a lower specl A01UK version that has an i5 processor and 6GB of ram.

    Are they allowed to do this or should I send it back and demand a proper replacement?

    Thoughts?

    Thanks
     
    Hopeisimpt, Feb 21, 2012
    #1
  2. Luterin

    Luterin Notebook Evangelist

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    I would NOT let them get away with this. No chance in hell. I would never accept a substitution that has worse performance than what I originally bought. Only thing I might be agree to is if they upgrade anything, depending on what it is.
     
    Luterin, Feb 21, 2012
    #2
  3. sean.e

    sean.e Notebook Consultant

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    Looks like they replaced it with an S09 model? I didn't know there was even a 15" S7 that came with i5 instead of i7.
     
    sean.e, Feb 21, 2012
    #3
  4. Ephelant

    Ephelant Notebook Consultant

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    That's outrageous - I would demand one with equal specs.
     
    Ephelant, Feb 21, 2012
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  5. yknyong1

    yknyong1 Radiance with Radeon

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    This is ridiculous and unacceptable coming from Samsung. Post this issue on Samsung UK Facebook page and I'm sure they will scramble to send you the correct spec replacement (bad publicity does wonders for Samsung BTW).

    When was there an A01UK model?
     
    yknyong1, Feb 21, 2012
    #5
  6. Hopeisimpt

    Hopeisimpt Notebook Enthusiast

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    I called them to indicate my utter displeasure at the situation. They are out of stock of the i7 models apparently. However, I find it incredible that rather than discuss with me the options regarding the fact they were out of stock, they just sent me an inferior model back, presumably in the hope I wouldn't notice.

    I asked for a part refund to get back the difference in value of the machines but they refused. I have therefore requested a refund. Not happy.
     
    Hopeisimpt, Feb 21, 2012
    #6
  7. Hopeisimpt

    Hopeisimpt Notebook Enthusiast

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    Hopeisimpt, Feb 23, 2012
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  8. yknyong1

    yknyong1 Radiance with Radeon

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    yknyong1, Feb 23, 2012
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  9. XtremeProject

    XtremeProject Notebook Consultant

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    It's PR if they fail this. Samsung will look really bad.
     
    XtremeProject, Feb 24, 2012
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  10. Hopeisimpt

    Hopeisimpt Notebook Enthusiast

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    Hopeisimpt, Feb 24, 2012
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  11. Ephelant

    Ephelant Notebook Consultant

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    Nice move.
     
    Ephelant, Feb 24, 2012
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  12. yknyong1

    yknyong1 Radiance with Radeon

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    Samsung waiting for PR disaster. So dense.
     
    yknyong1, Feb 24, 2012
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  13. Hopeisimpt

    Hopeisimpt Notebook Enthusiast

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    Hopeisimpt, Mar 2, 2012
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  14. yknyong1

    yknyong1 Radiance with Radeon

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    Their FB wall is flooded with Android ICS user requests. So yours got buried.
     
    yknyong1, Mar 2, 2012
    #14