HORRIBLE Warranty/Repair service from Toshiba

It's bad enough that they didn't fix it right the first time, but after months of continued random blue-screens, I finally sent my X205-Sli3 back in for repairs. Even system restore attempts ended up in blue screens.....

Anyway, I set up a UPS pickup for my computer (2 years old now, but I have 1 year left on my extended warranty), and it was shipeed on 10/9. They got it on 10/14, and apparently replaced both hard drives, the CPU, and one of the graphics cards. On 10/24, they say they ordered parts.

I finally called Toshiba back today, and they claim they are waiting on a back ordered 2nd GPU, and it won't be in until 11/24.

So it's been a month, will be at least 2 more weeks, and I'm amazed at this. Seems like they could have replace the entire machine cheaper/easier than replacing almost every component.

Needless to say, I'm going back to Lenova for future portable computing needs! I spent a LOT of money on this machine, and it's still very capable (when it works)

 

Toshiba is not the only one that is having issues with GPU back-ordering. Take a look at Dell.

 

good to know, but I should have lost 2 hard drives, a CPU, and 2 gpu's on a machine that's never been abused, and rarely leaves my desk.

 

It is Toshiba, what do you expect ?

 

will be my last I assure you.... going on 6 weeks but their site says the parts are in. We'll see......

 

This. The good thing about Toshiba is that they generally have some of the most reliable laptops on the market. Don't be fooled by this forum. There generally aren't many people who own Toshiba's that are notebook enthusiasts.

 

No. I have used my Toshiba for about 1 year now. And not heavy usage becouse I have another Lenovo laptop which I use at school and MSN, Surfing ect. I only use my Qosmio to watch movies and play games.
I am NOT FOOLED by this forum, this is the truth. I am also never going to buy a Toshiba PRODUCT again...

Personally, I prefer Lenovo or Asus. I have used both brands and are satisfied at the highes point for both. When I my Asus HDD broke down, they picked my laptop from my door repaired it and delivred it back to my door after about 1 week. (They had to send it to Netherlands, becouse Asus don't have any service partners here).

 

Well i had a total opposite experience... I live in Venezuela... I bough my toshiba through amazon and it came with a weird problem... Sometimes 1 of the GPUs didn't work, windows recognize them both, but i was getting only 1 card performance... So i went to toshiba's website, found a autorized repair center in my country and took the laptop there... Within 3 weeks they had replace the mobo and the 2 GPU module... No problems and working perfect ever since...

 

I suppose that's a bit of a pity then.

 

Luckily you don't own an HP, otherwise you'll be waiting much much longer and when you get your unit back it'll look like sh!t, then it dies on you again when your warranty expires (I'm speaking from experience here).
I was gonna get an Asus but the price didn't meet my budget range so I opted for a Toshiba. Glad they'd made the mark on the list of most reliable computers, and my P305 performed flawlessly since May '09.

 

So it would seem....

Strange that.

 

Here's the problem and why I know longer own a Toshiba laptop. Toshiba does NOT fix their laptops in the states instead they contract their repairs to UPS. Here's the address where Toshiba repairs are done. 300 High Rise Dr Ste 292 Louisville, KY 40213 38.1591 -85.7163. I've owned 3 Toshiba Laptops and when one of them started messing up I sent it in. The problem was fixed but somehow I recieved 2 scrathces on lid of the unit. I was pissed. In fact I was so upset that I sold my laptop and bought a Asus G71. After extensive talks with Foreign Toshiba Customer Support I knew how hard it was to get things done and didn't feel like being bothered with dealing with them and UPS Logistics. Since I have purchased my G71 I have had a great experience with Asus. The only complaint that I could think of is that a CSR would not help me because I got sick of waiting for my Free W7 upgrade and purchased a retail version. But after going off on someone this issue was rectified

 

I work for HP fixing laptops and unfortunately this is a common problem for all the laptop manufacturers.
If your system needs a common part that is kept in stock locally, then it will be a quick turn around, but if it is back ordered or they are having issues locating it, then you may be in for a looooong wait.
We have some systems that have been waiting for parts for 3 months.

