DO NOT BUY TOSHIBA LAPTOP!!! Story included!

This is going to be long but if you are in the market for a new laptop, I recommend you stay clear of TOSHIBA!

I decided to upgrade to a new Laptop back in April. I have had Dell's and an HP and they were decent. No real issues. I came across a Toshiba U505-s2002 at walmart. It is a little brown laptop that seemed rather practical. I wanted something that was compact but did not want a mini. I purchased one! I booted it up and started going through everything and it shuts down on me with an error. The computer says it has a fan malfunction and states that it needs to be returned to the depot. I thought it was just my luck. The computer got very hot before it just powered off. So the first two-three weeks of becoming a new owner of this laptop, it was at the depot "being repaired." I thought to myself, Just my luck! I asked them to check the hard drive over since the computer did get extremely hot. They said it was ok. I got it back and it froze up on me continuously. I called and spoke to their technical support a couple times. This goes on for a couple of months. I go to turn my computer on and the screen is now rainbow! You can not see the desktop! So I once again call tech support and we discover that if i put pressure on the back of the screen, my desktop appears where the pressure is. ( This laptop sits on my desk and has never been dropped or exposed to water or any harsh treatment. It has no scratches and looks brand new.) While on the phone I cracked the screen by applying pressure to it. The tech knew this because he was helping me get a paper off of the computer that was due for class the next day. He says send it in and we will take care of it. three more weeks go by and they return my computer to me still damaged. They said it is physical damage and it is not covered. I tried to explain but decided it was not worth my time. I took my computer to a local repair shop since a toshiba one was 2 hours away. They put in a new screen and I paid for it. I was still having troubles with my hard drive freezing on the machine so i called them a couple more times. They had me download a few drivers and so called fixes and report back. Finally at 3 am while working on a 15 page term paper for a final my computer froze up and wouldn't even boot! The technician advised me and walked me through re-seating the hard drive and memory chips. No luck. I sent it back in again. I recieved a phone call from toshiba stating that the screen was cracked and they were not going to take care of my computer under warranty! This hard drive issue started within the first two weeks of my purchase! It was because my fans were not hooked up internally from the get go. I sucked it up once again and ordered a new hard drive and was waiting for my computer to arrive back from the depot. It came alright! I took it straight to the local shop where they let me watch as they worked on it.

First off, the screw in the hard drive was cross threaded and no in all the way and crooked. They commented on it and I saw it. I know it was not like that when i re seated it. No big deal. Easy fix. They put in a new western digital hard drive and started loading the OS. we noticed the strip across the top of my keyboard was not popped in all the way. Someone was sloppy when assembling it at the depot obviously. Once booted, The keyboard did not work at all! so they took it apart to discover they never bothered to even plug it back in. Once plugged back in the number 4 6 and space bar do not work. Seriously TOSHIBA?

What is a 1 year warranty? I have been completely honest and it seems like they will find a way around no backing their product. I now have had to put new fans, screen, hard drive, and keyboard into a computer that was purchased late april 2010!

Absolutely fed up with their customer service!

I would not recommend a toshiba product to anyone and I hope this helps you in making your next computer purchase.


Jeff

 

Every notebook manufacturer has issues. No need to GET ALL EXCITED ABOUT IT AND TRY TO MAKE EVERYONE FEEL THE WAY YOU DO.

 

Issues? This is EXCESSIVE! They returned it disassembled! Horrible horrible experiences!

 

So has Dell.
And Alienware.
And HP.
And every other notebook manufacturer.

Get corporates phone number and talk to them. Or call customer service and ask to speak to a manager.

 

Did that. Many of times. I am guessing you work for Toshiba? Tell them I appreciate recieving my laptop back disassembled.

 

Ok, I will not buy a toshiba notebook.


Even though I don't care about warranty at all for my notebooks, would rather fix problems myself.

Unless the store I got it from will give me my money back, that could work.

 

Oh, you're quite welcome. I knew you would end up posting on here so I did it just to spite you.

edit: http://tinyurl.com/22qaykz

 

DO NOT BELIEVE SENSATIONALIST TITLES WRITTEN IN ALL CAPS!!!

