The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Is Toshiba technical service realy that bad?

    Discussion in 'Toshiba' started by xubi, Oct 14, 2004.

  1. xubi

    xubi Notebook Enthusiast

    Reputations:
    0
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    15
    I got quite scared after reading this 2 articles:


    http://www.epinions.com/content_3532038276

    and this one :

    http://www.feedle.net/rants/toshibaletter.shtml

    I was planning myself get a Toshiba P20-771 :
    http://www.mdcdata.gl/Toshiba_Satellite-P20_big.jpg

    specs:
    http://gulf.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/selected_product_option.jsp?service=AE&PRODUCT_ID=95774&DISC_MODEL=0

    I also have been considering buying some of the new Toshiba quosmio

    But now I feel scared about their tecnical supourt
    after reading the articles about how horrible the technical service
    of them is.

    Fortunaly i dont live in Usa and maybe technical supourt in Europe is better.
    (Toshiba has been very kind to me over the phone atleast).

    But i readed an article here in Spain where it says that someone working for Toshiba spain admitted they send defective computers to big store centers with price off.

    Another scare [:0]

    Sure many can make a elephant of a fly it still scary.

    Can someone tell me if the technical service realy are bad or good
    at toshiba ?

    and if it is , if i should consider HP or Sony instead?

    If is good should i buy Satelitte P20-771 (See picture above)
    or should i wait for Quosmio. ?






     
    xubi, Oct 14, 2004
    #1
  2. Venombite

    Venombite Notebook Virtuoso

    Reputations:
    126
    Messages:
    3,532
    Likes Received:
    0
    Trophy Points:
    105
    Even though I have a Toshiba notebook and used to repair Toshiba notebooks, I can't really comment on their support quality. I usually dealt with their Business support team (for repair centres) and never really had a need to deal with the regular support teams. If anything were to go wrong on my unit, I'd contact my old co-workers (repair centre) and have them get the parts for the repairs.

    I guess it also mainly depends on where you're located. I heard people from Austalia had terrible service, while others said it was great. So I guess it's mainly who you talk to at the time that makes it a good experience or not.

    Toshiba's support is probably no better or worse that some of the other companies in the market. I've read a lot of people complain about Dell & HP support, but other said it was fine.

    -Vb-
     
    Venombite, Oct 15, 2004
    #2