DO NOT BUY TOSHIBA LAPTOP!!! Story included!

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Invoking
Buyer's
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Three months later "Toshiba" calls me to offer free re-assembly of my laptop or $50 off retail price of a new one! LOL!!!Wouldn't ever own another!

 

Toshiba has now employed the computer giant UPS-YES, United Parcell Service to help fix broken Toshiba notebooks. Gee, I guess when my car needs repair, I'll bring it over to the diner and have the waitress give it a look.

 

I know it's shocking. My understanding is that UPS has full control over the repairs. Well, J32 might want to add UPS up there to companies you won't use.

 

YEP! found out the Depot and Customer Relations are sub-contracted out. They are not even toshiba the company. Three different company's passing off the responsibility to the next till they walk you in a circle to realize 3 months later that they will not be held accoutable for their actions.

 

Another satisfied post-Toshiba Customer



Good evening J. Stephens;
I've just read your post, I will try my best to keep this short but give you as much information as I can right now, here's my story with my Toshiba Satellite A505-S6005,



I called Toshiba Support line concerning a problem with my laptop two USB ports on the right hand side, they where loose and flopping around. I was told that I had a little over 30 days left on my warranty and I had to send my laptop to them for repair, a box would me mail to me. I asked why I could not take it to an authorized dealer here in my town? I was told when I register my laptop I didn't pay for that option, so either I mailed it to them or pay for the repair my self. I asked how long would it take for the box to be mail to me, two days I was told, I was also told when they received my laptop it would take about seven (7) days to repair it, and that I needed to remove all password and backup all information I had on my laptop. After backing up all my information from my laptop, and getting it ready to be shipped to them, I took photos of my laptop and began searching to see if anyone else was having the same problem and I found many with the same problems. I boxed up my laptop in the box that was sent to me, copied all information and placed a printed 1 sheet from there own web site where people wrote in with the same problems but most of them there warranty had either just run out or had already been over a year and half.




My laptop was taken to UPS on December 29, 2010 at 10:38 a.m. and it was received by Toshiba on December 31, 2010 at 9:30 a.m. for repair.



On January 04, 2011 at 4:12 p.m. I received a call from Toshiba @ 800-457-7777 telling me they received my laptop and it was being repaired, alone with information for contacting them for status, this was an animation call which needs to be a little slower when given contact email information, I was very happy that I also told the tech I wanted to received email confirming concerning any information plus a phone call, which my home number and email was given to the tech.




January 17, 2011 I have not received a call, email, nothing telling me when my laptop will be returned to me. It’s been approx Nine (9 Mon-Friday) business days and thirteen (13) total days. So from my ipod I emailed them asking would they please let me know the status of my laptop, I was told it should not take no more then seven days to repair the two right side USB ports that should have never come loose. I’ve always trusted Toshiba laptops and have always told friends to buy Toshiba laptop, but not any more from what I'm finding out now. I’ve never had a problem until now with Toshiba laptop and I’m finding more information that this is becoming a regular problem with Toshiba laptops. After sending the email I received an out of office email then thirty min later I got another email telling me that I needed to call Toshiba that this was an non warranty issue and the cost would be $175.99 and a list of credit cards they take. I was upset, very upset when Toshiba should know USB ports are used on a constant bases on a laptop for your cameras, external drives, flash drives, ipods, etc.These items are being plugged in and out of these USB ports and should not come loose.





On January 18, 2011 I called the 1-800-457-7777 number at 1:17 p.m. was placed on hold for 42 min, and 35 sec, my phone shows the time line. When a woman took my call at 1:58 p.m.I asked her name, Dorothy I was told, she asked me for my depot number and I gave it to her. She then went on to explain to

me it would cost me $175.99 for non warranty repair. I said what, you have my laptop for about thirteen days (13) and there was no phone call, email, nothing until I sent email using my ipod, the first responds I get was an out of office email then thirty (30) min later, I get an email telling me my laptop USB ports is an non warranty item. I asked Dorothy to explain to me why the two USB ports on the right side was an non warranty issue, she said because of damage, I got upset and said there is no damage, I’m 58 years old and you plug things into those USB ports external drives, ipods, cameras, flash drives your plugging and unplugging items, that it was even posted on there own web site about this major problem which tells me this is a defect and she said I’m not saying you miss used your laptop but when you plug and unplug items the USB ports will come loose and that is what makes it an non warranty issue. I could not believe what this woman had just said, and was very rude.