...except for this one.^

 

Laptop consultant? Ok what laptop do you recommend?

 

Calm down mate. Every other manufacturer has done the same thing. Hell, you should look up some of the stuff that Asus has done, and Dell/Alienware has done.

In short - you got a lemon, coupled with a company that doesn't have excellent technical support (most companies don't, BTW, see Asus, Dell, HP, and the multitude of other makers).

 

Well when you spend a lot of money on a product that doesnt work, You feel the need to let others know your experience. If toshiba has this poor of customer service and does not care than I hope this prevents one person from buying their product and dealing with the frustrations I have. They could have rectified this but did not and that is why i am here

When you spend this kind of money on something, You have higher expectations than what I recieved as far as product and customer service goes. Toshiba went above and beyond when sending my computer back to me disassembled. That was like a slap in my face! Who does that unless they plain and simply do not care about their reputation? I took it rather personal to say the least. They have had their chance to rectify this issue and chose not to and that is why I am speaking up. Its a right we all have and I am flexing it

 

I'm sorry to hear your bad experience. I just purchased a Toshiba Qosmio about a week ago and haven;t had any problems yet (fingers crossed; knock on wood).

Hearing stories like yours is why I bought my laptop from Costco. 90 day return policy (no questions asked), and Costco pays for the 2nd year Manufacturer (Toshiba) warranty.

However, if you think they sold you a lemon (sounds liek they did), try taking them to small claims court to recoop some of the value of the laptop back. Small claims court requires a small investment (around $100?) and its limited to $5000.

Good luck and let us know what you decide. BTW, with the way computers go, I ALWAYS have a backup computer (whether it be a cheap desktop or cheap laptop). Let this be a lessoned learned.

 

Thanks Alex. That is good advice. I am still under warranty but toshiba has found ways around it and it is frustrating. I do have a back up desk top and just bought another external hard drive. I know with technology and electronics, some things break or dont work as they should but this was a bit extreme and the way they have treated me was uncalled for. Im not the type of person who would just rant and rave. I obviously sucked it up and purchased a new screen and hard drive which were two seperate incidents but sending my computer back slopped together and not assembled internally was completely childish of a large company like toshiba. I feel like it was their way of screwing me over since I chose not to have them repair it since they were not going to cover it under warranty. I shouldnt take it personal but I definately did.

 

The first mistake here is when you first booted it up and it failed you did not immediately return it to Walmart. Let them deal with Toshiba. I have not purchased much from Walmart so I don't know their policy on computers, however, if it won't boot the first time, back it goes, I would not even think of dealing with the manufacturer. You are so far into it now that you should be looking for a replacement computer and purchase it from a reliable seller that will take back one that won't boot.

 

I have to stop you right there. YOU BOUGHT A LAPTOP FROM WAL-MART! WHAT DO YOU EXPECT?! THEY ARE WORSE ABOUT HAVING STRIPPED DOWN MODELS THAN BEST-BUY!!!

It's not like you spent $1500 on an M17x like many people here that had issues just as bad and worse than you and your $400 Toshiba.

Calm down and either return the high end state of the art $5,000 laptop to Wal-Mart for a refund or calmly call Toshiba and calmly let them know what happened and calmly ask them to fix the unit.

 

I agree with you there, but aren't the Qosmios pre-built computers with the same specifications as the other models? Example: a Q894 from Costco and Walmart should be the same.

I do agree Walmarts return policy (as with BestBuy) is bogus. There's a reason they only offer 14 days; most problems occur shortly after that.

 

As others have said, all manufacturers produce lemons and how they handle
the warranty depends to a large extent on which reps you happen to
connect up with when you contact them. I've dealt with very friendly and
helpful techs, and complete morons who know next to nothing about computers.

I bought two laptops from Dell this past year. With the first, the screen
stopped working on the first day I used it. That was handled extremely well
by Dell and the laptop has worked great since then (July). The second laptop's
webcam didn't work on delivery and within the first week or two the hard drive
went missing. This resulted in a nightmare story that lasted several months
until I finally got a full refund back from Dell. I now feel much the same way
about them as you do about Toshiba.

