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    Touchpad issue with NP900X3D

    Discussion in 'Samsung' started by satwikpanda, Dec 16, 2012.

  1. satwikpanda

    satwikpanda Notebook Enthusiast

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    So I just got myself a 13" series 9. There's a niggling issue with the touchpad.
    After resuming from sleep it will sometimes refuse to respond.
    Everything else works and the only way to get rid of the issue is to reboot.
    Even pressing ctrl to highlight the position of the cursor works. But it won't actually respond, or show up.
     
    satwikpanda, Dec 16, 2012
    #1
  2. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    Are you running the Samsung factory image or is this a custom install? Windows 7 or 8?

    My NP900X3D doesn't have this issue. Although it came with Windows 8 Pro, I am running Windows 7 Ultimate on it instead.
     
    Thors.Hammer, Dec 16, 2012
    #2
  3. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    That problem used to occur with the touchpad driver from some months ago. Use Easy Software Manager / SW Update to get the latest driver.

    John
     
    John Ratsey, Dec 16, 2012
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  4. satwikpanda

    satwikpanda Notebook Enthusiast

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    The SW Update doesn't detect any updates for my touchpad driver though. No custom installs here, stock win 8 that came with the notebook.

    Edit: There are newer drivers for win7 on the samsung site which aren't detected by the update for whatever reason. Downloading now to see if it fixes anything.
     
    satwikpanda, Dec 18, 2012
    #4
  5. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Version 11.7.2.1 works best for me (Windows 7) but I don't know where it is still available for download.

    John
     
    John Ratsey, Dec 18, 2012
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  6. satwikpanda

    satwikpanda Notebook Enthusiast

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    Updated drivers. Issue still persists. Any thoughts?
     
    satwikpanda, Dec 19, 2012
    #6
  7. BobbyVan

    BobbyVan Newbie

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    Curious if this touchpad issue was ever resolved for anyone who had it. I just received my NP900X3D a few days ago, and have had the same problem. Thanks.
     
    BobbyVan, Jan 30, 2013
    #7
  8. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Is the BIOS up-to-date? Use the BIOS Update utility (link in this thread) to check.

    John
     
    John Ratsey, Jan 30, 2013
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  9. BobbyVan

    BobbyVan Newbie

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    Just updated BIOS. Thanks for the tip. Hope it works out!
     
    BobbyVan, Jan 30, 2013
    #9
  10. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Please give us an update after a few days.

    John
     
    John Ratsey, Jan 31, 2013
    #10