AVG Update installs Virus????

My AVG free thing is about to end, so I upgraded to the new free version.

I downloaded the new version
Uninstalled the old one
I went to install the new version after restart and everything is fine.
I click update, and than tons of messages come up asking me if I want to heal or send the object to the virus vault.
I keep clicking move to vault, and the system freezes
So i power off manually
Than on restart the system no longer shows the XP login, it goes to black screen and asks me my password
No matter what I cant get in that way
I need to get in through "Last known good configuration"

I managed to uninstall the new version and put the old antivirus back
and now it has pulled up 14 or so files which are problematic (Its still scanning)

What is going on?
I just scanned earlier today and nothing, Is the new AVG download infected?


I really need my laptop because it has CS3 on it, and CS3 refuses to install on Server 2003 for some reason.

Anyone else having problems????

It seems to be finding everything with "MSVCR71" in it to be a virus
Any ideas on what that is???


K-TRON

 

Where did you download it from? I doubt it was actually a virus. I get a lot of false alarms with avast when i download updates, i think it has something to do with the updates being patched on to your computer. I'd try individually scanning each sketchy file, then re apply the updates. If you are using vista, I'd highly recommend using avast over AVG, I'll even give you a home premium license key that my girlfriend didn't use.

 

Okay
Now it is not letting me logon
It keeps saying it cant check windows license manager or something, and logs me right off before windows loads
It says error code 0x8007007e

this is so annoying

K-TRON

 

I use AVG Free 8.0. Almost no problems so far, with an exception of getting a timeout when updating sometimes.

Additionally, from time to time, I get the latest CureIt (DrWeb, freedrweb.com) and perform an express scan. Usually, there's nothing to report.

P.S.: When I need a new version of AVG, I always download from their official site.
P.P.S.: Recently, my current AVG installation informed me about AVG 8.5 availability, I will be checking it in a couple of days.

 

K-TRON, does Safe Mode work for you?

 

I downloaded it from AVG's site, and now my system will not turn on

No it doesnt, it still comes up with the error message 0x8007007e

K-TRON

 

It finally worked in safe mode
but the error MSVCR71 keeps coming up when i click anything
and nothing loads

What to do ?

K-TRON

 

From what I can find in Google, it looks like AVG has moved 'MSVCR71.dll' to its Vault and this is causing troubles.

See here:
http://www.avg.com/faq.num-1579?srch=user32#faq_1579

HTH

P.S.: This, however, applies for AVG 7.5... It says that you have to disable AVG services, if you are using different version, there should be different names for services.

 

I tried that and none of it worked
If I put the windows disc in the drive and select REPAIR
will that fix it?

And will I loose my software/files?

K-TRON

 

I don't really know, I've never done that. Usually, I simply backup the data and reformat system partition. I have to reinstall all the software after that.

 

Wow. This thread went from "Interesting AVG problem" to FUUUUU- in 10 posts.

 

0x8007007e signifies that your missing a dynamically linked library. AVG probably yanked a library it thought was infected.

Can you re-install Windows, or is it imperative that this install works?

 

yes, it must have mistaken a dll file for a virus, as it executes through windows like a virus would. this must have been caused by associations of avg with dll's and windows components.

 

Weird. I use AVG 8 Free, with no problems. You could always go in with a Linux LiveCD to grab your data and move it to external storage, if it comes to that.

 

You can try a repair if it was a windows .dll file

 

Repair feature validates windows files - primarily start-up ones but also other critical files - will not overwrite any user files/info. Have done before on XP and also on Vista when software has done something it's not supposed to.

 

hey k tron

Would it work if i installed avg 8.x on my computer and uploaded the missing file you need ? then i should work fine right? if so PM me and ill do it right away

 

I used the repair function on the windows disc
I can now login normally, however none of my major programs work

When i click on word, it opens fine, but when I click on Adobe CS3, autocad, rhinocerous, or any program which involves visuals the software doesnt load

I still get the "The application has failed to initialize properly (0xc0000034), click on okay to terminate the application"

Any ideas, I am kinda screwed. I need to at least load Adobe CS3 and autocad, so that I can close my license, so that I can use it when I reinstall windows. If I cannot open Adobe or Autocad, I will be forced to buy another CS3 and autodesk license, which could be hundreds of dollars.