I replaced the second Dell with a Toshiba Tecra/Portege R700 and it's worked
fine from day 1 (apart from some whitish spots on the screen which are
apparently fairly common and I haven't yet tried to find out what Toshiba
is prepared to do about it).

Used to be companies (especially American ones) prided themselves with
how long their products would last (like decades). Now it's just build them
as cheap as possible so that most will last to the end of the one year warranty,
and handle the few irate customers who get lemons with as little service as
is possible. I hate junk (and hold MBAs personally responsible for this
horrible change of direction).

I'll not buy any laptop without a three-year extended warranty with
accidental damage coverage. And I've learned the lesson that if the
slightest thing is wrong with a new laptop return it immediately for a full
refund. Don't be nice and try to work it out with the company. You'll only
dig yourself into a hole.

 

I will agree. This computer was 799.99. It isnt a 1500 dollar computer but not a 400 dollar one either. I have dealt with many CS people from toshiba and they flat do not want to help a consumer out. It would cost them very little to fix it and make me happy and I would have bought another in the future but they have simply made my situation miserable with it. I am mostly hurt/extremely upset that they would send me my lap top in the manner they did in a disassembled state. I feel as thought they did this to me on purpose because i told them i would not pay for the repair to just send it back. They just threw it in a box at that point and sent it back to me. Unprofessional! This is no longer about the money or warranty. Its on principal. You just dont do things like this and not expect reprocussions. I am a consumer who bought a lemon and never spoke out till they did what they did. Now the whole world can read the services that toshiba provides and hopefully it will gear one person away from their product

 

lol you didn't spend 1500 on an Alienware M17x either because they don't make one that cheap.....

I just bought one, yet to be delivered, and it was 3200.

 

Time for an update...

Well I have spent several days in contact with Toshiba customer relations and have accomplished this much....

Toshiba says it is their policy to return a laptop dissassembled to the customer when they request you not fix it. This is policy ladys and gentlemen!

They denied my claim because my screen had a crack in it previously but is now fixed. The laptop was returned to the depot because the hard drive had failed. Something I firmly believe was caused by the fans not working and overheating my system the first week i had it! Besides the point...If my claim is denied why would the depot disassemble my computer?


second: the hard drive is on the bottom side and the key board had no need to be removed.

Third: How is it remotely professional to send a regular customer who is not a technitian their property back in this mannor?

If my claim was denied they shouldnt have had me even ship the computer back to them nor should they have disassembled it. they definately should not have taken the keyboard out.

I recieved the computer with the screws not in the hard drive but cross threaded and cocked to the side. The strip above the keyboard not snapped in and the keyboard completely unplugged so it was unusable! IMPRESSED!

I have been working with a guy by the name of George who has been extremely nice and helpful and I feel sorry for the fact that he has been caught in this mess. There isnt anything he can do other than relay a message from corporate and the depot. I will keep everyone updated on how this goes. It really sucks that I start school on monday and have NO laptop!

 

J32 I feel for you I'm interested to see how this ends. I just bought a Portege R700, despite looking at this thread first, and love it so far. One thing I was sure to purchase was the onsite warranty. I will never send a laptop away for repair.

But even with onsite you never know. Years ago I had a Dell and the LCD needed to be replaced, and the idiot tech cracked the bezel right in front of me and could not replace it. He wanted me to not contact Dell about it and said he would personally order some new one and come back and replace it. Needless to say I called Dell the second he left and got my money back...so I hope this works out for you. You should contact the BBB if you see fit, this sounds so crazy, good luck.

 

BBB isn't going to do crap.

Like i said before, take Toshiba to small claims court.

 

Maybe but you never know and it won't cost him anything to try with the BBB. Sprint screwed me last year by not refunding $125 for only 2 weeks of use of service (I paid my bill early thinking the service would work, which I should have waited to do). They gave me runaround about how porting out is not the same as canceling service so the 30 day guarantee didn't apply to me, which was BS and I called them on it, and BBB resolved it for me.

 

Wow glad to hear BBB helped you. I guess it's worth a shot.

