HELP removing Trojan.Zeloaces!inf

It seems like I have picked up the following infection:

Trojan.Zeloaces!inf

NIS 2010 detects it but cannot remove it. It says that it requires manual removal and the Help link takes me to the Norton site. The removal instructions are not too helpful..simply stating to boot in safe mode and scan again. This gives the same result. I also tried Malwarebytes with no resolution. I've searched and have not found a solution. Can anyone help with this? Thanks in advance!

 

I think this might help: http://community.norton.com/t5/Norton-Internet-Security-Norton/Trojan-Zeloaces-inf/td-p/204031

 

Thank you very much..however I had already checked that site out...seems that there was no resolution there either...

 

You might have to try another AV and hope it removes it.....I heard somewhere checking this out that if you remove it, one of your system files might get deleted...sounded kinda bad.

 

Actually, it does. Have you read the 3-pages?
The TS has managed to replace the infected parport.sys file.
(Note; I'm not saying you have the exact same infected file of course)

 

I guess we kind of interpreted the thread a bit differently...regardless, the conversation within that thread is a bit over my head and out of my expertise to be totally honest..I can download a bootable Norton recovery tool disk easily enough but what good is that if they recommend NOT letting it clean the infected file? I'm not comfortable or knowledgeable enough to start copying and replacing individual windows .sys files etc....Sheesh, I'm tempted to just diable Norton and see if Avira Antivir can clean it...if anyone has any further suggestions or experience with this virus..please share ...thanks!

 

I can appreciate that it seems a daunting task to fix this yourself but have you read the 'official' instructions from Symantec about this particular trojan;
On this Symantec page is explained in detail how to replace a Windows .sys file for an XP system.
You can find instruction links for other OS's on the first linked page.

 

Thanks for the help....I'll see what I can do..!

 

might I ask what you were doing to get that bug?

so I can avoid it at all costs?

 

lol

Indeed, do tell.

 

Have you tried formatting your computer, my friend? When you reformat, please make sure you do FULL format and not QUICK format. Very important. Good luck!

 

I have no idea where I got this bug....and to give an update...NIS 2010 has seemed to quarantine the infected files...it's no longer popping up on scans and I see no ill effects so I'm thinking its been rectified...

 

It probably was.

What you could do though, is download, install, and update Malwarebytes.
Then run a quick scan of the system just to be sure.

 

can you check exactly what was quarantined and make sure that you have not lost a system file.
@ajreynol: i think the answer is "something dodgy", so we can leave it at that?