I told her I was contacting the following people Toshiba Headquarters, consumers protection, better business, attorney general, and she said you contact whom ever you want, are you going to pay the $175.99 ? I told her NO! I want a letter explaining what she just told me about the USB ports and I want my laptop mailed back to me. I told her my laptop is less then a year old, and it still looks like it came out of the box brand new, I was cut off because Music came on then she came back on and said did you understand what I said, told her no, you cut me off by placing me on hold again. I told her I want to speak to a supervisor, she said she would transferring me to costumer relation service, time now 2:03 p.m.





when a person answer the phone I asked who I was speaking with, I was told case manager , I then asked her for her name, she said it was Pearl, I explained the problem again to her, and she said the same, due to the fact that your plugging items into the USB port and unplugging, it’s an non warranty issue, I told her who I was contacting, she was also told that I wanted my laptop mail back to me that I have photos of my laptop that I was finding out on there own web site of people posting that had the same problem told a non warranty issue and they got there laptop back damaged. She said I will make a report and gave me a number.






I told her there is no excuse to keep someone on hold with no responds for forty five 42 Min and 35 sec, also no responds when you have my laptop for thirteen days (13) and there's no contact to me at all, no phone call no email until I emailed you. You called to let me know you got my laptop but your going to hold it knowing your trying to pull a non warranty and not contact me. Everything that has taken place with Toshiba speaks volume about your company and how you treat your costumers. All she would say, is I'm making a claim report and your laptop will be mail back to you. I asked asked her for the tracking number, that all she gave me was an report number she said they will call you with the tracking number and I told her they never contacted me about my laptop she said she would not have the tracking number they would call me. Call was ended at 2:09 p.m. 52 min and 35 seconds. I spent more time on hold then any help from your company.





I did some more searching and really got upset when I found out who is really doing the repairs if they do them. Now I know why they would not allow me to take it to an authorized dealer, that If I did I would have to pay the cost of repairs. Here's the kicker, Toshiba partnered with the United Parcel Service (UPS) to design a more efficient repair process. Customers are told to drop off their laptops at a UPS Store, from which they will be shipped to Toshiba for repairs and then sent back to the customer. The laptops are in fact shipped off to an authorized UPS-run repair facility in Louisville, Ky, where UPS repairs the laptops themselves and ships them back to the customer directly.




If I had know this and they Toshiba should have to me that UPS would be doing the repairs I would have never sent my laptop to them, they can't deliver a package without damage, now I'm really worried about my laptop. I checked on Jan 20, 2011 for the status of my laptop it's still showing repair status waiting for me to ok the repair for $175.99, I sent another email and told them to mail my laptop back to me, gave the report number that Pearl had given me and told them I was not paying anything, to send me my laptop. I received an email reply stating my laptop was being mail back to me. As of today, Jan 23, 2011 it is still showing in repair status, no phone call telling me it's been mail with a tracking number. I want my laptop and which I had never sent it in. I've also told them that There's two major problems the USB coming loose and lots are posting about there AC adapter coming loose just like the USB ports and calling them an non warranty issue. My daughter has an Toshiba laptop Model Satellite L355D-S7825 model with the same problem but with this model there's on one USB port on right side, two on left side, her's that is loose is also on right hand side but her warranty was up when it happen to her.





Please let me know what I can do, I have kept copies of everything, logged everything, kept copies of web sites even Toshiba's about these problems and them calling it an non warranty issue. And for them not to tell you that your laptop is being taken apart and if repaired that it is not by Toshiba but in fact by UPS, which is really important.