 

I've never liked HP service! I sent my laptop inn, and like you said it took about 4-5 months to recive it back TO CHANGE THE CD/DVD DRIVER! As I said before, Asus has the best service! They picked my laptop from my door and drove it back to my door when it was done. Took my 2 weeks.
This was loong time ago though, maybe HP got better last years.

 

I have a R600 and the memory is not running at full speed (667Mhz instead of 800) so I sent my unit to an ASP (Topaz).
After 3 weeks I received my unit back without any repairs done to it.
I gave them a call and they said that the fitted memory is 800Mhz memory and that's why they didn't do any repairs.
I told them that 800Mhz memory is installed but it's not running at that speed. It's only running at 667Mhz!!!
Their reply was that they are just a workshop and that I have to call Toshiba Technical Support if I don't like the performance of my particular laptop.
I didn't even bother to start a lengthy discussion and I requested a repair directly with Toshiba.
My laptop has been picked up by UPS yesterday and is being shipped from my location in the UK to RTS Service Parts Logistic GmBH in Germany.
I have never heard of them but hopefully I get my laptop back in one piece and with the problem finally fixed.
If it hasn't been fixed and Toshiba doesn't offer me a good solution to my issue then I don't know if I would buy a Toshiba laptop again.

 

Well I have the Toshiba x305 and my problem was it would just black screen or shut down randomly, so before my 1 year warranty expired, I called Toshiba costumer support and they found a repair shop a few blocks away from where I live. I turned it in and it took about 3 weeks for them to diagnose and then repair the problem. Mind you they weren't able to recreate the shutdown/black screen and didn't know what the problem was so instead of just giving it back to me they changed out the motherboard and video card, just to be sure it wouldn't be doing it to me when I got it back.

I've googled x305 black screen and found that many owners are having this problem. I think it's a defect in the design and maybe there should be a recall.

Anyway, I'm satisfied with their customer support and just because I know the repair shop is conveniently located close by, I'm looking into buying another Toshiba after this one runs it's course.

 

The worst service and support I have had from ANY electronics company. Had laptop 3 months, when a "tear" appeared in the LCD. Took back to the retailer, they had us send to Toshiba. They said it was"accidental" damage. We are in our 50's and we had no accident with this laptop. They had our laptop for over a month, sent it back and the screen is totally damaged and will not work at all and they said there is no warrenty since the screen is damaged. They took a minor problem and ruined the machine. This is a Satellite L5050 less than 7 months old and not operable. Our case number is 1-1443657668 and we are trying to let everyone know that Toshiba will not only not stand behind their products, but will not take responsibility for their actions.

 

and this does not suprize me, anyone guess why?!

 

I would say a "tear" in the LCD as a major problem not a minor one. Most proberly got worse in transit or with time, one of the two or both.

I can understand people's frustration when things go wrong, but fail to see why people are coming into forums bad mouthing companies when things do go wrong. Yes you've had a bad experience, but just cause you have, doesn't mean everyone else will. I don't stop buying a brand just cause I've had a bad experience with them previously.

I bought a Logik Blu-Ray Player at Christmas and that died last Saturday, took it back to the shop and got than instant refund, I even consider buying a replacement unit from the same brand!

 

My laptop has been in repair for 2½ months now.
Since my last post (11 days ago) I didn't hear anything from Toshiba so I gave them a call.
They told me that they don't know what's going on. They've sent a message last week to their repair center in Germany but they didn't get a reply yet but I should wait until Wednesday and see if the repair status changes.
According to Toshiba the whole repair process including the shipping should take no longer than 8 days depending on parts availability but they didn't even order any parts yet!
I'll call them later today and see if they have an update for me otherwise I'll try to speak to somebody higher up in the chain.
This really is just horrible.
What good is a 3 year extended warranty if you receive such mediocre service.