I remember in the late 90s to early 2000s when customers were always right, and items actually worked. Now the big companies tell us , and the item breaks in a couple years. Makes me sick.

 

Another Update...My classes start on Monday. Toshiba Does not care. They were supposed to speak with the corporate level executives and make a decision on my situation and get back with me 2 days ago. It seems as though if i do not call them, I wont hear from them. They think I am going to just let them get away with the things they have done! That is why I am thankful people have read this thread and decided NOT to buy from their company. I think their product was junk and they do not stand behind it one bit. They may have cost me 800+ dollars but I will cost them that in their future sales! Thank you everyone for your support and I will keep you updated on whether or not they eventually stand behind the product they build not to last!

 

I did speak with an attorny today and he has instructed me to reach out to anyone who has had an issue with toshiba and their faulty products and customer service. Please write me an email with your full story and contact information. Plain and simple...This company has made me mad and I am standing up for the little guy. I am forming a class action suit against Toshiba. I made them well aware of my actions and they think their company can not be touched. Now is our chance to speak out. I have a valued attorny on board and now it is time for me to seek out others with a situation similar to mine. I have paid for the attorny so no worries. Just email me your story and contact information and in a few months we will be putting everything together!

Thank you very much for your time and I hope I can help you out as much as you all have helped me!


Sincerly,

J. Stephens

My email is:

[email protected]

Please put TOSHIBA in subject line.

Toshiba reminds me of United Airlines with Dave Carrol's Taylor Guitar. They didnt want to do jack for him till he came out with a youtube video that hit big. Then they wanted to make things right and he declined. Watch the video here.

YouTube - United Breaks Guitars

Goes to show you how large companies dont care about the little guy till he makes a big enough stand!

 

I think your going the wrong route. PLUS, supreme court is about to rule that Class Action Lawsuits are unconstitutional (something I disagree with). Also sounds like your lawyer (like many) is a joke.

My original advise is still to take them to small claims court. Even if your class action goes through and wins, it will be 5-10 years from now.

The fact is, the best secret weapon against large companies are individual lawsuits. Prior to the 50s (I think), there weren't any Class Action Lawsuits and it made the corporations zany! If 1000 people filed 1000 small claims suits, they would either have to hire 1000 lawyers to represent them, or send a Toshiba commoner to represent them. If they don't show up (and you provide documentation) you win!

Good Luck!

 

Oh and another thing. IT DOES MATTER WHERE YOU BOUGHT YOUR LAPTOP.

Costco is about to replace my 6 yr old Sony LCD TV for Free because of the Sony Optical Block problem (aka blue blob syndrome). No other retailer would do that. Thank you Costco!

I'm sure Costco would have had your back during this process.

 

Another day has gone by...No word from Toshiba as they had promised..This is about par for their company I am learning! Once again... I am not asking for anything unreasonable. Im not even asking for a new computer. All I asked was that mine be fixed and in good working order for school. I just need one to do my homework on. Is that to much to ask?

 

I'm confused. What is wrong with your laptop again?

You said you hired a 3rd party to replace the: screen, hard drive, fans?

What did Toshiba say that needed to be fixed? Are you still under warranty? OR is it void because you went with a 3rd party repair?

I would NOT expect people who make minimum wage to do an exceptional job (minimum wage = minimum effort). You need to actively call and talk to a supervisor everytime.

Also, I guarantee your lawyer will take your money without doing anything major to help you (watch).

 

Yes, I had the fans fixed by toshiba. Screen fixed by a local repair shop as well as the hard drive. Toshiba sent my computer back disassembled with the keyboard unplugged. Once put back together, The keyboard does not work properly. It worked perfectly when sent to them. Toshiba's depot basically in my opinon sent me my computer back to me disassembled in retaliation to me refusing to have them fix the screen. They wanted $345 to fix a $95 repair. My warranty should be good till april but they claim since the screen was cracked previously, My warranty is void. They havent taken care of squat on my computer! They have always seemed to find a way around it.

 

OK, that was the information I was looking for. I agree with you that your warranty should still be honored. Was your laptop serviced by a licensed technician? (provide documentation to them). Did they ever tell you if you ever get it serviced by a 3rd party rep that it would void the warranty?