Cindy

 

Think twice about sending your laptop to Toshiba Repair Depot, know who is really taking your laptop apart. Don't buy Toshiba Laptop again.

I'm new to this site, but I have a Satellite A505-S6005, Here's my problem.

I called Toshiba Support line concerning a problem with my laptop two USB ports on the right hand side, they where loose and flopping around. I was told that I had a little over 30 days left on my warranty and I had to send my laptop to them for repair, a box would me mail to me. I asked why I could not take it to an authorized dealer here in my town? I was told when I register my laptop I didn't pay for that option, so either I mailed it to them or pay for the repair my self. I asked how long would it take for the box to be mail to me, two days I was told, I was also told when they received my laptop it would take about seven (7) days to repair it, and that I needed to remove all password and backup all information I had on my laptop. After backing up all my information from my laptop, and getting it ready to be shipped to them, I took photos of my laptop and began searching to see if anyone else was having the same problem and I found so many with the same problems. I boxed up my laptop in the box that was sent to me, copied all information and placed a printed 1 sheet from there own web site where people wrote in with the same problems but most of them there warranty had either just run out or had already been over a year and half.

My laptop was taken to UPS on December 29, 2010 at 10:38 a.m. and it was received by Toshiba on December 31, 2010 at 9:30 a.m. for repair.

On January 04, 2011 at 4:12 p.m. I received a call from Toshiba @ 800-457-7777 telling me they received my laptop and it was being repaired, alone with information for contacting them for status, this was an animation call which needs to be a little slower when given contact email information, I was very happy that I also told the tech I wanted to received email confirming concerning any information plus phone calls, at my home number and email was given to the tech.

January 17, 2011 I have not received a call, email, nothing telling me when my laptop will be returned to me. It’s been approx Nine (9 Mon-Friday) business days and thirteen (13) total days. So from my ipod I emailed them asking would they please let me know the status of my laptop, I was told it should not take no more then seven days to repair the two right side USB ports that should have never come loose. I’ve always trusted Toshiba laptops and have always told friends to buy Toshiba laptop, but not any more from what I'm finding out now, and going through. I’m finding more information that this is becoming a regular and major problem with Toshiba laptops. After sending the email I received an out of office email then thirty min later I got another email telling me that I needed to call Toshiba that this was an non warranty issue and the cost would be $175.99 with a list of credit cards they take. I was upset, very upset when Toshiba should know USB ports are used on a constant bases on a laptop for your cameras, external drives, flash drives, ipods, etc.These items are being plugged in and out of these USB ports and should not come loose.

On January 18, 2011 I called the 1-800-457-7777 number at 1:17 p.m. was placed on hold for 42 min, and 35 sec, my phone shows the time line. When a woman took my call at 1:58 p.m.I asked her name, Dorothy I was told, she asked me for my depot number and I gave it to her. She then went on to explain to me it would cost me $175.99 for non warranty repair.

I said what!!, you have my laptop for about thirteen days (13) and there was no phone call, email, nothing until I sent email using my ipod, the first responds I get was an out of office email then thirty (30) min later, I get an email telling me my laptop USB ports is an non warranty item. I asked Dorothy to explain to me why the two USB ports on the right side was an non warranty issue, she said because of damage, I got upset and said there is no damage, I’m 58 years old and you plug things into those USB ports external drives, ipods, cameras, flash drives your plugging and unplugging items, that it was even posted on there own web site about this major problem which tells me this is a defect and she said I’m not saying you miss used your laptop but when you plug and unplug items the USB ports will come loose and that is what makes it an non warranty issue.

I could not believe what this woman had just said, and was very rude.
I told her I was contacting the following people Toshiba Headquarters, consumers protection, better business, attorney general, and she said you contact whom ever you want, are you going to pay the $175.99 ? I told her NO! I want a letter explaining what she just told me about the USB ports and I want my laptop mailed back to me. I told her my laptop is less then a year old, and it still looks like it came out of the box brand new, I was cut off because Music came on then she came back on and said did you understand what I said, told her no, you cut me off by placing me on hold again. I told her I want to speak to a supervisor, she said she would transferring me to costumer relation service, time now 2:03 p.m.


