Samsung Series 9 Anti-Theft system lock

I've reset CMOS on my 900X4D recently and upon powering the laptop up the screen says that Intel Anti-Theft technology has locked the system up due to a detected platform attack.
It asks me to input a password which I've never set up. I'm attaching the screenshot.

I'm taking the laptop to the rapairshop tomorrow anyway, but is there a default password I'm not aware of? That'll save me a trip there. Any help is greatly appreciated.

 

I've never seen anything similar happen.

You will have to get Samsung to fix it. If a password was easily available that would clear this then the anti-theft system wouldn't provide protection against theft.

By the way, how did you reset the CMOS? We are unclear on the best procedure for these notebooks.

John

 

The usual way. Unhooked the CMOS battery, disconnected PSU and the main battery and then kept pressing the power-on button for about a minute.

Windows 8 Advance Startup Options somehow corrupted the UEFI BIOS. It wouldn't let me boot into BIOS or recovery options by pressing F2/F4. In fact no F buttons seemed to have worked at all (ESC, F1-F12). That's why I decided to reset the BIOS in the first place, by disconnecting the CMOS battery.

I've had this laptop for about 20 days now. It should be under warranty still. Though I'm a bit worried now they'll think I did something to it by opening it up.

 

You've encountered a variation of the bricking problem.

Samsung should willingly fix it (it's becoming an all-too-familar problem for them) but to be on the safe side don't tell them that you've been inside. There aren't any seals.

John

 

Thanks John. So I went to Samsung's official repairshop. The guy took my laptop to one of their IT geniuses who then directed me to my.absolute.com. Apparently the laptop came with their Data protection software. Since I didn't activate any passwords, i had to call their global support centre. Ther helped me to successfully unlock the laptop with a DEFAULT password. There is one after all!

Now my laptop is up and running again.

If you think it's safe to post the password here I'll do it!

 

I spoke too soon. Even though the laptop boots up properly, I am encountering a boot error 0xc0000001 now.

The BIOS is still inaccessible. It looks like Windows 8 has written something into it which prevents me from booting into BIOS and adjusting settings.

Now I can access UEFI settings from the error screen, however, it wouldn't boot into the DVD like it used to before. The systems seems to ignore any bios settings set.

 

The pointer about where to look is sufficient.

Did you try changing the settings mentioned in this post. The values that will work for you may be different.

John

 

Unfortunately, none of them seem to have worked. I've just left my laptop with Samsung again. They'll try and fix the BIOS, not sure how exactly, seeing that usually it requires the exchange of the whole M-board. And they also promised to reinstall the system.


Anyway, here's the pointer to the default password.
http://alturl.com/vp378

 

Hi hypnorino! I got the same problem with my HP Laptop and the customer care representative said that if I didn't provide them the password, they will renew my Laptop's mother board. Then I saw your post. The default password worked! Thank you so much!!!

 

Hi.
Same problem for my Samsung ultra book 5 series.
Can I get default password.
If possible please send to my mail.
[email protected]

Thanks

 

dear Friend,

this is raju, my samsung ultra book series 5, having same problem, and i'm trying to contact support center, but not getting proper answer, please help me to find solution, my mail I.D is [deleted by mod] so please reply me in this mail.

Edited by mod:

The email address was removed from this post in order to save member jagannadaraju from an onslaught of spam. Please contact the member by Private Message instead.

 

Dear Friend,
I'm also facing same problem, and trying to contact customer support but no use, please could you help me to solve my problem, by giving the default password, because i didn't activate any password. so please help me,
waiting for your reply

 

Did you try looking at the link in the last post (#8 above) by Hypnorino?

It shows a 6 digit code.

John

 

Dear John,
in this link i found only 123456 in different images, i don't know i may missing something, but as per Samsung service Engg. need to replace the motherboard, so please help me find solution, otherwise i have to change motherboard

 

Did you try those numbers as the default password?

If you aren't being asked for a password then maybe you have a different bricking problem.

John

 

Yes, i tried with those numbers for user password,
still it is giving same message as follow. what i have to do next step

Intel ® Anti-Theft Technology system lock due to: Platform Attack Detected
Time left to enter Password: 3153 seconds
Please select one of the following for platform recovery:
1 – User Password
2 – Server Token Password

Select one of the above options to proceed …

 

I have no further suggestions.

John

 

thank you, thank you for this info, you just saved me 900USD!!!

