Serie 7 NP700Z5A S04DE just freezes

Hi,

i got my Samsung Notebook back from repair (couldn't start it anymore after just 10 months. In this time i used the Laptop maybe 6 times.). They had to change the mainboard says repair description. Now i thought everything is alright but it just freezes completely from time to time (have to hold power button for 5 secs to reset it, otherwise it wont restart or react). Has anybody had this problem before? Also i can't acces the bios anymore. Before repair i could, now i don't know how to get in bios.
I'm about to send it back for repairing again after calling Samsung tomorrow. Anybody knows if i can return it to Samsung and buy another one by paying up the difference to a new one?

Thx for ur help

Greets

 

I've not heard about people being able to trade in a defective Samsung computer for a newer one.

Do you know what work was carried out during the last repair? If you can't get into the BIOS then this next repair should involve a mainboard swap.

John

 

They swaped the mainboard on their last repair and after that i can't get into bios anymore and it freezes completely from time to time ;-(. Had the freezes yesterday after about 2 minutes and so on.

 

There have been a few instances of people being unable to get into the BIOS, usually with Windows 8 + UEFI but I can't remember the specific models. I presume you know that the timing of the F2 key press is quite critical - the time slot is short if Fast Boot is enabled. I tap the F2 key 2 or 3 ties per second starting immediately the computer is turned on / reboots.

John

 

Well i have windows 7 installed and what is uefi, just heard of it. I tried F2 but perhaps i didn't hit the right moment. But i don't think the freezing problem is solved in bios anyway, so i better return it once more to get it fixed. Just have 1 month waranty left i think (it is 1 year waranty by samsung?).

Loopi

 

Ok tried hammering the F2 button and it worked. Thx a lot for ur hint. Saw the UEFI Thing in Bios and it's disabled anyway. SO just the freezes left .

 

Thanks.

If they have already changed the mainboard then my suspicion would next fall on the HDD or its connector. Examination of the HDD SMART data might give a clue (but might not if the problem is with the controller or connector).

John

 

Thanks a lot for ur help, i just returned the laptop today to get it repaired agein, hopefully it works more stable afterwards. I give an update when i got it bach.

Loopi