I have seen before that cracked screens and cosmetic damage is not covered by Toshiba. But I don't see how if you get it repaired by a licensed 3rd party, how that would void the warranty.

ALSO, I couldn't find the post, but I remember reading somewhere that there is a department called "Toshiba Customer Relations" (it's not a number they give out a lot). Supposedly they are much better than regular Customer Service. I'll try to find the post later.

Good luck and keep us updated.

 

This has not been my experience. When I had trouble installing the 1.7 bios in my r700 Toshiba wouldn't stop calling me back to see what they could do to help. I'm not often at home so it was difficult to link up but it wasn't for lack of them trying. It was almost annoying...

(btw the latest bios installed fine)

 

Alex, I have a similar question about the third party repair service he hired: J32, was it an authorized Toshiba repair center? Because the whole warranty issue could become very muddy if you either got impatient or jumped the gun and just went to some random Mom & Pop computer repair store in your area who perhaps didn't know enough about your computer and made things worse.

Quite honestly, if this is the case, then the repair shop would have unintentionaly voided your warranty if they damaged your Qosmio.

Also, you mentioned that you believe that Toshiba sent your disassembled laptop back to you for some kind of retaliation or spite? I am not sure I understand why they would have a grudge against you. Although sending your computer back to you in pieces seems a little bizarre to me. Did you send it to them whole?

 

It is hard to follow and I do apologize for that. I will go step by step. I purchased the lap top. The first week of ownership, the computer kept shutting off on me without warning. It got very hot! I called in to toshiba and the error code translated to cooling fan failure. They shipped me a box to UPS my new computer back to their depot. 4 weeks went by before I recieved my computer back. I then immediately started having issues with the thing freezing up. I spoke to several "computer tech's" about the issue and they said my syptom's pointed to the hard drive failing. I spoke to Toshiba about this. They said the hard drive is functioning properly. 3 months go by with this issue continuing. I go to use my computer one day and the screen was rainbow. The lcd was not cracked. I was on the phone with a toshiba tech. The tech was trying to diagnose it and I had a paper due the next day that i had saved to my desktop. We discoved that pressure placed on the back of the screen would faintly make the desktop appear. So while on the phone, I messaged the screen to get the paper sent to my email so I could salvage my work. In the process I cracked the screen. The tech said that is ok it was bad anyways. He was going to notate my account and set up to have it sent back in for repair. I asked that when it was sent back to the depot that they please fix the freezing up/hard drive issue. 4 weeks later, I got a phone call that said the crack was physical damage and voided all warranty. I argued and explained with no luck. They wanted way too much to fix the LCD screen and refused to fix the hard drive which i felt was caused by the overheating in the first week. Basically my computer was an oven. Would burn your legs if you left it on them. They shipped it back intact to me. At this point, I had a local computer shop fix my LCD screen. A month later my computer froze up on me which it did often and was not an uncommon occurance. I was rather used to it. I shut it down and went to reboot it. This time it would not boot. I called customer support and they worked with me on the phone for over an hour before determining that the hard drive was a loss. I lost a 15 page term paper due to its failure and only had 7 pages saved to email. They sent me a box again to send it to the depot. A couple weeks went by before I recieved a phone call. They said your computer previously had "physical damage" so you are not covered and we will not fix the hard drive. I requested that a new hard drive was put in it at the time the fans were not functioning and they denied it. My computer was literally cooked. I decided again, I will suck it up and fix it at my own expense. When they shipped it back to me, the screws in the hard drive were not screwed in but crooked and cross threaded. The piece that snaps above the keyboard was not fassened in and the keyboard was unplugged. I was mad! I called toshiba only to be told that it is their policy to stop working on the computer where ever they are at and ship it back to the customer. I shipped it to them fully assembled and recieved it in this mannor. First off, my hard drive was the issue. Why would they unplug my keyboard? Why would you send a product back to a consumer in this mannor? Very unprofessional. Why would they even disassemble it in the first place if it is not covered under my warranty due to previous physical damage? It is a chain of unfortunate events but some employee's acted very unprofessional. I am not saying all or the majority either so please do not mistaken me. I have dealt with a very nice woman and a gentleman by the name of George who have assisted me the best they can but it seems it is out of their hands. They even agree that the way they conducted things was not right. Toshiba admits to sending me my computer back disassembled and that I sent it to them as a whole working piece. Now I have had everything repaired on it correctly by a local shop that is not an authorized toshiba repair facility since their closest one is 2 hours away from me. Once the keyboard was plugged in though, my 4 6 and space bar buttons do not work. Like everything else, I really can't afford it given that I am a full time college but will have to come up with the funds to fix it. The keyboard was working perfectly the night it froze up on me and when it was sent back. Since I recieved it back, I am discusted with toshiba's so called policy to send me back my property disassembled. I will pay to have it fixed and purchase a different brand from now on. Lesson learned! If I had to do over again looking back, I would not buy a toshiba just because of the customer support I recieved. Second, if I had any issue remotely close to what i had within the first week of ownership (Fan failure and automatic shut down's randomly) I will just return the computer and ask for my money back right off the bat. A side note...I still have not recieved a return phone call from Toshiba as they have promised and they have my home number and personal cell phone number as well. It may not be a 1500 dollar computer but it was my 800 dollar computer that has yet to function like it should. Hope this clears things up.