When a person answer the phone I asked who I was speaking with, I was told case manager , I then asked her for her name, she said it was Pearl, I explained the problem again to her, and she said the same, due to the fact that your plugging items into the USB port and unplugging, it’s an non warranty issue, I told her who I was contacting, she was also told that I wanted my laptop mail back to me that I have photos of my laptop that I was finding out on there own web site of people posting that had the same problem told a non warranty issue and they got there laptop back damaged. She said I will make a report and gave me a number. She also stated that plugging and unplugging things into the USB Ports will make them come loose, I told her that was a bunch of bull ???? She said when you plug things in you should leave them in, I asked her did she just say, when you use your USB ports you should leave the item plugged in, she said yes, I told her what sense does that make, then why do we need a laptop if it's not portable we might as well go back to desktop. She said I'm sorry.

I also told her there is no excuse to keep someone on hold with no responds for forty two min (42 Min) and 35 sec, also no responds when you have my laptop for thirteen days (13) and you never tried to even contact me at all, no phone call, no email until I emailed you. You called to let me know you got my laptop but your going to hold it knowing your trying to pull a non warranty and not contact me.

I told her everything that has taken place with Toshiba speaks volume about there company and how they treat there costumers. All she would say is I'm making a claim report and your laptop will be mail back to you. I asked her for the tracking number, that all she gave me was an report number she said they will call you with the tracking number and I told her they never contacted me about my laptop she said she would not have the tracking number they would call me. Call was ended at 2:09 p.m. 52 min and 35 seconds. I spent more time on hold then any help from Toshiba.

I did some more searching and really got upset when I found out who is really doing the repairs if they do them at all. Now I know why they would not allow me to take it to an authorized dealer, If I did I would have to pay the cost of repairs. Here's the kicker, Toshiba partnered with the United Parcel Service (UPS) to design a more efficient repair process. Customers are told to drop off their laptops at a UPS Store, from which they will be shipped to Toshiba for repairs and then sent back to the customer. The laptops are in fact shipped off to an authorized UPS-run repair facility in Louisville, Ky, where UPS repairs the laptops themselves and ships them back to the customer directly. Toshiba does not even handle the laptops UPS does.

If I had know this and Toshiba should have told me that UPS would be doing the repairs I would have never sent my laptop to them, they can't deliver a package without damage, now I'm really worried about my laptop. I checked on Jan 20, 2011 for the status of my laptop it's still showing repair status waiting for me to ok the repair for $175.99, I sent another email and told them to mail my laptop back to me, gave the report number that Pearl had given me and told them I was not paying anything, to send me my laptop undamaged.

I received an email reply stating my laptop was being mail back to me. As of today, Jan 23, 2011 it is still showing in repair status, no phone call telling me it's been mail with a tracking number. I want my laptop and wish I had never sent it in, if I had know UPS would be taking it apart. I've also told them that There's two major problems the USB coming loose and lots are posting about there AC adapter coming loose which is also on the right hand side just like the USB ports and calling them an non warranty issue.

My daughter has an Toshiba laptop Model Satellite L355D-S7825 model with the same problem but with this model there's one USB port on right side, two on left side, her's that is loose is also on right hand side but her warranty was up when it happen to her.

I have kept copies of everything, logged everything, kept copies of web sites even Toshiba's site about these problems and them calling it an non warranty issue. And for them not to tell you that your laptop is being taken apart and if repaired that it is not by Toshiba but in fact by UPS, which is really important. There's others out there who has posted on Toshiba web site who also has not received there laptop also. Don't buy Toshiba every again.
Cindyrsdu


Cindyrsdu

 

Please for give any miss spelled words in my post, I hit send when I emailed 32, forgot the number one rule, don't put in the email address until you have gone over your spelling. So I tried to correct some of it and post it. I'm so worried about my laptop, still no word it has not been mail out to me, there's no tracking number yet, so it makes me wonder can they put it back together. If I had known that UPS was the main people taking my laptop apart I would have never and I mean never sent it to them, not even under warranty. Maybe if we all stick together we can make Toshiba stand by there product. We pay good money for these laptops to be told a full out lie it's an non warranty issue, oh do they love that word.

