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    Fingerprint Reader.

    Discussion in 'Toshiba' started by whatisamegan, Sep 15, 2009.

  1. whatisamegan

    whatisamegan Notebook Consultant

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    My laptop has worked fine and suddenly today, during class, i get a pop up saying that the USB that is trying to be plugged in is unknown. I was plugging anything in and i thought nothing of it. Later I went to boot up my computer and the fingerprint scanner log in wasn't working. I log in and try and open the utility and I get a pop up saying "Failed to connect to the sensor" I have no idea what to do. HELP.
     
    whatisamegan, Sep 15, 2009
    #1
  2. sgilmore62

    sgilmore62 uber doomer

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    I would suggest re-installing the driver and see if that helps. Could be that the registry entry got corrupted somehow. Do use a registry cleaner like CCleaner?

    Some of Toshibas software shows up as invalid registry entries when using a registry cleaner and as soon as you "fix" the registry entries with the cleaner, the software no longer works.
     
    sgilmore62, Sep 15, 2009
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  3. whatisamegan

    whatisamegan Notebook Consultant

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    I reinstalled Utility from the website but I didn't find a driver. It was just the utility.
    Also. I have never used a registry cleaner. Im scared to touch registries and things up. haha.
     
    whatisamegan, Sep 15, 2009
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  4. whatisamegan

    whatisamegan Notebook Consultant

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    Oh. Durrr. I did a system restore and it fixed whatever had a fit!
     
    whatisamegan, Sep 15, 2009
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  5. whatisamegan

    whatisamegan Notebook Consultant

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    Sorry to ressurect a dead thread but this happened again! Oh no!
    This time. A system restore failed.
    A reinstall of the drivers failed.
    A entire restore to factory settings.
    FAILED.

    It still says "Failed to connect to the sensor."

    HELP. :(
     
    whatisamegan, Oct 6, 2009
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  6. Amnesiac

    Amnesiac 404

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    If you really need the finger print reader, then send it back to get repaired.

    I hardly ever use mine, I set it up some few months ago, and I haven't used it since.
     
    Amnesiac, Oct 8, 2009
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  7. tuηay

    tuηay o TuNaY o

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    How did it fail restore to factory settings :eek: ?
     
    tuηay, Oct 8, 2009
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  8. whatisamegan

    whatisamegan Notebook Consultant

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    IT restored but there was no change in fingerprint reader! APparently its a hardware issue. THey're replacing the fingerprint reader. :)
     
    whatisamegan, Oct 9, 2009
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