Please help guys, I know nothing about software

K-TRON

 

It must have snatched a load of system dlls...

Can you get in touch with Adobe/Autodesk's support, maybe there's a way to transfer your license without starting them?

Or, see, if you can open AVG and take the dlls out of its Vault.

 

I can't speak to the problems the OP is experiencing, but I will say that after upgrading to AVG 8.5, I noticed one odd feature that was recently (I was several versions behind, so not sure when this came into play) introduced into AVG's anti-virus app.

I have a development web server that I run on my local machine at port 8080. After the upgrade to 8.5, I kept encountering error messages when I ran my dev web server. The development IDE seemed to think that something else was occupying port 8080. Using SysInternals TCPView I couldn't find any process that was active on that port. This really got me concerned. Just to verify that something was listening on 8080, I telnete'd to that port, and sure enough, something accepted the connection request. Then I looked a little harder in TCPView, and I saw for only a brief split second that when I telenet'd to 8080, some process called avgnsx grabbed 8080 and then disappeared.

I went to AVG's site, and in their forum, some people were discussing this same situation. It appears that in recent versions, AVG has implemented a new feature called LinkScanner for protecting against web-based malware, drive-by downloads and the like. As part of this feature, the AVG app intercepts network traffic at several well-known ports (HTTP port 80 and port 8080, among them) and re-directs it through the anti-virus program. Apparently this feature is implemented in low-level driver code, which would explain why there's no evidence of AVG taking control of the ports in programs like netstat. From what I understand, there is no way to configure this functionality in the AVG free edition, which I was running. It can be dissabled in the paid version.

After I learned of all this, I breathed a sigh of relief, because I was momentarily convinced that I'd acquired a virus! The ironic thing about the LinkScanner feature is that it makes AVG act suspiciously like a virus, surreptitiously taking command of network traffic without allowing users any control over it, which is not what I'd expect from an anti-virus application. I'm not sure what my next step is. For the time being, I've removed AVG 8.5, which did solve my mysterious issue with port 8080. I may upgrade to the professional version of AVG so I can disable this feature, or I may switch to a different a/v program entirely. Incidentally, can anyone suggest any a/v programs that are efficient & light-weight yet are still tough on all kinds of threats?

I just thought I'd share this story in case anyone else has bumped into it.

 

contact autodesk, if you purchased a license you'll be fine. When i redo my pc i copy the license folder.(I know you didn't have time to do this, but i always keep a backup)

in xp the software licenses are stored in

C:\Documents and Settings\All Users\Application Data\Autodesk\software licenses

In vista there stored in c:\programdata\autodesk\software licenses

since the autodesk software licenses remember your pc by a hardware number, as long as you give your pc the same name as it was before you redid it, all you have to do is paste the licenses folder to the location above and your programs will be activated as soon as you install them.

 

Did you try a system restore to before you did the AVG update?

 

I wish I had system restore, I disabled it.
I tried removing the files from the vault in AVG, but it said nothing was there. Weird???
I will try the dot net framework upgrade, I hope it works

And jdogg thanks for the comment on autocad, I will try it
Worse comes to worse, I have to sit on hold for an hour to get autodesk/Adobe to help me.

Thanks guys, I will keep you updated

K-TRON

 

Well it doesnt look like there is a solution so I am reinstalling windows

K-TRON

 

I reinstalled my operating system, and accidentally clicked AVG. It started installing in the background.
I had a bunch of other software installing at the same time and I hadnt noticed it.
All of a sudden threat warnings start appearing all over the place. So I click ignore, next thing you know my system shuts off and I am reinstalling the operating system again.

WHAT IS GOING ON?????????

K-TRON

 

When you've installed Windows, could you do a virus/malware scan (with AVG or another program) on the software you want to install.
Or even better, scan the external media/HDD the programs reside on currently.
If AVG flags a file/program as malicious, please don't ignore the threat warnings but locate the file and upload it to VirusTotal.com and Jotti's Malware scanner.
If those online scanners report the file to be clean, at least you'll know it's AVG going wild in your case.
If not, then you'll know which other program/file is causing the problems.

 

i had the same problem when i had the same avg version. Unfortnately i had to do a full reinstall and lost everything.