 

Thanks for the update to the story. I think Toshiba really screwed you on the repair. Since Toshiba is no longer honoring their warranty, you should probably fix the issues yourself.

BTW, do you receive financial aid (school loans, grants, FAFSA)? If so, they will you give a one time couple thousand dollar lump sum to purchase a laptop (I didn't find this out until AFTER I graduated BUMMER!). They just tack the loaned money onto your school loans, so you still have to pay for it.

Anyways, if you want to repair it, I did a google search. Here's a few keyboards that look promising.

Amazon.com: L.F. New Backlit Glossy Black keyboard for Toshiba Satellite U505-S2950PK U505-S2950RD U505-S2950WH U505-S2960PK U505-S2960RD U505-S2960WH U505-S2961 U505-S2965 U505-S2965RD U505-S2965WH U505-S2970 U505-S2975 U505-S2980-T U505-SP2916A U50
$50

Toshiba Satellite U505-S2002 (PSU82U-02C002) Laptop Keyboards for Notebook Computers
$30 and $50

Good luck and keep us updated.

 

OH! Here's the disassembly guide for your laptop.

http://tim.id.au/laptops/toshiba/satellite u500 portege m900d.pdf

 

Thank you very much Alex. I do not qualify for financial aid since I work full time and go to school full time. I apparently make to much money but it seems like its not even enough to make ends meet. Thank you for the links. Tomorrow is my first day back in class and I will find out if Toshiba calls me back or not. It is a bad situation all the way around for me no matter how you look at it. Im not asking for anything outragous or unfair. All I want is a good working computer to complete my final semester whether they repair mine or swap it out for... a refurbished one? I just want it to work and function as one should. Am I out of line? I know my views are bias because I am the one being dealt this situation but I am a fair individual and do not feel like I am being unreasonable. Like I said earlier though. I have learned my lesson. It is partially my fault because I did not return the computer the first week and just buy something better.

 

No, I will not fix the computer myself. I am a corvette expert but not a computer whiz. I do not attempt anything that is over my head when my lively hood relys on it. I will pay someone who does this for a living and make sure it gets done the proper way. Someday, We will all be held accountable for our actions. I will not preach but living your life and doing business in a manner the way you wish others did business with you should be something toshiba starts participating in.

 

Good luck with School. I'm about to head back myself. But I do agree with you, Toshiba lost you as a customer.

Once you graduate, and start a career, you'll probably end up buying 4-5 more laptops in your lifetime (and if you buy your kids computers, add 1-2 per kid). However, we both know Toshiba isn't getting any of that "future" laptop money.

 

It's funny you say that because I am in the works of starting two businesses and possibly a third when the money starts coming in. I ordered 3 Dell desktops. You were absolutely correct. If toshiba would have made things fair I would have given them my business but they completely left me out to dry and threw a below the belt jabs with their last stunt of returning my laptop in pieces!

