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    Sub-standard repair work

    Discussion in 'Samsung' started by Tinselworm, Nov 30, 2008.

  1. Tinselworm

    Tinselworm Notebook Deity

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    i got my samsung R20 back today, the cover over the HDD does not fit and keeps popping off, what am i supposed to do?
     
    Tinselworm, Nov 30, 2008
    #1
  2. whizzo

    whizzo Notebook Prophet

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    send it back, get a refund, buy something else.
     
    whizzo, Nov 30, 2008
    #2
  3. Tinselworm

    Tinselworm Notebook Deity

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    its 1.5 years old, i just sent it away to be repaired... but is warrantied until 2010
     
    Tinselworm, Nov 30, 2008
    #3
  4. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Why doesn't it fit? Is the HDD installed correctly? The cover should latch on even without the fixing screws.

    Unless it is easy to fix yourself, then it's time to call Samsung and tell them that the work doesn't done properly and you expect the work to be corrected without delay.

    John
     
    John Ratsey, Nov 30, 2008
    #4
  5. Tinselworm

    Tinselworm Notebook Deity

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    the HDD is installed correctly, however they replaced the top half of the bottom section of the laptop. it wont even slide on, if you try to force it flat then the holes are misaligned and it pops up quickly. (taking pictures) it also came back to me with an acer SD card thingy?
     
    Tinselworm, Nov 30, 2008
    #5
  6. Tinselworm

    Tinselworm Notebook Deity

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    This is the screw hole
    [​IMG]
    This is where it aligns if you hold it in place
    [​IMG]
    This is how 'flush' it sits
    [​IMG]
    [​IMG]
    And here is my complimentary new SD Slot protector (they didn't keep me old or give me a new one for the expresscard slot)
    [​IMG]
     
    Tinselworm, Nov 30, 2008
    #6
  7. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    That looks like bad reassembly.

    You can use the email link on the Samsung Support FAQ page to send those photos to their technical support, then follow up with a phone call. I would hope they will respond quickly.

    John
     
    John Ratsey, Nov 30, 2008
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  8. Tinselworm

    Tinselworm Notebook Deity

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    i hope so, i need this for school and i dont want things falling out in my bag
     
    Tinselworm, Nov 30, 2008
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  9. Manic Penguins

    Manic Penguins [+[ ]=]

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    Have you tried reseating the HDD?
     
    Manic Penguins, Nov 30, 2008
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  10. Kiwibru

    Kiwibru Notebook Geek

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    Did they use a 12mm thick HD instead of a 9mm thick drive? That would cause the cover to do what it's doing...
     
    Kiwibru, Dec 7, 2008
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  11. Tinselworm

    Tinselworm Notebook Deity

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    it is the same one as it was before, unless they gave me the wrong cover then i cannot see what it could be
     
    Tinselworm, Dec 8, 2008
    #11
  12. Tinselworm

    Tinselworm Notebook Deity

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    just as a follow up, it seems that they don't care about the hard drive cover. i reinstalled Vista last night and Vista recognises the graphics card as an ATI Radeon X1300, not the Radeon Xpress 1250M that it should be...?
     
    Tinselworm, Dec 10, 2008
    #12
  13. Tinselworm

    Tinselworm Notebook Deity

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    i wouldnt normally triple-post but i just noticed that the cover on my DVD drive is sticking out at one end by a few mm
     
    Tinselworm, Dec 11, 2008
    #13