Spigen Customer Service

So for the last 2 years I've always been ordering Spigen cases/screen protectors for every single phone that I've owned and I change phones every 2 months so that's a lot of cases / screen protectors that I've bought.

Recently, Spigen has started to trick customers (at least that's how I see it) by displaying items that are not available and it says in a small fine print on the right that it will be available in around 10 business days (or more in some cases)

So the first time it was with the Note 7, I ordered a case and a screen protector and applied a $20 USD discount by using my reward points. 2 days later I noticed that my order isn't moving, so upon contacting them, they said that my order has been back ordered as the case is not available yet and would require another 15 days or so.....

so I canceled my order and got it from Amazon delivered ot my house in 48 hours! go figure!

They refunded my process but they cannot refund the reward points which I used for the discount so that was my first $20 USD loss.....

I emailed them telling them that if they look into my order history, they would see that I am a loyal customer and do something about it but they didn't even bother replying....

now the same exact thing happened with my Galaxy S7, seems like the glass screen protector wasn't available and they won't ship 1 item only even though they had the case in stock, so as I wasn't ready to wait for another 10 business days, I canceled the order and again, I got it from Amazon. Heh....

I again lost my $20 USD reward points that I used as a discount and I emailed them telling them that they lost my business forever due to this as they are tricking customers to place orders and pay for items that aren't even available! why put it? or at least make it more obvious that it's not available! I told them that I am very disappointed and they lost my business forever......no one cares, they processed the refund and closed the case.


this is customer service at its worst. Never again buying anything from Spigen

 

I dunno man, things are back-ordered all the time. But I gotta ask, why Spigen? Their products aren't great for the price, nor do they excel in product quality. They way I see it, that $20 reward isn't a loss, its free stuff that they offered you for your loyalty, it doesn't actually have a dollar amount.

That said, yeah most low margin businesses don't really care if they lose you as a customer, they'd start caring if they start losing thousands since it's the nature of the business (low margin, high volume that is).

 

What's surprising is the same exact items when ordered from Amazon cost 50% less and they're genuine as I can tell. You're probably right, they could care less of one customer got upset.

Why Spigen? Well they have good looking cases and decent Protection. GoBallistics cases are like military cases but you lose the anesthetics and they are 50 USA and above

 

I ordered two Spigen cases from Amazon for my Note 7. Bit cost $35ish on Spigen's website but cost $10 on Amazon. They were good for $10 cases but I can't imagine spending "list price" on either.

I don't expect much of any customer service at that price point...

 

Phoenix confirmed amazon employee.

 

Amazon has so many employees, I'm sure if you walk down a crowded street and throw a piece of bread, you'll hit one in less than 3 tries.
Also, @Phoenix why don't you shop around for these things? Loyalty to any one shop or brand won't do you any good these days.

 

Lol, im just pulling his leg.

He is a very faithful towards towards good products and good service.

 

Not a good thing IMHO, gotta keep the competition going. The moment a business figure out that they have your business no matter what, is the moment where they start going downhill.

 

Finally I agree with j00 on one thing but I don't agree with you about being called a shill. That was uncalled for brah

Word.