urgent - sort of - Help replacing

Hi, my q310 is overheating and i think samsung might have finaly figured that their is a problem with it, they are getting a technician or someone to phone me about getting it repaired soon.

The thing is, that i don't want it repaired i would like a rma so i can goto john lewis and say " heres a rma please replace my laptop" as i need it asap. Could anyone tell me if this is possible and how i could ask for it.

also what are my rights, am i entitled to a replacement or something.

thanks in advance

 

how long have you had your notebook?

Regards

John.

 

12 days now

 

Did you take it back to the shop last week or something, i cannot remember.

regards

John.

 

Normally they replace notebooks that go wrong in the first month. That's what happened to Pillowshot. Once you can get Samsung to agree that there is a problem then they should issue an RMA number.

John

 

yep and they said it should go up to 70 at idle!!!, hence why i contacted samsung.


cool, hopefully i will get a rma, i will push them for it.

 

which temperature went up to 70 at idle?

I'm just wondering. the highest temperature on mine at the moment is 58 on the gpu and my q310 has been on for a while sitting on my bed not a flat surface.

 

the graphics card,

heres my time log from cold for the graphics card at idle on a hard surface

3 minutes 50 seconds 50C
9 mins 56C
13 mins 60c
19 minutes 40 secs 65c
23mins 30 secs 67c
25mins 45 secs 68c

 

mines been on for a lot longer than that and it's never been that high I think. Hopefully that means I won't be having any problems with mine.

 

my next question should probably be in the temperature thread but it will help me when they phone tomorrow as they didn't tonight, could you tell me what processor and hard drive you have please

thanks

 

below are idle tempratures, tell me if they are wrong! or your not on the list.

It looks like it maybe difference between the Q210 and Q310 cooling system.

Q310 : fredted40x - cpu 44c - gpu 62c P8600
Q310 : orca1 - cpu 44c - gpu 62c P8400
Q310 : pillowshot - cpu 38c - gpu 47c P8400
Q310 : Wizard Of Oz - cpu - gpu P8600

Q210 : TinderboxUK - cpu 31c - gpu 44c P8400
Q210 : Manic Penguins cpu 31c - gpu 44c P8400

 

the processor I have is the p8600 (2.4Ghz) and the hard drive is a 320 fujitsu drive.

I got mine from john lewis too and as far as I can tell they only do one model of the q310 there.

I'm going to let mine cool down a bit now and then restart it on a flat surface so I'll post my flat surface results somewhere a bit later so you can have a better comparison with yours.

 

thats proper strange, yo would of thought the q310 would run cooler, thanks wizard of oz will look foreward to results
might even think about returning it and getting the q210, will be a pain thought as i have just got my case for the q310

 

I thought the q310 would be cooler as well!

Am i the only one with a Hitachi 320gb hdd?

Regards

John.

 

I have the Hitachi 250GB drive.. I think I'm the only Q310 owner here with a Hitachi drive.

 

i have fujitsu.

Whenyou say you graphics only heat up to 44 is that with the help of the fans, do your fans keep on speeding up when doing light work?

thanks

 

The fans come on and off every few minutes at idle , the gpu is between 43-46c , mostly on 44c

Regards

John.

 

OK, I've attached my temps here and in the temperature thread.

It contains the initial temps on start up, then on 30mins and finally 1 hour, idle on the samsung optimized battery settings with all stock settings nothing changed at all.

Oh and I find that my fans speed up every now and then, i haven't really checked how long between speed ups though.

 

It look like 35 cpu 49 gpu , i will take the 30min one, as whatever you have the notebook on will start to heat up and affect the readings, as the fan will be pulling in already warm air.

Q310 : fredted40x - cpu 44c - gpu 62c P8600
Q310 : orca1 - cpu 44c - gpu 62c P8400
Q310 : pillowshot - cpu 38c - gpu 47c P8400
Q310 : Wizard Of Oz - cpu 35c - 49 gpu P8600

Q210 : TinderboxUK - cpu 31c - gpu 44c P8400
Q210 : Manic Penguins cpu 31c - gpu 44c P8400

I am not 100% certain of Manic Penguins idle temps, but i think they are very close to mine.

Also there might be a difference in temprature between different HWmonitor version, I use v1.11.0

regards

John.

 

ok, thanks wizard, i might try and return the notebook then, as i can have the fans speeding up evey couple of minutes i will try a different manufacturer as its too disturbing when im in silence at a lecture or something and i will also rty integrated graphics, will let you know what samsung say about the temps tomorrow

 

Hi.

Were you reaching 70c when running in silent mode, do the fans run at all?

I will try my Q210 in silent mode and see what happens.

regards

John.

EDIT : results on idle, silent mode for 10mins, no fans cpu 38c gpu 50c

 

yep i get 70 in silent mode and then the fans take it bakc down to 64 and then the temps just rise to 70 again, in normal it used to keep kicking in the fans at 58 but its now kicking the fans in at 60 something in normal mode so somehow its changed

 

Hi.

I just did some vigorous web browsing for 10mins in silent mode and my cpu 43c gpu 54c the fans have been off for 20mins , as i had did the previous idle test.

regards

John.

 

woot, i just went into john lewis today, i pretended i knew technology but said that i rang samsung and they said to get john lewis to ring them for a rma ( i said to john lewis " i hope you knew what that was because i dont'") and becuae i knew about the rma they just replaced it for me and they are going to ring samsung and get the rma themselves as samsung doesn't give the rma to customers.

lol they didn't even check if the laptop was in the box. I think they just wanted to get home

hopefully it was just that one that was faulty and not the whole batch that john lewis has. Will update later

 

Hi.

So did you get a refund or a new Q310 ???

Regards

John.

 

they offered me both, i was going to get a refund but at the last moment i changed my mind and got the q310 again?

Do you think good or bad decision?

 

Hi.

I thought you had the Q310?

Just hope this one runs cooler!

Regards

John.

 

soz pressed the wrong button i have got the q310, i hope it will as well.

will post the temps in about an hour, just letting the temperatures stable now as its just gone through all the recovery rubbish.

 

Freudian slip or what! , do you secretly want a Q210

Regards

John.

 

lol, i was looking at the Q/P210's but the q310 is about the right size for me, one point i nearly decided to get rid of the old overheating q310 and get a q210, i only changed my mind right before he procesed the refund.

There is no difference at all, apart from the fans being a bit more quiet, the graphics still heats to 59 when at idle and instead of the fans at silent coming in at 69-70 they now turn on at 63