 

I agree J32 it should not matter where you buy your laptop at, I bought mine at Best Buy, if the company build it right from the start, and stand behind there product and honor there warranty then it should not make any difference where you buy it at. But for those that spoke about Dell, a little note here, keep your backup disk in good order, see Dell has what is know as no driver disk, your out of luck. I have a friend that has a dell laptop and had to use the recover factory install disk, when he got to the driver disk, it would not take it, there some a little scratch on it, which he never paid attention to, but when he contacted Dell they told him sorry we don't have those drivers if you can't find them on our web site, we are sorry. His laptop works but has never found the sound drivers, nothing he did worked. He even joined several driver sites and nothing there worked. So make sure your recovery disk is in great order, or your out of luck even if you just install windows dell has a habit of making some of the hardware that you have to have the drivers from them or that hardware does not work. Just my thought.

 

After receiving email that my laptop was shipped out on January 23, 2011 2 day air with a link to UPS for tracking then had the words Tracking Number N/A.

Didn't receive my laptop Tuesday, January 25, 2011 I called the number again placed on hold. Spoke with Jesi, explained the problem what the email stated and that I can't track something without a number. Gave her my depot number and she came back after having me on hold that she was transferring me to a case manager. When the call was answered I asked who I was speaking with she said Robin, again I explain the problem gave her my depot number she looked it, came back and said she could not get a tracking number. I told her I wanted my tracking number that it stated two day air and it's not here. She said she would email them and give me a call in the morning. I asked her to email me, she said she could not, she said just use the REF number I gave you.

Before hanging up I told her I was not happy with Toshiba, I will no longer buy anything with Toshiba name, she asked why, I told her that they make up any reason not to honor there warranty, and before our laptops are sent in we should be informed about who's doing the repairs and taking our laptop apart. She said no Toshiba does that, I told her, and I have proof that UPS does it. She said oh yes, what's wrong with UPS doing the repairs, they can't deliver a package without damage what makes you think I want them taking my laptop apart. Your screwed and Toshiba should inform us of who's taking our laptop apart, I know why you don't, you don't want us to know.

January 26, 2011 No call from Robin, it's now almost 2:00p.m. Door bell rang and it's UPS at 2:25p.m. I had my camera around my neck with the video on, he asked me to sign and I asked him just what was I signing for, he held up the box, I stated I'm just signing to receive this box I don't know what it looks like inside he said just that your receiving it. I signed and wrote haven open box up yet. I asked him his name which was recorded.

Kept recorder going, open box when I turned on my laptop the first thing I got was the error message that windows was not shut down right with all the options recorder still running, I hit enter to start windows normally, now so call UPS repair tech if they knew anything you shut windows down right.

There's two deep nicks in the front of my laptop with a deep scratch on the front. Also I noticed the two right hand side USB ports are more out of line then before, video tape still going, I noticed my cover for the express card slot was missing, really upset now.

I called the number again, again I'm on hold, finally a person name Ray took the call, explained to him about what was missing, I'm told to hold on that my call is being transferred to the depot repair center, oh boy, on hold again. I was on hold for a while, kept a time line. Then a Don took my call, I explained to him about the missing express card slot cover, he asked me did I send it with the laptop, I told him yes why would I be calling you telling you it's missing. He asked for my s/n and I gave him my depot number told him I have the name of the tech and his ID number, he told me to hold on, again I'm on hold.

