samsung r580 wont hibernate

I have the i3 version and have a couple problems:

1. when I press the power button to hibernate the screen goes black for a few seconds, but then turns back to the display with no changes. I have the "when i press the power button" properly set to "hibernate".

2. the comoputer does not hibernate/sleep when very low on battery, it just dies, requiring me to restart the computer from scratch when plugged in. Im assuming this isn't normal because I lose my entire session when this happens.

Any questions or suggestions?

 

1. What does My Computer > Manage > Event Viewer > Windows Logs contain for the time when you are trying to hibernate. The logs may provide a pointer to what is causing the problem.

2. Are your drivers up-to-date?

3. Try disabling hibernation, rebooting then re-enabling hibernation.

John

 

1. I have Windows Logs > Application errors 2-3x per second with Event ID 100 and Source: Bonjour Service.

There is a Windows Logs > System event that occurs whenever I try to hibernate. When I press the hibernate button it says The McAfee Real-time Scanner service entered the paused state. (7036) and when the screen comes back a few seconds later it says The McAfee Real-time Scanner service entered the running state. (7036).

 

2. I have tried re-installing all the new drivers before.

3. What do you mean disable hibernation? You mean like a service? Or just turn off the hibernation option and restart

 

Bonjour Service seems to be Apple. Do you have any Apple software installed on your computer? It may be continuously searching through the network and stopping the computer from sleeping. Can you find this process in Task Manager and kill it and then try hibernating.

I think this is reporting what is happening, not the problem.

I can't find a simple setting on Windows 7 but you can follow Microsoft's instructions here.

John

 

If what John suggests doesn't fix it, have a look at Question: How to make Win7 sleep even if there is an audio stream open?. The command "powercfg -REQUESTS" will tell you what is preventing sleep and probably hibernate from happening. An obvious suggestion in there is the media sharing. But, this shouldn't cause the crash when the battery runs out.

Also, the events to look for in the event log are:
- System: Source = Kernel-Power or Power-Troubleshooter
- Application and Services/Microsoft/Windows/Diagnostics-Performance/Operational: Task category = Standby Performance Monitory

Those tasks will tell you a lot about what happened, when and how long it took. The "Power-Troubleshooter" is probably the one that you want as it should tell you what woke the system up.

 

See also the Multimedia settings near the bottom of the list of Advanced Settings of the Power options.

John

 

John: hibernation using the Windows fixes did not work.

David:
1. The cmd box returned that the Realtek HD Audio driver has an audio stream that is currently in use.

Using the forum post's solution I entered: powercfg -REQUESTSOVERRIDE DRIVER "SoundMAX Integrated Digital HD Audio" but this did not fix the problem.

2.
I get Kernel-Power - Event 42 - System is entering sleep but only when I have set the power button to sleep mode, not hibernate.

No standby Preformance Monitoring errors occur when I fail at hibernating, but there are errors in the past like:

This driver caused a delay during standby while servicing a device:
Driver File Name : \Driver\tunnel
Driver Friendly Name : Microsoft Tunnel Interface Driver

and

This driver responded slower than expected to the resume request while servicing this device:
Driver File Name : \Driver\nvlddmkm
Driver Friendly Name : NVIDIA Windows Kernel Mode Driver, Version 187.87

But most are just Windows has returned from sleep. All of the above occur when I come in and out of sleep, not hibernation.

3. And all of the Power- troubleshooters are Event ID 1 and say the system has returned from sleep.

John:
My settings are allow computer to sleep for both battery and plugged in.

Im going to restart now after all this and see if there are any changes.