Im not going to to brag the Dell's up because I Just got them a week ago but so far, THEY WORK! and the bottom line is that THEY WORK!

 

First mistake was buying a electronic from walmart!!!!

 

I will agree that buying from Walmart was the first mistake. Dell makes good laptops, but everyone can have issues. I have bought 8 Dell laptops (business). Seven have been work horses. One of those is a $1700 laptop that was unusable after 13 months, (12 month warranty). Class action lawsuit 2.5 years later is getting a new video card in a 2007 laptop. The NVIDIA GPU Litigation - Home Page
HP and Compaq owners are getting replacement laptops, I get a video card. But at least its something.
Dell, Toshiba, etc. buy up when it comes to accidental coverage and warranties is my advice.

BTW, I just bought my first Toshiba.

 

I bought my toshiba 2 almost 2 years ago satellite a305-s6916 special edition best laptop i ever bought, it is perfect for everything specially gaming play cod mw2 and black ops with maxed out settings runs nice and smooth on top of that i have things running in the background that does not affect the games at all. I bought 3 laptops from walmart all 3 i had to send in for repairs after about around ayear. I bought this one from bestbuy no problems since i bought it, for the exception that i cannot find the webcam driver which is not a big deal because i dont use a webcam for anything anyways.

 

I disagree. I do not think it should make a difference if I purchased it from Wal-mart,best buys, or Toshiba direct. If you make a product and put your name on it, you should be proud of it. Stand behind it. Is that to hard to do. If I put my name on anything, It's done right because my credability is on the line at that point. plain and simple. Produce a good product and stand behind what is right and people will respect your company and future sales would refelect that.

No word from Toshiba!

 

update: Toshiba has not contacted me in over a week. They are in my opinion a worthless company. Today, I purchased a new dell inspiron 14r with an i3 processor, 4gb memory, and 500gb hd. Very pleased so far. I would highly recommend never to buy from Toshiba to anyone in the market.

 

Thank you for the update J32.

I too am sorry that you had such a rotten experience let alone the treatment that you recieved. Perhaps a sacrifical bonfire for the Dead Machine?

Glad that you have a new machine and are pleased with it.

 

My wife purchased a Toshiba A665 3DV1 from the Microsoft store. The second day of ownership the LCD screen basically went nuts and would not show the desktop. I had to troubleshoot myself because I basically like to tell the first line of tech support to kiss my butt and give me to the next level without waiting an hour and repeating myself. However, I called the Microsoft Store and to my amazement they answered on the first ring and had a highly competent person on the line. She gave me a couple of options and I decided since it was an "Amazing" deal that I would send it to the Toshiba Depot. While they did take a while in the repair process they sent it back in perfect working condition and even fixed a scratch that I had accidentally done myself to the LCD screen. While I do think the repair took too long, I have had similar experiences with HP and Dell. I immediately purchased the one year of the Microsoft Store support just in case I need it again. The moral of the story is that it goes both ways. Toshiba did just fine in my case and I figured if they could not fix it, for $763 I had one hell of a laptop that I could hook up to a TV or external monitor since in had a core i7, 4GB RAM, Blu-Ray and 3d capable with glasses. It all depends on how you shop.

Extra Moral of the story for all situations. Consumers have to be proactive and actually know what they are doing. These forums are evidence that we all get together as a society and figure out our problems together. The businesses know this and they are not out for the consumer at every level.

Good Luck with your situation.
Cheers,
Chris K

 

All pc companies have some type of problem with customer service. From the boutques (sager resellers) to the giant monaliths Dell, Toshiba, HP etc. I just have to laugh because you just bought a Dell. I remember my 3.5 hours talk with people from Dell customer service. I think one of their name was "Bob" from India. It was a complete waste of time. Lets hope you never have to call "Bob."

 

I used to own a dell. It was an inspiron 1000. I have had to call due to a faulty power cord. I did have issues speaking to someone from indonesia named Rusty lol. I asked for someone who spoke english and they had me a replacement sent out right away. 3 days and it was there at my door. No charge. Way better than Toshiba has been to me. But I agree, CS sucks because you cant understand some of them.