He comes back and I can't believe he asked me what is an express slot cover, and they do repairs on our laptop. I said what, he told me to hold on again. then he comes back and said I need to find out if we have the right information he called out my address and town, I told him yes it's all correct, he then said we will mail it to you when we find it. I asked him for a REF number, he said we don't give that, ok, I want an conformation number, he said we don't give that either. Ok, email me with what I just called you about my missing express card slot cover, he said can't do that you just have to trust me, I said trust you! He said I have you listed in the computer that you called.

I emailed the depot with everything that was said and who I spoke with a Don, and that I want my missing Express Card Slot Cover that he could not give me any conformation that I called and reported this item missing. I haven heard anything from them. Now it's time for me to contact the headquarters of Toshiba, the BBB, Attorney General, and send a copy to my local tv station for consumer problems.

I can't let this drop, they don't honor there warranty, they don't tell you UPS is doing the repairs if they do them, they damage your property, they have you on hold for as long as they want, costumer service is very poor and rude. Too many people are being screwed by Toshiba and it's time to put a stop to it.

 

I just want to point out the fact that UPS does the repairs in and of itself means nothing. It could be Joe Bob's house o laptop repair and it wouldn't matter one bit. What does matter is how good of a job they do, and it seems like, for you, they're doing a not so good job. Stop focusing on WHO's doing the repairs and focus on what they're doing wrong. You're in 12 different directions at once. Focus on what they did wrong. Not shutting down windows is kinda minor, but still an issue. Forgetting your express card slot cover, again, is pretty minor. The scratches, to me, are one of the biggest problems. Your laptop should come back to you in as good of condition or better, than it was when you sent it in. Scratching it is inexcusable.

I have to say tho my experience with Toshiba repair was night and day different. Which brings me to my next point.

If you want a smooth repair transaction, write down exactly what's wrong and put it in the box with the laptop. With instructions on how to reproduce the problem. If they don't need your hard drive to troubleshoot, then pull it and put it on the shelf before you send off the machine. The last thing I let a tech do is get his paws on my OS. If there's a problem in the OS, I'll fix it thanks.

Give them an inventory list of what you ARE or AREN'T sending with the machine. Give them a contact number if they need to call you to get clarification on fixing your machine.

The express card slot cover and windows safe mode are non-issues, they can get you your cover back. Stick to the big issues here, get them fixed. The rest can get worked out over time.

 

I don't mean to harp on anyones problem, but I do have to agree with Sxooter. I just had an entire conversation with someone almost identical. He sent in with his lappy his hdd, power cord, the express card filler. He complained that his hdd was wiped clean, all his files are gone, the service company did not return his power cord, or express card filler. , was he thinking sending these things along.??? His problem did not require him sending any of those things in.


PLEASE people if it does not have to go for repair, DO NOT SEND IT. Like Sxooter said, write down whats wrong with the lappy. This ensures that the repair person is not looking at the wrong work order. TAPE YOUR INSRTUCTIONS TO THE KEYBOARD SO THEY CAN'T SAY -I DIDN'T SEE IT. Make an inventory of whats with the lappy.


And, my 2 cents this thread topic can be found in any of the forums on this website-Its not strictly a Toshiba problem.

 

That's what I'm afraid of. Sending it in and missing parts, or sending it in and new problems arise.

I also hear most depots (regardless of Manufacturer) will wipe the drive. I plan to make backups before sending it in. Just assume they will wipe it.

 

If your going to send in your laptop, here's some things I feel you need to do before it's sent into the repair depot which is nothing but UPS repair.
1. Log everything down, time, date, names, how long the call lasted, how long you where on hold.
2. Take photos of your laptop, front, back, inside,etc.
3. Take photos of the S/N number tags on the bottom, take photos of your battery number and bar code, AC plug bar code number, take photos of your laptop turned on, turned off.
4. Take photos of your computer in the shipping box, open and closed, I even took photos when I took mine to the UPS store. Before I knew UPS was doing the repairs.
5. Copy all paper work.

I know it's a lot of work, but from me searching and I've always taken photos for my records and after reading what others posted when they got there laptop back and it was damaged more, but they had not taken any photos.