 

I had the same problem today!!!! This forum saved me. The dafault password worked in my samsung ultrabook.
Thank you very much!

 

I had the same problem today in my samsung ultrabook.

Please inform me the default password to my mail [email protected]

 

From these:
Now my laptop is up and running again.

If you think it's safe to post the password here I'll do it![/QUOTE]

Hi, I need your quick help. I cant get through to Global Support Centre by email or call.

 

I have the same problem and I cant get through to Global Support Centre by email or call.
how do you do solve the problem ?

 

Did you read the whole of this thread including the 8th post?

John

 

doesn't work

 

Pls i am having the same problem and what did you do to resolved the problem?

 

Intel r anti-theft technology system lock due to: platform attack detected. Time left to enter password: 2925 second. Pls select one of the following for the platform recovery: 1- user password, 2- server token password: and none is working and it failed and I didn't created any password for thi, I have the same problem today and pls anyone that can help me with default password to reset it. Here is my email: [email protected]

 

I have a Samsung series 5 NP530U3C A04UK model. My laptop was working fine until Friday evening, when I put the laptop in sleep mode and now on Monday morning, the PC is throwing error reported here - Intel Anti Theft Technology system lock due to : Platform attack detected. I tried giving default password in post 8 against user password or server token password, but does not seem to help. I don't remember registering for this service at all. What is the recommended steps ?

 

Hi, im having the same issue with my laptop. Can you email me the default password at [email protected]? I really appreciate it if you can help me. Thanks

 

Hey.. Are u still having the same problem?

 

Hi.. Have you any idea about a default password? I am currently facing the same problem

 

Hi Danielle19, I am having the same problem. Can you pls tell me what the default password is? Tqvm..

 

Hi, can you plz tell me what the default password is? Many thnks!

 

My Laptop has been locked by the system since 2 weeks ago. I went to a service centre and was told that I need the default password from McAfee to unlock my laptop. I anyone can help me solve this issue since I have important contents in my laptop. Tqvm!

 

Hi friend,



İ have samsung series 5 anti-theft system lock problem. i need a bios password for unlook my pc.

so how did you solve the same problem..

Can you help me.

 

you can use the default password to boot your system.

 

I found the solution,
I contacted Mcfee customer service, the officer directed me to Absolute software
The last customer representative told me that there are 3 ways to remove the lock

1) Default password: 123456
2) You have created your own 4-6 digit password
3) The last time you call your customer representative, you will create an admin password

I used the second way. Because default password did not work. I bought my computer three years ago.
I probably tried to create a 4-6 digit password and opened my computer.

 

Is there a default password other than 123456? If so I would really appreciate it if someone could email it to me. I am having the same issue and have spent several hours on the phone with Intel Anti Technology and Samsung with no results. Thank You! [email protected]

 

Hi.. can pls explain a lil bit more about the second solution? I mean did u press 4 - 6? Thanks!!

 

I think that person meant a password between 4 and 6 digits in length.

John

 

Could you ore someone send me the DEFAULT password please? I have the same problema with my Samsung NP900X4D. Thank you!

 

Some posts were reported, so just to make things clear:

Forum rules:

The 'default password' does not fall into that category. After all, no password has been set by any user, current or previous. A stolen laptop would have a very different message, this being merely a hash check kicking in due to Samsung's faulty firmware.

If 123456 does not work then either a real password has been set, in which case you cannot ask for further help in this forum, or it has been firmware-corrupted, in which case you should look in the ' Samsung accumulated Unbricking solutions' thread.

Btw, bought one the affected systems myself and was aware of the defective firmware, so made a 1:1 backup of the still-working bios and added an eeprom socket to the board:

Spoiler: Samsung NP900X4C - socketed bios eeprom

Funny thing is that the full content of the bios is copied into memory during boot for improved performance and sparing the eeprom from read+write cycles (shadowed), so while the system is running the physical chip can be removed (and swapped for a different one). Could also change the eeprom for one that has hardware-pin vetoing powers; regardless of the software setting these will be permanently write-protected when their wp pin (#3) is set to 'On'. A chip like that is vaccinated against firmware corruption, yet it does prevent any further bios changes via the menu. Perfect security against any virus, though.

 

The default password "123456" worked! I knew that no password had been set. Thank you!

Regards.

 

Having problem with my samsung ultra book series 5, keep asking me to enter the password..need assistance.