Bad Service

I have a Toshiba A130 Laptop. It came with Vista installed. I had several problems when the laptop arrived but just waited for the drivers to mature. 1 year in with my warranty about to expire I called for support as my SD Card reader does not work after suspend. (does this work for anyone?)

I spoke to Nap in customer relations, he said Tier 3 support would call me back. That was on the 19th. Monday the 24th I called back and was on hold waiting for customer relations for 45 minutes before the line disconnected. Tuesday I called back, spoke with the first tier support for 20 minutes because my laptop is now out of warranty. I was then on hold for 45 minutes waiting for customer relations before the line disconnected.

Today I just called back I was on with first tier support for 10 minutes waited 24 minutes for customer relations. Jam in customer relations said I could send my laptop in for repair. I said "great what do I need to do?", she said I would need to make sure it is a hardware problem because they would charge me if it was software related. I asked how I could verify it was hardware related, she didn't know. She said I would need to speak to tier 3 support. I said ok great let me talk to them. She said she couldn't transfer me. I said I've been waiting for a callback since the 19th for a call back. She said I'm sorry. I asked what I was suppose to do, she said wait for a call back.

So I wait...

 

I got a promise from "Nap" on this same day, that my warranty would be extended on my A130. Well, it just died (a second time, after being repaired by them) and I was told there was no record of this promise and there was no "Nap" on the customer relations staff. It then occurred to me that Nap = "Not A Person"