I have photos and video of me turning my laptop on before boxing it, and when they final sent it back to me not fixed (loose USB Ports) I had my video tape going and when I turned it on my laptop I got that famous blue screen, when I sent it to them there was no blue screen so what did they do?

Toshiba must think we don't know anything, I went into a section of records, and found the person who had my laptop at the repair depot tried to get into my Itune, now remind you I deactivated it before I sent it to them, but why did they try and go into it? There was some other places within my system they tried to get into, there was no reason for this, all pass words where removed, the problem was with the two usb ports inside being loose on the right hand side.

I took photos of the logs where the tech tried to bring up and go into some items on my laptop and how long. I'm still praying the class action law suit can get started. Toshiba should not be allowed to do this, give a warranty knowing they are not going to honor it. I will post what the headquarters responds is to my letter I'm about ready to send, with a CC to BBB, Attorney General, and my local TV station for consumers protection.
Cindyrsdu

 

Three words, Square Trade Warranty.

 

Every notebook manufacture has issues.
I have horror stories about Dell, HP, Lenovo and Toshiba.
I also have praise on all four.
I have owned many Toshiba notebooks over the years. But never any of their consumer notebooks.
It is interesting when you read these forums on people who hate one manufacture or another; it is always the consumer line.
Why? Simple more are cookie cutter setups. The quality control on consumer notebooks is trash. The churn them out as fast as they can. Most have an average life-cycle of 6 months to 1 year (model wise)

Business notebook are different, these are at a higher standard as is the support.
The life-cycle is normally 1-2 years (again model wise).

The Tecra model is decent for the price i think.
The Satellite model at one time was a great notebook, over the years this has changed and this seems to have been turned into a consumer model.

I am sorry for the issues you are having, but don't be surprised if over the years you see the same issues with the other companies, just look at these forums.

As someone else also pointed out some time ago, there are lemons in everything, you are a Corvette specialist, you should know this, some are fantastic cars, and some spend more time in the shop than out.

I have had 10K servers that i had to return simply due to a bad build.

Just my 2 cents and not an attack in any way or for, Just do not rule them out completely, maybe look at the business line. And that i would go with any of the manufacturers.

 

Toshiba Satellite *sigh*.

Worst experience with computers.

 

My lesson learned from this thread:


I will be spending an extra $150 for a 3 yr extended Toshiba Warranty [on a $1600 laptop] that will include On Site Repair Service (this is pretty much the same warranty as Dell. The repair technicians comes to me (next business day) and will perform repair at my house. No sending laptop in. No having to wait a month to do a simple repair). [$150 is pretty reasonable]


I'm sorry for some people, but you get what you pay for. Like the above person stated, the repair process that involves sending your laptop to a depot for repair, sucks accross the spectrum (I could give you my own horror stories of ASUS and HP).

Most horry stories involve the standard, FREE, warranty. I have yet to read a horror story form someone who bought an expedited warranty, or a warranty with Onsite Repair.

I would NOT trust any of my computers with a depot repairer. Thus, if they're making repairs, they'll be doing it in front of me.

My 2 cents.


*EDIT*
Here's the link for Toshiba's Warranties:
http://www.toshibadirect.com/td/b2c/acat.to?coid=-29900

 

I agree with Willard - and so does most reliability studies. The least reliable PCs for ANY manufacturer are those built for consumers AND are stock assemblies meant to be sold off the retail shelf.

I personally love my u500 and have not had a single problem. It runs in my office as a psuedo desktop 16+ hours a day, every day - and has extensively travelled across the US with me on business trips. At the same time, this is NOT a stock unit, but was custom built for me. It took nearly a month to get it, but in hindsight well well worth it.

Because I've never had a problem, I also have never had to deal with Toshiba warranty service. From my experience, repair depots of all types hire semi-trained, low-skilled, poorly paid workers and they are uniformly poorly managed.

 

If I stopped buying every brand anyone said to stop buying I would most likely not be able to buy anything.

 

Agree 100%. That also goes for automobiles as well. Forums have a number of complaints on each and every system/cars/etc.