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    Another HD DVD error..

    Discussion in 'Toshiba' started by slenser, Sep 22, 2007.

  1. slenser

    slenser Notebook Consultant

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    "Unable to output the video to an external device. Please switch our display device by pressing the Fn + F5 keys after ending the application.'

    :(

    I don't know why it's trying to go out through any external devices. I just want to watch it on the laptop for now. I don't even own an HDTV yet.

    Any ideas as to what it is?

    Thanks,
    Sam
     
    slenser, Sep 22, 2007
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  2. hehe299792458

    hehe299792458 Notebook Deity

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    What programs are you trying to play the disc through? Make sure your GPU is HDCP compliant
     
    hehe299792458, Sep 22, 2007
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  3. slenser

    slenser Notebook Consultant

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    Toshiba HD DVD player. It came loaded on my machine.
     
    slenser, Sep 22, 2007
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  4. ojchillinndc

    ojchillinndc Notebook Evangelist

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    Is it at least recognizing the disk? Also do you have any connections to the NB going to an external device. I slightly remember this error when I tried t use Toshiba's software to play a normal DVD via HDMI. I had to use Windows Media Player to get the normal DVD to show up on my TV.

    Since you don't have a HDTV yet, you're probably not using HDMI.

    Do you have any external devices connected to the NB, like the tuner?
    Are you playing a normal DVD with Toshiba's software? Use Windows Media Player and see if you get the same error.
    Are you getting this error with a HD DVD? Download a trial version of another program and see if you get the same error.
     
    ojchillinndc, Sep 22, 2007
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  5. slenser

    slenser Notebook Consultant

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    Great ideas to try.

    I can play a normal DVD through Windows Media Center, but not HD DVD's. Anytime I try to run movies through Toshiba's HD player, I get that movie regardless if its HD or regular DVD.

    I'm not using any external devices, except a mouse. I'll try to find some trial software. This seems like an odd error. I haven't tried to contact Toshiba about this yet. If I can't get this resolved I may have to resort to that.

    Thanks for the help narrowing things down!
     
    slenser, Sep 23, 2007
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  6. slenser

    slenser Notebook Consultant

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    I tried InterVideo WinDVD Platinum and cannot get it to work. I tried updating the firmware and I cannot (perhaps I did it already). I can see the files on the DVD and I can open them via WinDVD, but I cannot view them via WinDVD. I can play regular dvd movies via Windows Media Player and WinDVD.

    I open Toshiba HD DVD player and it gives me the error even if I don't have a disc in the drive!

    I did contact tech support and it was a nightmare! I thought HP's support was bad. These poor souls have absolutely no clue about these computers. I would expect them to at least be familiar with them to some degree. I finally was transferred to level 2 and placed on hold for who knows how long. I then got voicemail. Great! They are supposed to call me within 4 hours, but I'm not expecting anything.

    Oh yeah, and he wanted me to reload my computer to fix it. That is so typical India tech support!
     
    slenser, Sep 26, 2007
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  7. OV10stang

    OV10stang Notebook Consultant

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    Which video drivers are you using?
     
    OV10stang, Sep 26, 2007
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  8. slenser

    slenser Notebook Consultant

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    Whatever came on the recovery disc.

    Driver version 7.15.11.138
     
    slenser, Sep 26, 2007
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  9. OV10stang

    OV10stang Notebook Consultant

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    OV10stang, Sep 26, 2007
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  10. slenser

    slenser Notebook Consultant

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    Same thing, I'm afraid.
     
    slenser, Sep 27, 2007
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  11. slenser

    slenser Notebook Consultant

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    They fixed my machine! It was the the sound card driver. I thought everything was fine after reloading Windows, but that was the one thing I guess I forgot to load. Now I can enjoy some HD movies!
     
    slenser, Oct 1, 2007
    #11