 

Baserk,
I ran Norton Antivirus and Avira on my external harddrive and it found nothing.
I am 100% sure that the problem is AVG's updater. It is spewing viruses.

I am running XP now and no problems, I have Avira installed.
I am not even trying AVG again, no way. That stupid updater cost me over a whole day I should have been getting work done for class on Monday

K-TRON

 

Just an update,
Avira is running good. I updated and ran the software.
No viruses have been detected and everything is running fine.

All AVG Users beware updating your files, it could render your system useless, forcing you to reinstall everything

K-TRON

 

K-TRON, glad the things worked out for you.
I will approach 8.5 with caution now.

I can't really speak about 8.5, but I can disable the link scanner in 8.0 (and I usually do it, because it slows down web browsing) and I can even opt not to install it in the setup process.

 

same thing happened to me last night
updated my AVG, boom, virus alerts going wild...

 

I ran a virus scan, seemed to put the "virus" into a vault....which wouldnt empty...system is running fine now.

 

It looks like this sort of thing has happened before with AVG. I left AVG long ago when it continually went into an "error" state.


AVG VIRUS SCANNER REMOVES CRITICAL WINDOWS FILE

http://securityandthe.net/2008/11/10/avg-virus-scanner-removes-critical-windows-file/

 

It seems to be a common problem on the internet. I switched to Avira and it is working fine for me for now

Thankfully I got a new license for Rhinocerous and Adobe CS3, I just need to call Autodesk up on Monday

K-TRON

 

your computer is infected by the viruses. uninstalled the previous virus from the computer and download the new anti virus from the internet and scan with the new anti virus.

you can repair the windows .

you downloaded the virus from the internet. so that all the problems come in the windows.

go to the run the type msconfig

disable the startup items from the start up menu.

 

When I had the problem, I went in and shut off all background processes from startup and still the problem occurred. I guess my problem was a little more severe because I uninstalled AVG, removing the files from the virus vault, thus making the DLL's delete

K-TRON

 

For what it is worth, AVG gave out 2 updated versions back to back:

8.5.278 and 8.5.283

My suspicion is that there was a bug in the 278 release. I personally stopped using AVG after they moved to 8.x - simple reason, lack of change log in between versions.

cheers ...

 

http://freeforum.avg.com/read.php?12,122423,backpage=,sv=

 

Let me rephrase it - a lack of proper changelog between versions, gaps in between changelog constitute a not-so-transparent process!

The link you gave only states "first impression" from someone that keeps track on the version oh her/his own time.

cheers .

 

I have had similar problems with Symantec Endpoint Antivirus (10.2) whereby the scan engine would identify temporary files created by the AV in the first place as being "generic" trojans during the update process. However, my experience differed in that my systems were never destroyed like yours.

The only advice I can offer at the moment is to stop using AVG, and to switch to another AV. Assuming that you're a student, academic institutions such as universities usually offer free licenses or significant discounts for commercial antivirus programs; it would be wise to take advantage of such offerings (as I have, and I'm pretty happy with corporate-level AV ).

 

did you read it actually? the "first impressions" is a link to a thread called like that... otherwise, there are release notes for new builds in this thread i linked to. forum moderator keeps it updated, with official info as far as i know. and gaps? of course not all builds are made public - it would make no sense to publish release notes for a build which is not *released*.

i mean... do you really find it fair to complain about changelong not being published even when someone spends the time to point you there, assuming that you only weren't able to find it?

 

No need to blow your top. I stated my observation, based on many Googling. You tried to correct my "false" (?) observation by showing a link that I read many times before.

And again, that link failed to "continuously" (or selectively as I take) make available what is being changed between version. It would be worse if the person is representing AVG.

cheers ...

 

almost had the same problem on a problematic pc i was just working on... the thing is...you don't remove anything at first. you do a system scan on it's own. it will pop up windows here and there. just click ignore for the time being. once the full system is done, it will ask you to remove the virus infected files and also ask you to reboot your computer. (all while getting the infected popup windows) upon reboot, everything will be fine. as long as your not going around deleting system files while it's scanning.

rule number 1. never disable system restore. now you scan the system again and it will find these files, but this time you delete them you do not move them to the avg store directory. that way they dont go in the system restore directory again. allot of people make this common mistake....