bogus emails sent from my account

I have recently been having false email sent from my comcast email account. I have Norton security suite and also Stopzilla which detect no threats. The false emails steals contacts from my address book and sends them all the same add for canadian pharmacuticles. The url is different everytime on the emails and the site has a contact line and anti-spam line at the bottom which I also tryed to no avail. Any help in this matter would be highly apprieciated. I also ran a hitman3 scan that detected nothing. I do not open email that I do not know.
Thanks Michael

 

have you tried Spybot Search & Destroy
not 100% sure it will help but its worth a try.
ive had a few emails sent to me in the past from people i know that have contained a virus and luckily my email sends it to the spam folder but not always as some of these buggers are clever and make it look like a perfectly normal email. once these viruses get in your email account they send randomly to everyone in your address book.
hopefully someone will be able to suggest a better idea to clear it.

 

Can you login into your email account? From what you said, I think you have been hacked.

 

I highly suggest formatting your computer and reinstalling everything. Remember to update your BIOS. Good luck!

 

This is the second time I noticed you recommending virtually a variation of the same thing without suggesting an alternative course of action that doesn't require a format.

 

why do u need to format and update BIOS ? why dont u suggest him to buy a new computer?

to TS, I guess your account been hack.... try changing your password ?

 

I agree that there is a high possibility your account ma have been hacked OP.
Try changing the password on your email account.
Furthermore, you can download and install Superantyspyware (free version) then update it.

Go into Safe Mode of Windows (restart the computer and keep pressing F8 right after the BIOS loads - POS screen - until a selection screen pops up, after which you choose Safe Mode).

After getting to Safe Mode, run a full scan using your Norton and Superantispyware.

If both find nothing, likely outcome is that you have no malware on your system.

 

My Wife is having the same issue on her Comcast Account. The e-Mails go to the same list of people and are not coming from her computer because some are sent when her computer is off, away from home and not even on the Internet. None the less I've scanned it with all the standards and then some and all is clean.

I did discover all the e-Mails are generated from a computer with the Name/ID of: sz0012.ev.mail.comcast.net ([76.96.26.58]). Yes this is the Computer's Name as found buried in the bogus e-Mails header. The Return address is her's (with out her name).

Sent Comcast a support question, but not heard back yet.

Will

 

But for something like this it *really* is the safest way to solve the problem. Something like this was probably caused by a rootkit or keylogger, some of which (especially new ones) cannot be detected by some AV software.

 

OK, Looks like we found my Wife's bogus e-mail problem. Someone hacked into her account in Comcast and was using the WEB Mail Client to sent the e-mails. The addresses being used were stored there and all the sent e-mails were as well. We have changed her accounts password and will see if they stop.

Will

 

Some have recommended to me that you also delete your address book from the comcast server. I did. Hopefully it helps.

 

Did your contacts tell you that they are receiving spam from your account or did you surmise that from return bounces? Sometimes (actually.. most times) spammers will just use your email address as reply-to and send out spam to a large list of email addresses, leaving you to deal with the ones that bounce back.

 

I would use a clean computer to change your password and either reformat your infected computer or run a slew of antivirus programs to ensure that it's clean.

You can check if your password is decent using:
Password Strength Checker

Don't use anything less than 100%

 

Bonus points if you can do it without any negative marks, and can recall it on demand. Even more if you have a unique password that's 100%, has no negative marks, and can recall it for each login you have

 

I always have negative marks =p

Xxxxxxxxx99999?

That's the format for my more important password.

 

My most secure are ~12-15 char, at +150 or so, and at most -2. Had a fun time memorizing em the first time round.